Buick GMC of Mahwah

PATRICK HELMER WAS AS ACCOMMODATING AND PLEASANT AS CAN BE. HE ALWAYS MADE HIMSELF AVAILABLE EITHER IN PERSON OR ON THE TELEPHONE IF I HAD ANY QUESTIONS OR CONCERNS ABOUT THE PROCESS OF PURCHASING/LEASING BE. HE ALWAYS MADE HIMSELF AVAILABLE EITHER IN PERSON OR ON THE TELEPHONE IF I HAD ANY QUESTIONS OR CONCERNS ABOUT THE PROCESS OF PURCHASING/LEASING THE ENVISION OR IN OPERATING IT! I ALSO HAD EXCELLENT DEALINGS WITH THE SERVICE DEPARTMENT IN ORDERING SOME ADDITIONAL ITEMS FOR MY NEW CAR AND IN HELPING ME LEARN HOW TO OPERATE ALL THE FEATURES OF THE CAR. BEING A REPEAT CUSTOMER AT THIS DEALERSHIP, I HAVE ALWAYS RECEIVED EXCELLENT SERVICE FROM BOTH THE SALES AND THE SERVICE DEPARTMENTS. More

Ashley and mgmt made the transaction of our off lease and new lease go well to our liking!! new lease go well to our liking!! More

This was the BEST dealership I have been to in years. The friendly staff were over the top with every aspect of buying a car. Knowledgeable courteous experienced. Every 3 to 4 years I obtain a new vehic The friendly staff were over the top with every aspect of buying a car. Knowledgeable courteous experienced. Every 3 to 4 years I obtain a new vehicle and this time there were no headaches. Hugh never played games and got me into the vehicle that was best suited for me. Financing was not the usual drama. I love this place. They are a FAMILY that cares about their customers. More

The whole process was confusing from the minute I tried to order my vehicle. The vehicle was delivered to the dealership and no one contacted me or was even aware of it's arrival if I didn't happen to stop to order my vehicle. The vehicle was delivered to the dealership and no one contacted me or was even aware of it's arrival if I didn't happen to stop there to check on it's status I may have never been contacted because I was told my name was never attached to that vehicle. I was told upon placing my order we could talk price upon delivery but the salesperson changed the subject overtime I brought it up. I was able to at least get a first responder discount nothing for being a loyal repeat customer or anything else. First time in my life I ever paid sticker price for a vehicle. If I was wiling to lose my deposit I would have walked away from he deal. Salesperson seemed in a hurry to just get me signed and out the door.This is the second car I bought from this dealer and both experiences were horrible I only returned because the ownership had changed so I was willing to give them a second chance they will mostly likely not get a third chance! More

Awesome shopping experience! Yakima is by far the best sales person I've ever dealt with. She was very patient and so sweet. Scott and Jennifer made sure we left with the car we Yakima is by far the best sales person I've ever dealt with. She was very patient and so sweet. Scott and Jennifer made sure we left with the car we wanted at the payment we wanted! Thank you so much! I highly recommend this dealership! More

They were very easy to work with no pain in this car buying would use them again and will bring them people buying would use them again and will bring them people More

very happy with my new lease Patrick Helmer my sales person was informative respectful and easy to talk with person was informative respectful and easy to talk with More

I am exceptionally happy with my new car! Ashley was one of the nicest well informed salesperson I have every felt with! Ashley was one of the nicest well informed salesperson I have every felt with! More

I attempted to purchase a certified used vehicle from this dealership. I submitted a cash offer and then the sales department informed me that the pricing was based on financing the vehicle even though t this dealership. I submitted a cash offer and then the sales department informed me that the pricing was based on financing the vehicle even though the offer was submitted as a cash offer on their website. I attempted to close the deal then was told that my offer was not accepted and the price had increased significantly. I asked for transparency on the price and the sales contact become belligerent and told me that the dealership sets the price and abruptly hung up. I called back and asked to speak with the dealership manager but the manager would not take my call. I have been a customer of GM for 30 years but due to this experience I will move onto another automotive OE. My advice to others would be to avoid this dealership. Their rating on this site should be a good indicator of what a good dealership isn’t. More

Ok they get the job done fast with out getting you the best interest rate best interest rate More