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Lehman Buick GMC - Service Center

Miami Gardens, FL

4.2
370 Reviews

370 Reviews of Lehman Buick GMC - Service Center

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January 27, 2024

Flat effect expression with customer service. Lack of communication with updates of vehicle status. My vehicle was drop off Thursday morning at 8:30am for a diagnostic test. To this day, no one More

by CAROLK72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doreen Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estefania Adaro
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Jan 30, 2024 -

Buick GMC of North Miami responded

Carol, I'm sorry to read about your disappointing experience with our service department. It's important that our customers are kept informed and feel valued, so it's unfortunate to learn we've missed the mark here. We understand how frustrating this must be for you and would like an opportunity to make things right. Please reach out at your earliest convenience so we can discuss further details of your vehicle status together. Thank you, Steve Zubizarreta - Service Manager - 305-537-8073

January 26, 2024

Bad experience, I went for an oil change and they rotated my tires and repaired a rim and after they delivered my car, now the brakes make noises when I step on the pedal. More

by a.escobar
Recommend Dealer
No
Employees Worked With
Doreen Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
Report | Print
Jan 30, 2024 -

Buick GMC of North Miami responded

A, We certainly don't want any of our customers leaving with new concerns, especially regarding something as important as brakes. We're sorry for any inconvenience caused, and we'd love the chance to rectify this for you. Please reach out so we can look into this and make things right for you. Thank you, Steve Zubizarreta - Service Manager - 305-537-8073

January 26, 2024

Very good service, work very well done. Congratulations Very good service, work very well done. Easy location. Excellent service from the entire team. Congratulations More

by Katyaaz
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
Report | Print
Jan 29, 2024 -

Buick GMC of North Miami responded

Thank you for your kind words about our service at Lehman Buick GMC, Katyaaz. We're glad to know that the location was convenient and the team provided excellent service! Let us know if we can assist with anything else in the future!

January 24, 2024

I think you need to hire more service advisors, your two need help. They are very nice but often customer have to wait to be seen, because your two advisors are busy. More

by Mrsdwellsdavis
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Weiss
Report | Print
Jan 24, 2024 -

Buick GMC of North Miami responded

Thanks for your feedback! We're always looking to improve our service at Lehman Buick GMC, and we'll certainly take your suggestion into consideration. We appreciate you taking the time to share this with us. We truly hope to provide you with an improved experience during your next visit.

December 17, 2023

Estefania. Is an excellent service manager. Gets you in and out as promised.. also very good on the follow up. More

by SDLA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy tsegga, Estefania Adaro
Report | Print
Dec 18, 2023 -

Buick GMC of North Miami responded

We're glad to know Estefania provided you with excellent service and got you back on the road in no time! Thanks for choosing Lehman Buick GMC for your automotive needs! We appreciate your feedback and we'll make sure to pass along the kind words. Safe travels until next time!

December 14, 2023

I'm very happy with the service, Doreen is very helpful in general the service is very good thanks More

by RMENDOZA923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Buick GMC of North Miami responded

Thanks for the five-star review! Doreen will be happy to know you enjoyed working with her during your visit to Lehman Buick GMC. Let us know if we can assist with anything else in the future!

December 09, 2023

Estefanía was very helpful and ethical, the repair took a little longer than expected but the car is now running much better now. Thank you More

by Sylvia
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
Report | Print
Dec 11, 2023 -

Buick GMC of North Miami responded

Sylvia, we're glad to know Estefanía was able to assist you and that your car is running better after the repair at Lehman Buick GMC. Thanks for being patient with us! We hope to serve you again in the future!

December 08, 2023

Great customer service and great repair service on my GMC Yukon. I have nothing else to say More

by APPOINTMENT+7864366591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doreen Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estefania Adaro
Report | Print
Dec 08, 2023 -

Buick GMC of North Miami responded

Thanks for the five-star review! We appreciate you choosing Lehman Buick GMC for your automotive needs. We hope to keep taking great care of your GMC Yukon!

December 06, 2023

I felt pressured & fast talked into my purchase finance experience was horrible everything incentives promised didn’t happened now I can’t get in contact with the salesperson.. More

by CCBUTLER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Estefania Adaro
Report | Print
Dec 07, 2023 -

Buick GMC of North Miami responded

We're sorry to learn about your experience. We aim for a relaxed, pressure-free environment and clear communication with our customers, so it's disappointing that this wasn't reflected in your visit. If you could reach out directly we'd appreciate the opportunity to discuss any issues or concerns further and try to make things right. Thank you, John Troia Sales Manager johntroia@lithia.com

December 04, 2023

Best GM service department in South Florida! I always work with Estefania. She's awesome More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estefania Adaro
Report | Print
Dec 04, 2023 -

Buick GMC of North Miami responded

Thanks for the kind words, Jorge! Estefania will be proud to learn you enjoy working with her each time you visit. We appreciate you choosing Lehman Buick GMC for your service needs! See you next time.

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