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Burlington KIA
Burlington, NC
243 Reviews
Welcome to Burlington Kia, your locally owned destination for trusted automotive sales and service excellence. Visit us at 2149 Hatchery Rd, Burlington, NC, call 336-396-0608, or online at www.BurlingtonKiaNC.com.Explore the full lineup of new Kia vehicles, all backed by Kia’s unmatched 10-year/100,000-mile warranty. Our pre-owned inventory includes Certified Pre-Owned Kias with factory-backed protection, plus a wide range of carefully inspected vehicles from all brands, each rigorously tested for quality and reliability. Get the most for your trade – we offer top-dollar appraisals on all makes and models. We’ll buy your vehicle even if you don’t buy ours! Experience the Burlington Advantage: transparent pricing, exclusive perks, fast approvals, and personalized service that put you first. Our factory-trained technicians service all makes and models. Financing for all credit types through 25+ trusted lenders makes ownership simple and stress-free. Burlington Kia – Take the Journey, Leave with the Advantage!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 243 reviews
November 11, 2020
Extremely negative experience w/Burlington Kia. I corresponded with Ashley Lamberson about a specific certified pre-owned vehicle listed on their website. Before I was able to come see it, I noticed corresponded with Ashley Lamberson about a specific certified pre-owned vehicle listed on their website. Before I was able to come see it, I noticed that it was no longer listed on their website. When I asked Ashley about it, she assured me it was still available, and said it wasn't showing because of website problems. I made an appointment to come see the car, and when Ashley called me that day to confirm my appointment I again asked her if it was available and she assured me it was. Once I arrived one hour later I was handed off to another salesperson who told me "Unfortunately the car you were interested in has just been sold." Really, sold in one hour, on a Wednesday morning with not a single customer in sight? It's now obvious that the car sold at least a few days before and was removed from the website for that reason. Ashley lied directly to me multiple times just to get me in the dealership. Why would I buy from a dealership more than an hour from home that lied to me? I can buy from an honest one just a few minutes from home. Worst car dealership experience I've had in years. More
by Anita L
Employees Worked With
Ashley Lamberson
October 18, 2020
If I could reduce a star , I would do that. They have a good on call team which make the customers down to see the vehicle but then it completely changes. If you working with Chekeria , she is one of the k good on call team which make the customers down to see the vehicle but then it completely changes. If you working with Chekeria , she is one of the knowledgeable staff and she talks politely and listens to customer demands. On the other hand, there is a guy name Ben(Here where everything goes wrong) This guy tries to pressurize you. People management - 0 I was interested in the vehicle, he started giving me fake numbers plus the FAKE REBATE which was like kia gives a rebate of 8.9k , he rebates me with 5k. and adds a taxable fees over the taxes saying this will go in his pocket to work with me. When I tried to consult him that what you are offering is wrong and this is not possible, he gives me BS saying this is what he gets from the system, so he is trying to cheat the system basically and get the remaining money in his own pocket. I was still calm and I informed the sales woman that what he is doing is wrong and could you give me the new numbers on email but then nobody responded and when I called he SAID THAT HE NEVER INFORMED ME OF THE WRONG DISCOUNTS. I have the details with me lol. Then I thought I will try to talk to the manager but this guy is not letting me pass to talk to manager because he is a fraud. More
by batmanGb
Employees Worked With
Ben, Chekeria
October 15, 2019
TOTAL RIP OFF KEPT A 500$ REQ ON A VEHICLE THAT THEY HAD COMING THAT WE ASKED TO JUST DRIVE FIRST WHEN THEY TOLD US IT WAS 58,000 INSTEAD OF THE 45,000 HE QUOTED. D KEPT A 500$ REQ ON A VEHICLE THAT THEY HAD COMING THAT WE ASKED TO JUST DRIVE FIRST WHEN THEY TOLD US IT WAS 58,000 INSTEAD OF THE 45,000 HE QUOTED. DON'T BUY ANYTHING FROM THESE PEOPLE. VERY DISHONEST. More
by Wendy Adams
Employees Worked With
PEARL CLEARY
