Buchanan Auto Park

John and I went to look at the 2014 Jeep Wrangler Sport, John had been in touch with the dealership and received a email from Chuck Buchanan. Had made an appointment for 1:00 PM. Becky Carr assisted us John had been in touch with the dealership and received a email from Chuck Buchanan. Had made an appointment for 1:00 PM. Becky Carr assisted us as soon as we entered the dealership, pulled up the information that Chuck had entered and took us out to show us the jeeps... She was a wonderful salesperson and definitly knew her product.. We went for a test ride... between Chuck and her the deal was fantastic, and we ended up going home the same time driving a brand New 2014 Jeep Wrangler Sport, we had wanted running boards, which they installed immmediately before we left.. Service was excellent and Chuck and Becky were the best...... word of mouth will be noted everywhere we show off this great jeep... Funny note, we just went to look....... More

Excellent Overall Experience My wife and I were dreading the "car buying process" and had put it off for a long time. We had not bought a car through a dealership in close to 20 y My wife and I were dreading the "car buying process" and had put it off for a long time. We had not bought a car through a dealership in close to 20 years. We started at Buchanan Auto Park to test drive a few cars and had no intention of buying until we were confident we had exhausted all of our options. When we arrived we met the Sales Consultant Dan Langley. We gave him a general idea of what we were looking for. We thought we were going to be interested in a small SUV or crossover and thought they may make a good family car. Dan was very patient and took the time to show us every single car that we pointed to. We made multiple runs back and forth to the office to get different sets of keys. He was very knowledgeable about every car as well. Once we told Dan we wanted to really take our time and drive multiple cars he informed us that through the "family" of Buchanan Dealerships who could get any car to the lot for us to try including from their Subaru dealership on the Eastern Shore. We were impressed. Once we test drove and saw the space in the mini-vans we decided to go that route and Dan went over and let us test drive every one on the lot and was willing to bring in others if we needed. At no time did Dan "pressure" us. As a matter of fact he was very perceptive of when he should step away so my wife and I could talk in private. He was very respectful of our price zone and did not ever try to talk us into anything he genuinely did not think would interest us. Once we decided on the car to purchase we had to "negotiate" with Rob (Sales Manager). I say "negotiate" because Rob too was also very respectful of our price limits and did not pressure us or present us with anything that was not in our limits. We told them what we wanted to pay, Dan and Rob came back with an offer including the financing that was very fair but we hoped to come down a little. They agreed to come down to what we wanted (which was very close to original) and we had a deal. There was never once any pressure or "tough negotiating". They gave us a fair offer and even sweetened the offer for us without pressure. It was very pleasant. I had also done a bit of homework on the Market Value and feel they gave us a terrific deal with the original offer. Once we had a deal we went with Derek in financing. By now it was well past closing and we have 2 children (8 and 5 year olds) and Dan and Derek stayed late and entertained the kids while we got the financing paperwork taken car of. The entire staff was terrific having our kids in their offices for multiple hours. They gave toys and kept them entertained. Dan was very diligent, knowledgeable and respectful. I would recommend buying a car at Buchannan Auto Park and highly recommend talking with Dan Langley. We honestly felt we were treated well and got a great deal. More

Becky helped me through all aspects of buying my new beloved Jeep Grand Cherokee. She found the exact car I wanted and sold it to me for a price that was much better then other dealers offers ($2000.00 beloved Jeep Grand Cherokee. She found the exact car I wanted and sold it to me for a price that was much better then other dealers offers ($2000.00 better). I never felt pressure to buy and she explained everything about the payment options and financing. She went over the whole car to explain every detail of its advancements and systems. I felt like I was buying a car "with" my best friend not "from" a car dealer. I would recommend her to anyone thinking about buying a new car. More

I called the dealership after a few friends went there and bought vehicles. I spoke with John over the phone after being approved by roadloans, he stated he could get a me a better rate some where else, and bought vehicles. I spoke with John over the phone after being approved by roadloans, he stated he could get a me a better rate some where else, he did that! I got the car that I wanted and Love it! Thanks John, I will definitely recommend you and your dealership to others. More

I went to buchanan just looking, i went back the next day leaving in my car. John Williams was very helpful and worked with me finding me just the right car!! About a month later he helped my sister as well! leaving in my car. John Williams was very helpful and worked with me finding me just the right car!! About a month later he helped my sister as well! More

John is awesome! He went above & beyond to help both my daughter's find nice vehicles! Derrick was also great! I'm sure we will be doing business again in the future! Thanks guys! =)  my daughter's find nice vehicles! Derrick was also great! I'm sure we will be doing business again in the future! Thanks guys! =)  More

A lot has changed over the years, especially when it comes to buying a car. It used to be you would see the price of a car, and then haggle on the price (which I absolutely hated), and then go inside to comes to buying a car. It used to be you would see the price of a car, and then haggle on the price (which I absolutely hated), and then go inside to work out a deal. Now everyone seems to throw the cost of the car out the window, and the new question is "how much do you want to pay a month". Next thing you know you have a low monthly payment but never took the time to see what you were actually paying for the car. I found working with Cheryl to be a breath of fresh air. I had already went online and found the car I wanted, and it was located at this dealership. When she greeted me I told her exactly what I wanted. I then told her about the internet pricing I saw and she asked if she could get me that price would I be purchasing the vehicle. I told her yes, we went for a test drive, we went inside to do the paperwork, and I drove home in my new car. It was probably one of the best experiences I had when purchasing a vehicle, if not the best, because I didn't have to put up with all the nonsense that seems to go along with buying a car these days. Thanks, Jack Rudy More

John was very helpful and have me a few cars to pick from and we went from there. He got me in the car of my choice the night I went there. He knew what he was talking about and was friendly to my family and and we went from there. He got me in the car of my choice the night I went there. He knew what he was talking about and was friendly to my family and I. More

I had a very good car buying experience at Buchanan. Both Sales girls I worked with were super friendly and did everything they could to answer my questions and assist. They had a pretty good price to Both Sales girls I worked with were super friendly and did everything they could to answer my questions and assist. They had a pretty good price to start with rebates, but were still above my bottom line for the total cost. It ended up taking some time on the next day for them to meet me where I wanted to be on price, but they did!. I just got home from having a factory Remote Start installed by Buchanan that was part of the deal. I will definitely do business with them again. More

Started dealing with Max Million and was friendly and a Started dealing with Max Million and was friendly and a nice guy but the closer we got to the deal the less he wanted to do for us and then tried Started dealing with Max Million and was friendly and a nice guy but the closer we got to the deal the less he wanted to do for us and then tried pushing the sale on us even though he knew we weren't happy with the whole package. His words "Just take it". I guess they get pressure from higher ups to sell but that didn't set well with us. He got mad when we turned down the deal. Then his manager geared into us as well. No place to buy a car. More