Buick GMC of Mahwah

I leased my GMC Terrain from this dealership in 2020. While the truck was being serviced the hood was damaged. They refused to fix it. The next time the door handle was damaged, because the battery died, While the truck was being serviced the hood was damaged. They refused to fix it. The next time the door handle was damaged, because the battery died, and they had to remove the keyhole cover to get into the vehicle. The keyhole cover was put on broken. This time after having the engine replaced the fuel door was missing. My pictures show that their was no damage, my wife took video of the truck on the flat bed with no damage. Their picture showed the gas door missing. Of course they said it wasn't their fault. I find it amazing that my video shows the truck with no damage. This my personal experience. More

Transaction was good. Two wks went by and no one contacted me that my registration was ready. Not happy with that. Sales took my pic with car and promised to send me copy Two wks went by and no one contacted me that my registration was ready. Not happy with that. Sales took my pic with car and promised to send me copy and I never received it. I’m not sure if he used my pic for any social media but I didn’t approve my pic to be displayed anywhere. More

The dealership was very helpful in listening to what I wanted in a car. I took a test drive in the vehicle. I was interested in and was very impressed with the vehicle and the buying process was very easy wanted in a car. I took a test drive in the vehicle. I was interested in and was very impressed with the vehicle and the buying process was very easy. More

Patrick Helmer did a great job keeping me informed on progress of sale without putting any pressure on me. He kept in constant communication by phone text and e-mail to make sure I was happy with the pur progress of sale without putting any pressure on me. He kept in constant communication by phone text and e-mail to make sure I was happy with the purchase experience and was always available when I had any questions. I highly recommend him. Jenn in finance was great. Got me all the incentives and helped me get thru everything quickly, and was very helpful. I will definitely recommend Mahwah Buick GMC to anyone I know looking for a vehicle. Top notch!! More

Overall, Very nice experience with salesman Hugh, and Jennifer in the finance department. Friendly staff and manager, made buying a car less stressful. Jennifer in the finance department. Friendly staff and manager, made buying a car less stressful. More

PATRICK HELMER WAS AS ACCOMMODATING AND PLEASANT AS CAN BE. HE ALWAYS MADE HIMSELF AVAILABLE EITHER IN PERSON OR ON THE TELEPHONE IF I HAD ANY QUESTIONS OR CONCERNS ABOUT THE PROCESS OF PURCHASING/LEASING BE. HE ALWAYS MADE HIMSELF AVAILABLE EITHER IN PERSON OR ON THE TELEPHONE IF I HAD ANY QUESTIONS OR CONCERNS ABOUT THE PROCESS OF PURCHASING/LEASING THE ENVISION OR IN OPERATING IT! I ALSO HAD EXCELLENT DEALINGS WITH THE SERVICE DEPARTMENT IN ORDERING SOME ADDITIONAL ITEMS FOR MY NEW CAR AND IN HELPING ME LEARN HOW TO OPERATE ALL THE FEATURES OF THE CAR. BEING A REPEAT CUSTOMER AT THIS DEALERSHIP, I HAVE ALWAYS RECEIVED EXCELLENT SERVICE FROM BOTH THE SALES AND THE SERVICE DEPARTMENTS. More

Ashley and mgmt made the transaction of our off lease and new lease go well to our liking!! new lease go well to our liking!! More

This was the BEST dealership I have been to in years. The friendly staff were over the top with every aspect of buying a car. Knowledgeable courteous experienced. Every 3 to 4 years I obtain a new vehic The friendly staff were over the top with every aspect of buying a car. Knowledgeable courteous experienced. Every 3 to 4 years I obtain a new vehicle and this time there were no headaches. Hugh never played games and got me into the vehicle that was best suited for me. Financing was not the usual drama. I love this place. They are a FAMILY that cares about their customers. More

The whole process was confusing from the minute I tried to order my vehicle. The vehicle was delivered to the dealership and no one contacted me or was even aware of it's arrival if I didn't happen to stop to order my vehicle. The vehicle was delivered to the dealership and no one contacted me or was even aware of it's arrival if I didn't happen to stop there to check on it's status I may have never been contacted because I was told my name was never attached to that vehicle. I was told upon placing my order we could talk price upon delivery but the salesperson changed the subject overtime I brought it up. I was able to at least get a first responder discount nothing for being a loyal repeat customer or anything else. First time in my life I ever paid sticker price for a vehicle. If I was wiling to lose my deposit I would have walked away from he deal. Salesperson seemed in a hurry to just get me signed and out the door.This is the second car I bought from this dealer and both experiences were horrible I only returned because the ownership had changed so I was willing to give them a second chance they will mostly likely not get a third chance! More