Buchanan Automotive Inc.

I am very surprised to see their over all score where it is. This is a classic bait and switch operation. They know all the tricks to get you in a high pressure sales position. The are not Covid Safe. They is. This is a classic bait and switch operation. They know all the tricks to get you in a high pressure sales position. The are not Covid Safe. They lie about having the truck you want and who you will be meeting with. The prices you see are marked down but they add in hidden fees later to get the standard value of the truck/car. The staff that did "trap" me in the hot seat didn't even know tech specks on the vehicles they are tasked with selling. Really a joke. I will not rate the individuals that I worked with. They were fine people. Its the culture at this company that is terrible. More

The good news is I did not buy a vehicle from them. The bad news is I wasted over 4 hours driving to their location and was victim of a blatant bait and switch sales technique. Vehicle listed online at a g bad news is I wasted over 4 hours driving to their location and was victim of a blatant bait and switch sales technique. Vehicle listed online at a great price: call and email twice to ensure it is still there. Email and text to receive a picture of the window sticker and the excuses started one after the other...one day was snow, the next day rain, then they emailed over the online copy of the window sticker that matched how it was advertised online. 2020 Silver GMC Canyon Diesel longbox. Drive two hours for the confirmed appointment and the truck is not even out front, not off to a good start. Ask for Alex, who my appointment was with, of course he's tied up, I'm really feeling valued now. Finally pull the truck around after 30minutes of time wasting: looks good at first, it's silver, go around to the back and it's a shortbox (red flag 1), walk around to the sticker and what do you know?? It's not even the same truck as advertised: difference engine and body style...GAS, SHORTBOX. Sales manager Alex starts the blame game for everyone else besides taking responsibility for the situation, it truly was not worth another minute of our time. Another relevant detail is the true lack of COVID precautions in the salesroom. A suggestion may be to consider pulling out the 2 massive vehicles in the showroom so people have some room to socially distance or even just walk around, or require their staff to wear masks would be a simple improvement. Trinity was the only bright spot of the experience and not responsible or at fault for the clear ethical and leadership issues within the organization. More

Words cannot convey what a disgusting, unprofessional, low class dealership Buchanan automotive in Waynesboro, Pa is. After being assured the night before, that the 2021 Silverado Trail Boss that I was pu low class dealership Buchanan automotive in Waynesboro, Pa is. After being assured the night before, that the 2021 Silverado Trail Boss that I was purchasing would be "washed, gassed up, and ready to go", and after completing the credit app, and scheduling a 2:00 pm appointment time, and after driving for 2 hours in my Camaro SS, in December, after a snow event, and arriving on time, I was informed that my truck had been sold out from underneath me, and no, they did not have any other Trail Bosses on the lot. And not even a phone call prior to my long, arduous drive, to alert me to the fact that they had sold the truck I was coming to purchase. Shame on you. You have lost a customer that has an affliction for buying a new vehicle every year or two. Customer service and appreciation, honesty and integrity, are only some of the important values missing at this "dealership". More

We recently purchased a used vehicle from Buchanan. Our experience was pleasant because of Isaac’s comforting and personable demeanor. We overall had a good experience purchasing our car. Thanks! experience was pleasant because of Isaac’s comforting and personable demeanor. We overall had a good experience purchasing our car. Thanks! More

We recently visited the dealership looking at a Chevy Silverado Trail Boss. The staff was very helpful and friendly. They worked with us to get exactly what we wanted and the price we wanted. Trinity was Silverado Trail Boss. The staff was very helpful and friendly. They worked with us to get exactly what we wanted and the price we wanted. Trinity was awesome and answered any question we had. The manager worked with us and made the buying process as easy as possible. More

Poor customer service I am very disappointed with the lack of customer service both during and after the purchase. I went to the dealership with the intention to purchase I am very disappointed with the lack of customer service both during and after the purchase. I went to the dealership with the intention to purchase my leased vehicle, as the lease was up, and I needed to buyout or trade. I was told if I traded or leased a new vehicle, I would not have to pay the overage on the mileage of my lease. I decided to make a purchase of a new vehicle. I was limited on time and I wanted the salesperson to get together numbers and send me an email to review. I had an appointment, but she was adamant that it would only take a few mins. It took more than just a few minutes causing me to be late, I should have left at that time and not gone back. The salesperson asked me if the issue was her, cost, etc... the reason was is that I had an appointment and needed to go. There were 2 colors that I was interested in, but neither were on the lot and would have to be brought in from another dealership. I had to make a decision based on a very small square and pay $500 to get the vehicle brought in. It is very difficult to tell from such a small picture. My advice is to NEVER make a decision based on this and if there is more than 1 color you like, request both. The vehicle was picked up on Friday and would be available for pick up on Saturday. I picked up the vehicle and signed paperwork, which after further review I think I was charged for fees not reviewed and discussed. I had the vehicle less that 24 hours and saw the vehicle in the other color I was interested in. I texted the salesperson to let them know of my happiness with the inside of the vehicle but was very dissatisfied with the color. In my opinion a salesperson wanting the customer to be happy may have said, let me see if there is anything we could do, I got a simple "I'm sorry". In addition, to the above concerns, I mistakenly left my garage door opener in my car. I reached out and confirmed it was at the dealership. I offered to pick it up and was told by the salesperson that they would drop it off, that was Sunday and it finally got dropped off Thursday night. More

I was just looking around and saw a car i liked i didn't think i was able to get but xavier and his manager made it happen i thank them so my i love my car shes my mini me!! think i was able to get but xavier and his manager made it happen i thank them so my i love my car shes my mini me!! More

Absolutely the best experience I've ever had when buying a new vehicle. Xavier Rosario was a pleasure to work with and was able to answer all my questions and made the entire experience from start to finish a new vehicle. Xavier Rosario was a pleasure to work with and was able to answer all my questions and made the entire experience from start to finish stress free. When I found the truck in the color I wanted but was missing 2 must haves, Xavier and his Manager Ken Jackson made it happen. They got me the price and interest rate I was happy with. I would highly recommend Buchanan Automotive, but especially Xavier Rosario. More

Buchanans is a great dealership very nice and easy to work with and the salesman Dominic is very helpful and friendly recommend them if looking for a car or truck work with and the salesman Dominic is very helpful and friendly recommend them if looking for a car or truck More