Bryan Subaru

Fails to meet expectations The last two visits, my 29 point inspection reflect no issues with car. Twice now, the car has broken down while traveling. The service manager Trey i The last two visits, my 29 point inspection reflect no issues with car. Twice now, the car has broken down while traveling. The service manager Trey is awesome, but I really beginning to wonder about the competency of the mechanic, same person both times. More

GENUINELY GREAT PEOPLE 💙 EVERYONE is genuinely sweet and helpful!! From the moment I called in to inquire about test driving my first Subaru (ever), they never once rushed me EVERYONE is genuinely sweet and helpful!! From the moment I called in to inquire about test driving my first Subaru (ever), they never once rushed me away or belittled me. They never once made me feel pressured or manipulated to make a sale. Even after 4 visits, they never once lost patience and maintained the welcoming and friendly attitude! More

Bryan Subaru worst dealership experience of my life Brought car in for a recalled airbag, while in their possession it is broken into and all of my stereo equipment stolen. No locking gate or cameras wh Brought car in for a recalled airbag, while in their possession it is broken into and all of my stereo equipment stolen. No locking gate or cameras where they kept my car. Not only did they steal thousands of dollars of my stereo equipment, but they refused to compensate me even $1.00. Do yourself a favor and never ever go here. Don't get robbed like I did! More

Warranty not honored, overpriced rip off I took my 2002 Montero XLS to you guys in November 2013. I had a broken left side view mirror, needed new brake pads, and the hoses connected to my ra I took my 2002 Montero XLS to you guys in November 2013. I had a broken left side view mirror, needed new brake pads, and the hoses connected to my radiator needed replacing. With these repairs and others including a new battery, my bill came to about 2200 dollars, with 800 dollars for labor. I picked up my car in December. The next day, the mirror you all replaced fell off my car, and I brought it back to be fixed. I did not drive my car again until February, when I was able to renew my insurance policy. When I drove it again, I noticed it made funny noises when turning. When you all replaced my brake pads, you failed to tighten my CV Joints. I brought the car back to solve this issue. The mechanic claimed he test drove the vehicle and heard no noise, but all he did was drive into the garage, making no turns, and not even going 20 MPH. I demanded that he get in the vehicle while I drove it around the block, going 20 MPH. He agreed with me about my CV Joints and fixed it. A month later, my car overheated and broke down. I had an ASE Certified mechanic check my car, and he said the hoses you attached to my radiator had corroded. I bought the vehicle back again and they fixed it. On July 17th 2014, my battery died. I had it jumped by Pop-A-Lock. They tested my alternator as well and said it was normal. The next day, my car did not start. I had my car examined by the same ASE certified mechanic, and he thought my battery was a bad cell. He decided to verify his readings, took the battery out of my vehicle to Auto Zone,and had it tested there, where they also said the battery was a bad cell. I called and asked if I could bring the battery in to be tested and replaced without the vehicle, as I have a 5 yr warranty on the battery. I spoke with Erin. She said I could, but after they tested the battery, they told my mechanic they would not honor my warranty without the car. When I brought my car in, they said my battery was fine and threatened to call the police on my boyfriend. You guys refused to honor my warranty. I feel as if you all saw a young female and took advantage of me when I needed my car serviced. Most of the work you did was completed incorrectly. Your staff is rude. They knew I'm a young student paying with loans and took advantage of me instad of helping me. This is unjust treatment, and I can't even imagine what you all must pull on your other customers as well. More

My 14 year-old beloved Outback was having issues with the AC, clutch, electrical, etc. Erin really worked with me to get in antique parts and having the mechanic try economical ways to get my car a few more AC, clutch, electrical, etc. Erin really worked with me to get in antique parts and having the mechanic try economical ways to get my car a few more thousand miles. I felt like I was working with friends. Erin also kept giving me loaner cars and made sure I got to drive for a week or so the model i was interested in. I loved it so much I bought one and Erin was so helpful directing me to the sales department. Nothing but love to their service department. More