Buchanan Auto Park

JT Toms & the Buchanan Team Do It Again! My husband and I could not have been happier with the experience we have had this last week at Buchanan Auto Park. JT was very friendly, knowledgeabl My husband and I could not have been happier with the experience we have had this last week at Buchanan Auto Park. JT was very friendly, knowledgeable, and helpful. The finance team not only found us the best deal that day, but brought us back twice because better interest rates were found, which then made our payments lower. This blew our minds, the sale was done, we had bought the van, and were perfectly happy, yet they kept working our file and making sure we had the best deal possible ~ now that is GREAT customer service! We do have one glitch with the van, but the service department is already on it, ordering the part and going to have it fixed as soon as they can. To be honest, we were not 100% thrilled the last time we went and got out 2007 Caravan, felt that the finance part was a bit long and they didn't communicate well as we waited, but went back to the dealer because we like the product so well. The overall mood of the dealership has changed and improved so much, we could not have been made to feel more comfortable and assured about our purchase. Thank you to everyone, especially JT, for making this such a great experience!! We will be back in 35 months since we chose the "Buchanan Better Way" purchase and can't wait to see what you will have for us then! More

Nice person Michael was very helpful and plesent with the deal that was made. I would recommend your dealership and Michael Dyarman to friends and family members. Michael was very helpful and plesent with the deal that was made. I would recommend your dealership and Michael Dyarman to friends and family members. More

good experience Worked with Mike Bowman, he fought to get the deal I wanted with a friendly attitude and persistance. would recommend him to service anyone in the fu Worked with Mike Bowman, he fought to get the deal I wanted with a friendly attitude and persistance. would recommend him to service anyone in the future. More

Friendly and Professional From the moment you arrive till the time you leave, employees are friendly and concerned over the reason you are there. Everyone (Bar none) makes you From the moment you arrive till the time you leave, employees are friendly and concerned over the reason you are there. Everyone (Bar none) makes you feel like you are part of their family. What a great team of Professionals. More

Will Return & Recommend to others! Found Buchanan online to have the best selection of Wranglers on their lot. Arrived late Saturday afternoon to Buchanan Auto Park and was introduced Found Buchanan online to have the best selection of Wranglers on their lot. Arrived late Saturday afternoon to Buchanan Auto Park and was introduced to JT to start working on what I was looking for. JT asked me specifically what I was looking for within the Wrangler family. He never diverged from what I wanted, pulled a Sahara from the lot to go over & for me to test drive. Went over initial numbers with me, including giving me a very fair price on my Cadillac I was trading; the only waiting I did was due to being 2nd in line for finance behind another customer. JT then took the time, even after the dealership had closed for the day, to connect the BlueTooth in my new Sahara to my iPhone before pulling out of the lot. The entire process was very smooth & relaxing. I purchased the exact vehicle I wanted at an awesome price. I couldn't be happier! Thank you!!! More

Wife love her new Truck!!! I was very pleased from the time I entered the dealership to the time I left. The whole sales team worked very hard to give me the best price and cust I was very pleased from the time I entered the dealership to the time I left. The whole sales team worked very hard to give me the best price and customer satisfaction. Thank you Kurt for keeping the process moving. More

great experience love my new car would tell everyone to buy there im so happy with every thing i will buy from them again when i need a new car everyone to buy there im so happy with every thing i will buy from them again when i need a new car More

John and I went to look at the 2014 Jeep Wrangler Sport, John had been in touch with the dealership and received a email from Chuck Buchanan. Had made an appointment for 1:00 PM. Becky Carr assisted us John had been in touch with the dealership and received a email from Chuck Buchanan. Had made an appointment for 1:00 PM. Becky Carr assisted us as soon as we entered the dealership, pulled up the information that Chuck had entered and took us out to show us the jeeps... She was a wonderful salesperson and definitly knew her product.. We went for a test ride... between Chuck and her the deal was fantastic, and we ended up going home the same time driving a brand New 2014 Jeep Wrangler Sport, we had wanted running boards, which they installed immmediately before we left.. Service was excellent and Chuck and Becky were the best...... word of mouth will be noted everywhere we show off this great jeep... Funny note, we just went to look....... More

Excellent Overall Experience My wife and I were dreading the "car buying process" and had put it off for a long time. We had not bought a car through a dealership in close to 20 y My wife and I were dreading the "car buying process" and had put it off for a long time. We had not bought a car through a dealership in close to 20 years. We started at Buchanan Auto Park to test drive a few cars and had no intention of buying until we were confident we had exhausted all of our options. When we arrived we met the Sales Consultant Dan Langley. We gave him a general idea of what we were looking for. We thought we were going to be interested in a small SUV or crossover and thought they may make a good family car. Dan was very patient and took the time to show us every single car that we pointed to. We made multiple runs back and forth to the office to get different sets of keys. He was very knowledgeable about every car as well. Once we told Dan we wanted to really take our time and drive multiple cars he informed us that through the "family" of Buchanan Dealerships who could get any car to the lot for us to try including from their Subaru dealership on the Eastern Shore. We were impressed. Once we test drove and saw the space in the mini-vans we decided to go that route and Dan went over and let us test drive every one on the lot and was willing to bring in others if we needed. At no time did Dan "pressure" us. As a matter of fact he was very perceptive of when he should step away so my wife and I could talk in private. He was very respectful of our price zone and did not ever try to talk us into anything he genuinely did not think would interest us. Once we decided on the car to purchase we had to "negotiate" with Rob (Sales Manager). I say "negotiate" because Rob too was also very respectful of our price limits and did not pressure us or present us with anything that was not in our limits. We told them what we wanted to pay, Dan and Rob came back with an offer including the financing that was very fair but we hoped to come down a little. They agreed to come down to what we wanted (which was very close to original) and we had a deal. There was never once any pressure or "tough negotiating". They gave us a fair offer and even sweetened the offer for us without pressure. It was very pleasant. I had also done a bit of homework on the Market Value and feel they gave us a terrific deal with the original offer. Once we had a deal we went with Derek in financing. By now it was well past closing and we have 2 children (8 and 5 year olds) and Dan and Derek stayed late and entertained the kids while we got the financing paperwork taken car of. The entire staff was terrific having our kids in their offices for multiple hours. They gave toys and kept them entertained. Dan was very diligent, knowledgeable and respectful. I would recommend buying a car at Buchannan Auto Park and highly recommend talking with Dan Langley. We honestly felt we were treated well and got a great deal. More

Becky helped me through all aspects of buying my new beloved Jeep Grand Cherokee. She found the exact car I wanted and sold it to me for a price that was much better then other dealers offers ($2000.00 beloved Jeep Grand Cherokee. She found the exact car I wanted and sold it to me for a price that was much better then other dealers offers ($2000.00 better). I never felt pressure to buy and she explained everything about the payment options and financing. She went over the whole car to explain every detail of its advancements and systems. I felt like I was buying a car "with" my best friend not "from" a car dealer. I would recommend her to anyone thinking about buying a new car. More