Buchanan Auto Park

Cheryl walked us through the buying process step by step. We first test drove a vehicle with her and then upon returning to the lot her first question was, "Does this vehicle have everything you were lookin We first test drove a vehicle with her and then upon returning to the lot her first question was, "Does this vehicle have everything you were looking for, or is there some other things that you would need or want?" At that point we told her a few additional things we were looking for, but said that we wanted to remain within a certain price range. She promptly spoke with her manager to see what other trucks were available with the options we were looking for. She found us a truck with the options and within the price range. Cheryl made the process of buying a car pleasant and enjoyable, our teenage daughter was with us that evening and Cheryl talked with her as though she was an "old friend." We would highly recommend Buchanan and Cheryl to our friends for a pleasant car buying experience. More

A 5 all the way: staff was courteous, friendly and hassle-free. I knew what I wanted when I went in, took a test drive, filled out paperwork and walked out with my new car in just over 2 hours. hassle-free. I knew what I wanted when I went in, took a test drive, filled out paperwork and walked out with my new car in just over 2 hours. More

I've purchased my third Jeep Wrangler from Buchanan and I have always left satisfied. This time was no exception. Max was a very good salesman who walked me through every process and made this purchase and I have always left satisfied. This time was no exception. Max was a very good salesman who walked me through every process and made this purchase that much easier. Great customer service...very friendly. I am extremely happy with my purchase and will definitely return back to Max in the future. Thanks again! More

James did allot of the final paper work after the sale. He stayed after hours and did a quick but great job! He really new his stuff! He was a very friendly fella! Sincerely, Rich and Trudy Hoffman. He stayed after hours and did a quick but great job! He really new his stuff! He was a very friendly fella! Sincerely, Rich and Trudy Hoffman. More

We had a poor experience before with this dealership and actually was not going to return. We decided to give them a try again and we can say that Cheryl Mentzer did an outstanding job of winning us back a actually was not going to return. We decided to give them a try again and we can say that Cheryl Mentzer did an outstanding job of winning us back and doing her job. I will say that the overall visit was long and would suggest another business/finance manager be available to help speed up the process. More

I went in to take advantage of an advertisement that was in the Herald Mail. Several people came together to find the car I was looking for and at the right price. The car exceeded my expectations. I am v in the Herald Mail. Several people came together to find the car I was looking for and at the right price. The car exceeded my expectations. I am very pleased. More

Cheryl knew a great deal about the car we wanted to purchase and answered all of our questions we had about the car. We were very pleased with her. purchase and answered all of our questions we had about the car. We were very pleased with her. More

My Chrysler town and country was in 6 times within a 45 day period at one point they repaired the wiring harness and within 120 miles my transmission went back into limp mode. They never return phone calls day period at one point they repaired the wiring harness and within 120 miles my transmission went back into limp mode. They never return phone calls when they tell you they will. It took them twice to fix the seat belt so the air bag light would turn off. They over charge us for a tire repair.. Left several messages for Todd Renfro without him returning our call. After picking the van up after it's last time in the shop they would not guarantee the repairs. More

There is not enough room on this page to explain the nightmare that we experienced buying a vehicle form this dealership. We were told numerous lies from the beginning, I will NEVER purchase another veh nightmare that we experienced buying a vehicle form this dealership. We were told numerous lies from the beginning, I will NEVER purchase another vehicle from this dealership again. Phone calls are never returned , tags from our trade were left laying on salespersons desk for three months without a phone call, we were under the assumption they were being returned to the MVA since they were not given to us only to receive a letter from MVA asking for the tags and proof of sale. After numerous calls we were finally told to " come pick them up" they had no idea who they belonged to, what a joke. This dealership cares about one thing only and that is MONEY!!! We were also looking at a similar vehicle from another dodge dealership that we were going to purchase and Buchanan gave us a better deal and told us they would return the van to the other dealership and pick up our trade. That never happened either, they were to busy. We were threatened by the other dealership and our trade was plowed in with snow and damaged. This was the worst buying experience that we have ever had. i could go on for pages on how we have been mistreated but its just not worth it, no one cares not even Dodge Corporation, they got their money and that is all that matters!!!! More

Our experience with Max at Buchanan was phenomenal. Due to previous experiences with "car salesmen" we don't buy many cars, but tend to keep the ones we have. The entire staff was extremely helpful, no pre to previous experiences with "car salesmen" we don't buy many cars, but tend to keep the ones we have. The entire staff was extremely helpful, no pressure at all, they never rushed us, and let us choose what we wanted, not what they wanted us to have. I have and will continue to recommend this dealership, Max in particular, to everyone who is considering a new car purchase. More