Bryan Subaru

My wife was on vacation in New Orleans. She had a problem with a tire that was purchased at our Subaru dealership in Houston. Her service advisor, Jeff Delange, went out of his way to mak She had a problem with a tire that was purchased at our Subaru dealership in Houston. Her service advisor, Jeff Delange, went out of his way to make sure her problem was taken care of. He even arranged to have an Uber car take her to a restaurant to meet other family members who were also on vacation in N.O. I cannot tell you how relieved I was to know that my wife was being treated with such professionalism and compassion. I would highly recommend Bryan Subaru. Thank you so much! More

I was informed through Subaru that I could get a loaner car while they work on my recall. My husband made a call to Bryan Subaru and I even overheard them promising me there would be a loaner car availabl car while they work on my recall. My husband made a call to Bryan Subaru and I even overheard them promising me there would be a loaner car available to me. Now we also try to make an appointment with Subaru in Covington Louisiana, and was also told there would be a loaner car, but the day of the appointment they called and said there was no loaner vehicle. We then decided to make an appointment at Bryan Subaru Who reassured us there would be absolutely no problem for a loaner vehicle. I drove an hour to their location only to be told there was no loaner vehicle. In fact they said they don’t do loaner vehicles, and that they don’t have any in stock. Unfortunately my husband never got the name of the lady that took our call and made the appointment. So it left us very frustrated, but thankfully they were able to get to my car in less than two hours. More

Ordered a Crosstrek in the summer and picked it up a few days ago! It arrived ahead of promised time and paperwork was a breeze. Terry Sclafini at Bryan Subaru was the best! days ago! It arrived ahead of promised time and paperwork was a breeze. Terry Sclafini at Bryan Subaru was the best! More

My 2012 Forester engine light stay on n my cruise light was blinking brought it to Bryan Subaru Service center I was kept informed about my vehicle Mr Jeff Delange was very courteous my Forester is runnin was blinking brought it to Bryan Subaru Service center I was kept informed about my vehicle Mr Jeff Delange was very courteous my Forester is running very smooth I highly recommend Bryan Subaru Service center More

Options listed on sticker were not present in the vehicle. Let the buyer beware, I suppose. vehicle. Let the buyer beware, I suppose. More

As always, informative, courteous and timely. Always offering to work with me and my schedule. I love these guys 👍 Always offering to work with me and my schedule. I love these guys 👍 More

Above and beyond. Repaired a tire and washed the vehicle at no cost while in for routine maintenance. Great team and great organization! Extremely satisfied and hig Repaired a tire and washed the vehicle at no cost while in for routine maintenance. Great team and great organization! Extremely satisfied and highly recommend. Service after the sale is a key indicator of a well run organization. More

The reason for my negative feelings about Bryan Subaru is that they now have a surcharge of 3.5% for using a credit or debit card. Seriously??? I can understand a small business doing that but a BIG auto ser that they now have a surcharge of 3.5% for using a credit or debit card. Seriously??? I can understand a small business doing that but a BIG auto service center? I think it's tacky and unnecessary and I won't be using Bryan Subaru again for service because of it. More

The dealership adds a 3. 5% fee for credit cards, and apparently debit cards, which is nothing more than a money grab. Fees charged to the businesses are not nearly that high, 5% fee for credit cards, and apparently debit cards, which is nothing more than a money grab. Fees charged to the businesses are not nearly that high, so why not simply price your services accordingly? Most people will use debit or credit cards, because they aren’t carrying that kind of cash, and checks are so 20th century. Moreover, after taking my car to other Subaru dealers for years before moving to New Orleans, this is the first time that I’ve ever taken my car in for service and the dealership didn’t bother to wash it. I will likely buy my next Subaru somewhere else based on the service department here. The work appears to be very good, but the nickel and diming left a bad taste. It’s the small details that make one a loyal customer, and they did not deliver. More