Bryan Subaru

Jason, Sir: Per our conversation, your service department failed to re-install the oil filler-cap to the engine oil fill port (hopefully my nomenclature is close enough). Although I had not yet department failed to re-install the oil filler-cap to the engine oil fill port (hopefully my nomenclature is close enough). Although I had not yet discovered it until this morning, if you look in the attached picture you can see the yellow cap sitting towards the front of the vehicle. Following my vehicle's servicing, it was driven by an appraiser. We then ran a few errands before driving back to Berwick, LA. NOT GOOD! I am obtaining an itemized receipt for the motor cleaning and additional required oil. On a separate note, the battery post was corroded and your department recommended some type of cleaning for around 50$. Upon further inspection, the battery was replaced this morning -- it was leaking, and sitting in its own battery acid. In closing, a few years ago I had issues with a VW dealership. I had previously purchased a new VW Jetta TDI, and was getting ready to buy one of their VW "family" vans. I decided to buy a Honda van instead. Why am I bringing this up? The fact that you delicately balanced your comments with me, and used "plausible deniability" on behalf of your service department was off-putting. You then referenced the amount of time you've been working at Bryan Subaru, and then quoted "three times" this type of incident has occurred since you've been employed with them. As a customer with a vehicle we bought new and have diligently maintained with your organization - driving a little over an hour each way to have it serviced/maintenance performed - I can honestly say, I'm not happy with your accusations. You were doubtful a couple of times about your team having made the error, so in essence accusing me of lying, and for some strange reason deciding to sabotage my own vehicle. It just doesn't sit well with me. I just wanted to let you know how if felt after speaking with you today, Sir. I should not have to feel like I am defending myself over an error your staff made. All-in-all, I have had nothing but wonderful interactions with Bryan Subaru, we were planning on returning to purchase a new vehicle this month. (This message was sent directly to the manager in the service department Tuesday June 6 and to date have not received a phone call or email back from anyone.) Subaru is better than this exchange and we will make sure to let people know our experience moving forward if it is not addressed. More

I just bought my second Subaru in 10 years from Bryan and built both of them with the help of Greg Bourgeois in Sales. Greg, like everyone at Bryan, is all help, no pressure, and a total pro. And the Servi built both of them with the help of Greg Bourgeois in Sales. Greg, like everyone at Bryan, is all help, no pressure, and a total pro. And the Service & Parts Dept is first class and staffed with long time employees, among them Jeff and Charlene. Says a lot about a place these days that can keep great people long term. Subaru builds the safest and best vehicles on the road and Bryan is among the finest dealerships in the industry. More

Great place! Very friendly, helpful, courteous and honest. Couldn't ask for a better place (or car...) I've been dealing with Bryan Subaru for over 10 years no Very friendly, helpful, courteous and honest. Couldn't ask for a better place (or car...) I've been dealing with Bryan Subaru for over 10 years now and will continue to do so. More

I had a great experience working with Bryan Subaru. Terry was a huge help in helping me find what I was looking for! Terry was a huge help in helping me find what I was looking for! More

Very friendly, helpful and knowledgeable staff here. I called, they had what I wanted so that's why I chose this dealership. I called, they had what I wanted so that's why I chose this dealership. More

Bryan Subaru has been taking care of me for over four years! Great service, happy customer here. years! Great service, happy customer here. More

Stayed in the price range I wanted and found me something better than i was already looking at. better than i was already looking at. More

Always a positive experience. Brian is knowledgeable and friendly. Love that they provide a ride to and from the service center if it's going to take a while. Always go out of the Brian is knowledgeable and friendly. Love that they provide a ride to and from the service center if it's going to take a while. Always go out of their way to help out. Also the snacks, coffee, and comfy waiting area are a plus! More

Excellent. Courtesy. Honesty. Patient. Clean and comfortable waiting room. Pet friendly. My favorite dealership. Trust worthy. Courtesy. Honesty. Patient. Clean and comfortable waiting room. Pet friendly. My favorite dealership. Trust worthy. More

Great dealership! I’ve bought quite a few vehicles over the years and this was the most pleasant experience I’ve ever had buying a vehicle. From the salesman to the fi I’ve bought quite a few vehicles over the years and this was the most pleasant experience I’ve ever had buying a vehicle. From the salesman to the finance man-very professional and class act dealership. Would do business with them again and highly recommend them to others! More