Buchanan Automotive Inc.

don't let them put tires on your car! First of all, buying the car took HOURS and for no reason because I had been approved for the loan within minutes. Never before have I ever waited so First of all, buying the car took HOURS and for no reason because I had been approved for the loan within minutes. Never before have I ever waited so long for the paperwork to be completed by the dealership. After driving the car for a week the dealership called and said they FORGOT to have a Maryland inspection done so I had to take it back to have that completed. After a month of driving the car the dealership called and said they FORGOT to put in the paperwork for my Maryland license plates so I had to stop driving the car until they got them to me. I took the car in 4 times for a check engine light problem before they fixed the sensor that was causing it to come on...only after I threatened to take it elsewhere. I bought tires for the car from them, set an appointment to have them put on, oil changed, and front end alignment. FOUR HOURS passed they come out and said, we can't put the tires on, don't have the right tools, but we changed your oil FOUR HOURS for an oil change. Another trip up the next week and it took them 3 hours to put tires on my car. I get it home and notice they SCRATCHED THE LIVING xxxx OUT OF MY RIMS! I called to complain - it took the service manager over a month to get back to me about this. He only returned my calls after I called and complained to Chevrolet about him. Another two months passed before he set an appointment to have my rims redone. FINISHED WITH THEM! That was my 3rd new car purchased from them - never had an issue. Of course, they were Lynn Chevrolet back when my first two cars were purchased. They changed to Buchanan and went down the drain! HORRIBLE service, liars, smart mouthed employees who just really do NOT car about you being happy or coming back. I'm looking to buy a new truck now CRISWELL CHEVY HERE I COME. Buchanan may seem on the surface to be a good place....but you'll find out when you take your car in for maintenance or any repairs - DON'T WASTE YOUR TIME. I wouldn't recommend them to my worst enemy. More

Good experience and service, professional staff. I rate salesperson Nikki Kline customer service, product knowledge, and representation of Buchanan Automotive as “excellent” in all areas. It was I rate salesperson Nikki Kline customer service, product knowledge, and representation of Buchanan Automotive as “excellent” in all areas. It was a pleasure doing business with Nikki, and Sales Managers Joel Rotz and Cody Reed as excellent. More

The dealership and salesman were easy to work with The atmosphere was calm and never pushy. The salesman, Greg Kovolenko, was one of the better salesman I have worked with when purchasing a car. He m The atmosphere was calm and never pushy. The salesman, Greg Kovolenko, was one of the better salesman I have worked with when purchasing a car. He made it seem like you were using him as a tool to get the vehicle you wanted and not him trying to you use you to make a sale. More

Smooth experience at Buchanan Automotive We shopped around at first by phone and even visited our local dealer, Hoffman Chevy in Hagerstown. Our local dealer took our information and said the We shopped around at first by phone and even visited our local dealer, Hoffman Chevy in Hagerstown. Our local dealer took our information and said they would find the car we wanted but we never heard back from them. Gary Borne at Buchanan called our home several times and offered his help to find the car we wanted. We went to see Gary and he was busy but sent us Don Harmon to get us started. We were made to feel very comfortable and Don started building our car. He put up with our indecision and questions and built our car and then proceeded to find our car for us. Cody stepped into the mix and located our car. Our finance was set up and our car was on the way. Our 2015 Mailbu is beautiful. Butte Red Metallic. Next Gary spent time with me showing me all the features. This is my first new car since 1979. Being 65 I was not up to the new car features and Gary was patient and very helpful. Great experience and it will not be our last. Carolyn J. Poole More

Wonderful buying experience! Buchanan Automotive was a fantastic place to buy a car! We felt so welcomed and appreciated! The buying process was super easy and hassle free. Our sa Buchanan Automotive was a fantastic place to buy a car! We felt so welcomed and appreciated! The buying process was super easy and hassle free. Our salesperson, Gary Bourne, made it feel as if we were buying a car from a friend and not just a guy in a suit and tie. Would buy here again without a doubt! More

Never again The absolute WORST experience I have ever had!!! Sold me a truck only to find out it 2 weeks later that it wasn't inspected, ran it around and burned The absolute WORST experience I have ever had!!! Sold me a truck only to find out it 2 weeks later that it wasn't inspected, ran it around and burned half a tank of gas and didn't replace it, let the temp tag go until the last day and almost didn't have my plates. Employees are clueless and not helpful at all. I will tell everyone I know to stay away from this place. What a joke!!!!! More

Very disappointed So we found out today how customers are treated who end up not purchasing a car here. Everyone is very friendly until you don't accept the overpriced So we found out today how customers are treated who end up not purchasing a car here. Everyone is very friendly until you don't accept the overpriced deal that they offer then it's sorry can't help you and that's it. Funny how when we purchased our last three vehicles at this SAME dealership brand new we were treated very differently. My husband is at another dealership making a purchase right now. Buchanan Automotive has gotten our last dollar. More

Sneaks, Crooks, and Schemers Do not be fooled by their initial friendly encounter. Unfortunately, after the initial 30 days following the purchase all of that changed. Greg Binder Do not be fooled by their initial friendly encounter. Unfortunately, after the initial 30 days following the purchase all of that changed. Greg Binder was the sales rep that sold us the car. Joel handled the financing. I purchased, or thought I purchased a vehicle from this dealership on 12/06/14. I was advised that all documentation was provided. The dealership was unable to provide me temporary tags at the time of purchase due to another employee locking the other employees out of the system. Therefore I drove off the lot with dealer tags. I was required to come back to obtain my temporary tags. I returned to the dealership for my temporary tags on 12/08/14. They provided me with temporary tags with a GTD of 01/08/15. I was advised that I would hear from someone once my MD tags were available for pick up. On 12/30/14, over 3 weeks from the date of the initial sale, I was advs that the lender required Proof of Residency in order to process the loan. I faxed the requested documents to the dealership in a timely fashion. I called today, 01/08/15, to confirm that my tags are available for pick up. The dealership advs that they had not processed my loan application and it was retracted by the lender, so they could not issue my permanent tags. Additionally that there was nothing I could do and would need to drive the vehicle as is (illegally)until the matter is resolved. I explained that this would be illegal, they proceeded to tell me to call the dealership in the event that I was pulled over so they could explaing the situation to the officer. I explained that this is a family vehicle used to take my children to and from school and activities, as well as my main transportation to and from work.They refused over and over to assist me in anyway. My husband traded in his vehicle for this one. I requested a dealer tag, like they let me in the beginning, they refused. I requested a rental car in the interim. They told me they would rent the car but I would have to pay for it out my pocket, when this is their mistake. I was not told that my initial loan had been retracted at any time prior to the conversation I had today with the Sales Manager, Joel. I was not told prior to today that my tags would not be available for pick up this evening as previously arranged. I was not made aware of anything until I called to confirm they had my tags. I also spoke with another manager, named Cody, who also kept telling me there was nothing they could do even though it was their mistake, not mine. They advised me that since it was over 30 days from the initial date of sale (12/06/14) they would need to physically walk the documents into the MVA for processing and that it could now take up to 30 days from today to ultimately receive my tags. My first payment on the initial loan agreement was to be January 20th, which I dont know how that would be possible with the loan still not having been processed and approved by the lender, yet the dealer told me my due date would not change, but I am stuck with a vehicle with illegal tags. How can someone receive a bill on a loan that has not even been processed by the lender? When I called the dealer back in the afternoon after Cody told me there was one more option he could try, he advised me that there was still nothing that he could do. I then advised him that I no longer wanted the vehicle and would like a check cut for the amount granted in the contract for the trade in. Cody advised me that he had my loan processed this afternoon and I would not be able to back out of the contract since the initial contract began over 30 days ago. They trapped me with a vehicle that is not drivable after today due to expired tags/registration, took my trade in, and told me to basically deal with it. More

We stopped for warranty service We stopped at Buchanan to get warranty service , even though we bought our Traverse at another dealer. On the way out we stopped on the new lot to loo We stopped at Buchanan to get warranty service , even though we bought our Traverse at another dealer. On the way out we stopped on the new lot to look at the 2015 Tahoe. Even though they were ready to close Logan took his time to explain all the features the Tahoe has. We stopped back the next day and drove home with our new Tahoe. Logan took the time to explain how to use all the features our new truck has. This is the sixth new Chevrolet we have purchased, the first from Buchanan. I see many more purchases from Buchanan in our future. Many thanks to Logan , Cody and Joel for making our buying experience a pleasure. More

Impeccable!!! I have had two recent experiences with this dealership and I could not be more satisfied. Logan was incredible as well as the rest of the team Joel, I have had two recent experiences with this dealership and I could not be more satisfied. Logan was incredible as well as the rest of the team Joel, Cody and Kevin. They went above and beyond to assist me on both occasions. I felt like family, like the team actually cared about me and that they would do anything to help. I am forever grateful for everything that everyone did! You have earned a customer for life. I will also send anyone who is looking for a vehicle your way. You cannot get better service than this dealership. I am extremely happy with how everything was handled and I want to thank everyone for being so kind and helping me get a new vehicle. More