Buchanan Auto Park

My overall experience with Buchanan Auto Park in Waynesboro, PA was an excellent one. Becky assisted me on several occasions answering questions over the phone and the same day I came in and was as Waynesboro, PA was an excellent one. Becky assisted me on several occasions answering questions over the phone and the same day I came in and was assisted later that evening by Mike and Chuck. Both associates were friendly and very knowledgeable. They even stayed after hours to ensure all my questions were answered before leaving with the truck (for a day test drive) I ultimately ended up purchasing this week. Becky worked with me to ensure I had every detail of the many features and gadgets my new Dodge Ram 1500 has to offer. She helped me sync up my cell phone, answered many of the new technology feature questions I had and simply helped make my buying experience a nice one. All three associates showed concern about making sure I had all the answers to my questions in order for me to make the best decision for me. I would strongly recommend Buchanan if you are in the market for a new car or truck. Additionally they have a nice used car dealership nearby if you'd prefer a used vehicle. I've owned many new cars, used cars, trucks & SUV's (trucks, cars, vans, SUV's, sports cars, etc) during the past nearly 20 years, but have never returned to any of the same dealerships for a second purchase. I can honestly say that the overall customer service and knowledgeable associates at Buchanan Wowed me enough this time that I will without question be back in a few years to buy another. I've also found a good place for my new Dodge truck to be serviced! Thanks Becky, Chuck & Mike for making my experience a pleasurable and easy one! Happy New Year to you and your families. Jeremy More

Cheryl and everyone at the dealership was very friendly and made us feel welcome. They had the vehicle and paperwork ready to go when we arrived as agreed on. The facility needs a serious make over as it and made us feel welcome. They had the vehicle and paperwork ready to go when we arrived as agreed on. The facility needs a serious make over as it looks like its from the 1970s. More

I ordinarily do not complete surveys like these, but the service and prices at Buchanan were so exceptional, I felt compelled to do so. First, the pricing on the new Durango and Ram that I purchased (both service and prices at Buchanan were so exceptional, I felt compelled to do so. First, the pricing on the new Durango and Ram that I purchased (both vehicles) was thousands of dollars better than anything else I found in NJ, DE or elsewhere in PA. The sales force was ZERO pressure - simply showing me the vehicles I was interested in seeing, and leaving me be to look around and consider options. They were helpful and answered all my questions and their financing package could not possibly be beat. To top things off, they sent a driver to pick me up and bring me to the dealership to get the Durango when I was ready - this represented an 8-hour round trip drive for their driver!!! After completing the paperwork (which was well organized and a breeze), I was given a comprehensive tutorial on all the new features of the vehicle (which I needed), and then I was on my way. I was made to feel as though I was the only customer who mattered to them but knew this couldn't be true because of how busy their shop was. All I can say is that I was extremely impressed by the team there and doubt that I will ever buy another car from anyone else. More

i liked the friendliness, knowledge that the sales lady had on the vehicle and how fast they got it ready for me and when i ordered running boards they made sure they got it right before they dropped it of had on the vehicle and how fast they got it ready for me and when i ordered running boards they made sure they got it right before they dropped it off to me. More

Cheryl Mentzer quickly responded to my internet query providing plenty of initial information. She followed up quickly and professionally with a phone call and worked around my schedule to arrange a visi providing plenty of initial information. She followed up quickly and professionally with a phone call and worked around my schedule to arrange a visit. I was very impressed with her knowledge of the vehicle (RAM 1500) and financing options. Cheryl is one of the nicest and friendliest people I've met in a very long time and is a definite asset for Buchanan Auto Park. Cheryl did not apply any pressure and gave me plenty of time and insight to make my decision and yes, I did buy the RAM 1500 with the dealership provided financing (they beat my Credit Union rate!!). I would highly recommend Buchanan Auto Park and especially Cheryl to anyone looking for a new vehicle and I will be recommending Buchanan to my friends who I know are preparing to enter the new vehicle market soon. If the owners of Buchanan are smart, they'll hang onto Cheryl; she is a shining example of professionalism in the automotive industry. More

Buchanan still feels like a family run/hometown dealership. The price on the website was the price I received without a bunch of add ons and such. It did take a little longer than we anticipated, b dealership. The price on the website was the price I received without a bunch of add ons and such. It did take a little longer than we anticipated, but I haven't bought a vehicle in a while. Everyone was very friendly and treated me like they wanted my business. From Becky, to the finance guys, to the folks in the shop, and parts department, they answered my questions and did what they said they would do. So far everything has went real well. More

I have been hunting this car for months now but never checked out Buchanan's at all. Until now, and I sure am glad I did. I got on line, found the car that I wanted at the amazing price I wanted. I ha checked out Buchanan's at all. Until now, and I sure am glad I did. I got on line, found the car that I wanted at the amazing price I wanted. I have bought 4 brand new cars in my life, but this was by far a better deal and more than I could ask for. Max was so helpful and the financing staff was so good about describing the details of the financing that I felt so at ease and relieved my searching for the car I wanted was finally over. I drove home in my new Chrysler 300C that same night after a two hour drive down. I would never hesitate to buy every car I buy from them, and have already told others about how they treated me. You were all wonderful to me and my son. Buchanan's and Max is who you definitely want to buy a vehicle from. Give them a call, now!!!! More

My wife and I recently purchased a 2013 Jeep Wrangler Unlimited from Buchanan Auto Park. Our salesperson was Cheryl Mentzer. Ms. Mentzer was very knowledgeable about the desired vehicle and was more th Unlimited from Buchanan Auto Park. Our salesperson was Cheryl Mentzer. Ms. Mentzer was very knowledgeable about the desired vehicle and was more than willing to work with us. Ms. Mentzer tolerated my wife's lengthy decision making on the color of the vehicle which was the longest part of the entire ordeal. All paperwork was completed correctly and in a timely fashion. Overall we had a pleasurable experience (as much as it can be when spending that amount of money), and would highly recommend not only the dealership but also Cheryl Mentzer. More

First met Becky when I drove onto the lot and was looking at trucks outside. She was informative, knew the vehicles well and did not pressure me in any way. On my second trip in we discussed options, looked at trucks outside. She was informative, knew the vehicles well and did not pressure me in any way. On my second trip in we discussed options, looked at more vehicles and again there was no pressure. On the third visit we drove and purchased a Town and Country instead of a truck and have been very pleased. I took the T & C back into the dealership to have an accessory installed and I was treated like family. This was a refreshing change from the bum's rush other dealers give you. All in all it was a pleasant experience and I would recommend Buchanan Auto Mall and Becky Carr to anyone,, and already have. More

I just want you to know I just got off the phone with your VERY Rude Derrick up at the used lot across from sheetz and he stated no one will be helping me. I put 2 Grand down on a lemon that your company your VERY Rude Derrick up at the used lot across from sheetz and he stated no one will be helping me. I put 2 Grand down on a lemon that your company sold me. I have had my car in the shop time after time with in the month that I have own this 2010 dodge avenger. This is very unacceptable. My girlfriend Jessica Zeger and I have bought several Cars some from the new lot and some from used lot and have never been treated so badly. I have left messages with Chuck the GM who has not returned my cars. The only person who has even attempted to help with the car I just bought and pay monthly $340 was Kevin. As you see in the prev messages I have sent him a video of what is going on and have had my car in the shop several times. There has to be a way that you can buy out my lease and either return my $2000 that I put down or transfer the $2000 i put down onto another car at a comparable price and vehicle. Derrick told me that lemon laws do not apply to used vehicles and that is incorrect, there are laws like this and I am sure you know that. I will spread the word how i have been treated if this is not taken care of. I am currently in a rental under your company in which I was told to keep until someone resolves the issue and I am placed in another car. Your Customers should be treated with respect not treated like crap. My number is 717-331-7849 I will be working tomorrrow from 6-230 but you can leave a message or email. I need a response soon so I know what my next step is. Thanks Neal Harman More