Buchanan Auto Park

John is awesome! He went above & beyond to help both my daughter's find nice vehicles! Derrick was also great! I'm sure we will be doing business again in the future! Thanks guys! =)  my daughter's find nice vehicles! Derrick was also great! I'm sure we will be doing business again in the future! Thanks guys! =)  More

A lot has changed over the years, especially when it comes to buying a car. It used to be you would see the price of a car, and then haggle on the price (which I absolutely hated), and then go inside to comes to buying a car. It used to be you would see the price of a car, and then haggle on the price (which I absolutely hated), and then go inside to work out a deal. Now everyone seems to throw the cost of the car out the window, and the new question is "how much do you want to pay a month". Next thing you know you have a low monthly payment but never took the time to see what you were actually paying for the car. I found working with Cheryl to be a breath of fresh air. I had already went online and found the car I wanted, and it was located at this dealership. When she greeted me I told her exactly what I wanted. I then told her about the internet pricing I saw and she asked if she could get me that price would I be purchasing the vehicle. I told her yes, we went for a test drive, we went inside to do the paperwork, and I drove home in my new car. It was probably one of the best experiences I had when purchasing a vehicle, if not the best, because I didn't have to put up with all the nonsense that seems to go along with buying a car these days. Thanks, Jack Rudy More

John was very helpful and have me a few cars to pick from and we went from there. He got me in the car of my choice the night I went there. He knew what he was talking about and was friendly to my family and and we went from there. He got me in the car of my choice the night I went there. He knew what he was talking about and was friendly to my family and I. More

I had a very good car buying experience at Buchanan. Both Sales girls I worked with were super friendly and did everything they could to answer my questions and assist. They had a pretty good price to Both Sales girls I worked with were super friendly and did everything they could to answer my questions and assist. They had a pretty good price to start with rebates, but were still above my bottom line for the total cost. It ended up taking some time on the next day for them to meet me where I wanted to be on price, but they did!. I just got home from having a factory Remote Start installed by Buchanan that was part of the deal. I will definitely do business with them again. More

Started dealing with Max Million and was friendly and a Started dealing with Max Million and was friendly and a nice guy but the closer we got to the deal the less he wanted to do for us and then tried Started dealing with Max Million and was friendly and a nice guy but the closer we got to the deal the less he wanted to do for us and then tried pushing the sale on us even though he knew we weren't happy with the whole package. His words "Just take it". I guess they get pressure from higher ups to sell but that didn't set well with us. He got mad when we turned down the deal. Then his manager geared into us as well. No place to buy a car. More

My overall experience with Buchanan Auto Park in Waynesboro, PA was an excellent one. Becky assisted me on several occasions answering questions over the phone and the same day I came in and was as Waynesboro, PA was an excellent one. Becky assisted me on several occasions answering questions over the phone and the same day I came in and was assisted later that evening by Mike and Chuck. Both associates were friendly and very knowledgeable. They even stayed after hours to ensure all my questions were answered before leaving with the truck (for a day test drive) I ultimately ended up purchasing this week. Becky worked with me to ensure I had every detail of the many features and gadgets my new Dodge Ram 1500 has to offer. She helped me sync up my cell phone, answered many of the new technology feature questions I had and simply helped make my buying experience a nice one. All three associates showed concern about making sure I had all the answers to my questions in order for me to make the best decision for me. I would strongly recommend Buchanan if you are in the market for a new car or truck. Additionally they have a nice used car dealership nearby if you'd prefer a used vehicle. I've owned many new cars, used cars, trucks & SUV's (trucks, cars, vans, SUV's, sports cars, etc) during the past nearly 20 years, but have never returned to any of the same dealerships for a second purchase. I can honestly say that the overall customer service and knowledgeable associates at Buchanan Wowed me enough this time that I will without question be back in a few years to buy another. I've also found a good place for my new Dodge truck to be serviced! Thanks Becky, Chuck & Mike for making my experience a pleasurable and easy one! Happy New Year to you and your families. Jeremy More

Cheryl and everyone at the dealership was very friendly and made us feel welcome. They had the vehicle and paperwork ready to go when we arrived as agreed on. The facility needs a serious make over as it and made us feel welcome. They had the vehicle and paperwork ready to go when we arrived as agreed on. The facility needs a serious make over as it looks like its from the 1970s. More

I ordinarily do not complete surveys like these, but the service and prices at Buchanan were so exceptional, I felt compelled to do so. First, the pricing on the new Durango and Ram that I purchased (both service and prices at Buchanan were so exceptional, I felt compelled to do so. First, the pricing on the new Durango and Ram that I purchased (both vehicles) was thousands of dollars better than anything else I found in NJ, DE or elsewhere in PA. The sales force was ZERO pressure - simply showing me the vehicles I was interested in seeing, and leaving me be to look around and consider options. They were helpful and answered all my questions and their financing package could not possibly be beat. To top things off, they sent a driver to pick me up and bring me to the dealership to get the Durango when I was ready - this represented an 8-hour round trip drive for their driver!!! After completing the paperwork (which was well organized and a breeze), I was given a comprehensive tutorial on all the new features of the vehicle (which I needed), and then I was on my way. I was made to feel as though I was the only customer who mattered to them but knew this couldn't be true because of how busy their shop was. All I can say is that I was extremely impressed by the team there and doubt that I will ever buy another car from anyone else. More

i liked the friendliness, knowledge that the sales lady had on the vehicle and how fast they got it ready for me and when i ordered running boards they made sure they got it right before they dropped it of had on the vehicle and how fast they got it ready for me and when i ordered running boards they made sure they got it right before they dropped it off to me. More

Cheryl Mentzer quickly responded to my internet query providing plenty of initial information. She followed up quickly and professionally with a phone call and worked around my schedule to arrange a visi providing plenty of initial information. She followed up quickly and professionally with a phone call and worked around my schedule to arrange a visit. I was very impressed with her knowledge of the vehicle (RAM 1500) and financing options. Cheryl is one of the nicest and friendliest people I've met in a very long time and is a definite asset for Buchanan Auto Park. Cheryl did not apply any pressure and gave me plenty of time and insight to make my decision and yes, I did buy the RAM 1500 with the dealership provided financing (they beat my Credit Union rate!!). I would highly recommend Buchanan Auto Park and especially Cheryl to anyone looking for a new vehicle and I will be recommending Buchanan to my friends who I know are preparing to enter the new vehicle market soon. If the owners of Buchanan are smart, they'll hang onto Cheryl; she is a shining example of professionalism in the automotive industry. More