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Budd Baer Subaru - Service Center

Washington, PA

4.6
449 Reviews

449 Reviews of Budd Baer Subaru - Service Center

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November 02, 2023

Honest, reliable, prompt service, top notch sales personnel, excellent repair work done, I always know I can trust everything will be done well. More

by joanie_jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

The service was great except the experience I had with the shuttle service. I requested to be picked at my work when my shift ended. Had to wait over an hour because they sent driver out to pick someone More

by COLLEENCAR711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who I dealt with.
Nov 02, 2023 -

Budd Baer Subaru responded

We are so sorry, but we only have one shuttle service to cover three facilities with customers in each one. When we couldn't get ahold of you to confirm you would still be ready at a particular time, we had to go ahead and route our driver to help another customer. We appreciate your business and hope we can continue to provide you with exceptional service.

October 31, 2023

Budd Baer makes it very easy to get my car serviced. I waited to have my car serviced. It was done quickly. More

by astasik8
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

All went well with repairs. Job was completed in a timely fashion upon arrival of all parts. More

by drohaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Bruno
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

The online chat to request express service for a brake light that was out was very efficient. The young man who checked me in and the staff that assisted him with confirming that a light was out were More

by MVALENTINE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth online and the young man who worked Express Service Friday, October 27th.
October 29, 2023

Issue not with Subaru, but Starlink sending me inaccurate information. They need a better description of their need to see a dealer suggestion More

by richardcrossland29@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Bad service and smoked in my car. Was not pleased at all. Not worth it. More

by brialyakayyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Bruno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Budd Baer Subaru responded

We are truly sorry to hear about your negative experience at Budd Baer Subaru and we want to emphasize that smoking in customer vehicles is strictly against our policy. This incident does not align with our standards. To address this matter most effectively, we would greatly appreciate any additional information you can provide, such as the date and time of your visit and the people involved, so we can thoroughly investigate what happened. Our goal is to rectify the situation and ensure that your next visit exceeds your expectations. If you have any additional questions or concerns, please do not hesitate to contact us at 724.222.0700. Thank you

October 27, 2023

Very pleased with the car and dealer but would like phone charger issues resolved soon More

by Samsk9s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Mialki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Bresso
October 26, 2023

I was totally pleased with the service provided. Everything was explained in detail to me. More

by cvoytek_275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

Yes Everything was explained well. The bill was explained. The only problem was I had to bring in my car for the same problem a total of three times. The part for my window was replace More

by yoskeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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