Burdick BMW

My wife spoke to Chris on the phone Monday afternoon August 21st and came to terms on a price on a certain car and said we would be there in the morning. Chris informed Josh of our deal and arrival the August 21st and came to terms on a price on a certain car and said we would be there in the morning. Chris informed Josh of our deal and arrival the following morning as Chris would not be in. We drove 2 hours Tuesday morning to look the car over and also see a vehicle from another dealer. After seeing both, my wife preferred the BMW so we went back to buy it only to be told by Josh that because it was not in writing, and couldn't be verified, they would not honor the price given the day prior and it was now $500 more. Typical bait and switch tactic and one of the reasons used car salesmen have the reputation they do. This dishonest practice was rewarded with the competition selling us a car as we won't do business with people who boldly lie to our face. More

Burdick was very easy to work with in purchasing a vehicle. Chris was very knowledgeable of the vehicle and was very good in helping with the financing. He was also great in helping with the internal vehicle. Chris was very knowledgeable of the vehicle and was very good in helping with the financing. He was also great in helping with the internal programming of the vehicle. More

People were all very helpful and transaction was fair and efficiently handled. Delivery was quick. efficiently handled. Delivery was quick. More

The service we received from start to finish was and is above all others we have encountered. Chris has kept us informed throughout the whole process and has explained the vehicle and all its components to above all others we have encountered. Chris has kept us informed throughout the whole process and has explained the vehicle and all its components to us with patience and humor. His professionalism is outstanding and it has been a pleasure doing business with him. It is nice to know that a dealership and the sales person continues to work with the customer beyond the sale of the vehicle making sure we understand and feel comfortable in our new BMW. Customer service is outstanding. More

Burdick BMW once again delivered. Nick was absolutely amazing, professional and personal. Can’t say enough good things about the experience Nick was absolutely amazing, professional and personal. Can’t say enough good things about the experience More

Josh kept us informed about the progress of our order, and the delivery with Aaron was slick. and the delivery with Aaron was slick. More

Great experience. Super flexible, thorough, accommodating and friendly. Highly recommend. Dave, Kyle, Rob and Jesse are excellent. Super flexible, thorough, accommodating and friendly. Highly recommend. Dave, Kyle, Rob and Jesse are excellent. More

Very professional, great customer service would highly recommend Burdick BMW, answered any questions and the follow up was appreciated recommend Burdick BMW, answered any questions and the follow up was appreciated More

I have been a long-term customer and treat me as such. They dealt to my satisfaction and mutual comfort, in a very pleasant, calm manner. I haven't especially good relationship with the salesman involve They dealt to my satisfaction and mutual comfort, in a very pleasant, calm manner. I haven't especially good relationship with the salesman involved More

We can not say enough about the outstanding customer service experience we received with Eddie McKeown while transitioning from our lease to purchasing our BMW 530i. He advised us what purchase options service experience we received with Eddie McKeown while transitioning from our lease to purchasing our BMW 530i. He advised us what purchase options (extended warranties) we had and was very patient with us during the whole process. Our experience with BMW is definitely a 10/10!! Mandy was very knowledgeable when explaining the final paperwork that needed to be signed as well. More