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Bryan Subaru
Metairie , LA
2,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,427 Reviews of Bryan Subaru
April 26, 2018
RECALL SERVICE Work was fast and efficent . Took less time than was told to expect. WOULD NOT LET ME COMPLETE OVERALL RATING & SAY LITTLE MORE. EVERYTHING EXC Work was fast and efficent . Took less time than was told to expect. WOULD NOT LET ME COMPLETE OVERALL RATING & SAY LITTLE MORE. EVERYTHING EXCELLENT More
by KENNETH.MERRICK
Verified CustomerEmployees Worked With
SERVICE ADVISOR ERIN CZAPLINSKI
April 26, 2018
Friendly & Knowledgeable Got a 1 year service on my car and added an accessory all in under 2 hours. Both the service rep and mechanic went above and beyond to make the experi Got a 1 year service on my car and added an accessory all in under 2 hours. Both the service rep and mechanic went above and beyond to make the experience a great one. More
by Evangeline the Forester
Employees Worked With
Remi
April 25, 2018
Good experience, some flaws. The lead service guy, not Remi, was outstanding. I dealt with Remi(?) in service last time and he presented me with a service report that was fraudul The lead service guy, not Remi, was outstanding. I dealt with Remi(?) in service last time and he presented me with a service report that was fraudulent in too many ways to count. It was very clean. At least two cushions on the chairs were in need of repair. TV didn't appear to work. If it did, not one person came over to offer to help me figure out how to turn it on. Men's bathroom was out of toilet paper and needed a good wipe down. No one came by and said hello or asked if I needed anything while I waited. The woman next to me noticed the same thing but said it was still better than the Subaru in Baton Rouge. I expected better. I didn't deal with Greg Bourgeois. It wouldn't let me submit if I didn't put an employee on the checked list. More
by GM68
Employees Worked With
Greg Bourgeois
April 25, 2018
Efficient Whole experience was quick and painless from scheduling on. Really liked on line scheduling - car was taken right back and delivered faster than promi Whole experience was quick and painless from scheduling on. Really liked on line scheduling - car was taken right back and delivered faster than promised. There was no Manspeak and I was sent on my way without any wasted time. More
by ALLIGATOR0121
Employees Worked With
Remi
April 25, 2018
Great Service Everyone is very nice and the service members and techs take care of you here. They take care of the car and are good about keeping up to date on wha Everyone is very nice and the service members and techs take care of you here. They take care of the car and are good about keeping up to date on what’s going on. More
by JNSWELLMAN
Employees Worked With
Trey
April 23, 2018
Incredible service Everyone was so courteous and accommodating. Trey answered every question and concern I had. It was a pleasure to do business there. Waiting area was Everyone was so courteous and accommodating. Trey answered every question and concern I had. It was a pleasure to do business there. Waiting area was great. More
by NBOLTONBECK
Employees Worked With
Trey
April 23, 2018
Spent a lot of money, job not complete My car was not starting so I got it towed on a Monday night. I made an appointment at 8:45am in the morning. I am a teacher so I was waiting all day f My car was not starting so I got it towed on a Monday night. I made an appointment at 8:45am in the morning. I am a teacher so I was waiting all day for the call about what was wrong. I never received one. So I called at the end of the school day. Remy, who was providing the service told me he forgot about my car because the tow truck parked in a weird place. It was frustrating that I would have to pay for another day of Ubers to get to work, but it was a mistake and fine. Then the next day he called to let me know what was wrong. And a list of other things I might want to fix. I let him know that I would like everything fixed and that I would also like the hood checked out (doesn't close all the way) and my oil changed he said ok. Then following day (day 3 no car) Remy let me know the car was done and I told him what time I was arriving. He said it would be done. I got there and the car wasn't done, which I understand, but again more time. He handed me the bill, we went over it. There was no oil change. He told me he forgot to tell the mechanic. Again, pretty frustrated, but I understood. I got into my car and drove off. When I got home I realized the hood wasn't fixed! I called him again and he said 'he didn't remember that part'. I told him word for word the convo we had. He said oh yes I remember. He apologized. At this point, I became very frustrated and let him know how I felt. Honestly, I was pretty angry which I don't like to be. It wasn't until I yelled that then Remy offered a free oil change the next time I came in. It is upsetting to me that I had to yell to get a real apology. My car was completely forgotten and the two things I asked to fix were not. I now have to take another day to get the hood and oil changed. I am pleased he has offered a free oil change, but a little upset it took yelling to get any kind of response. I love my subaru. My sister has one. I tell everyone how great it is. I am just a little upset at this situation. More
by DOBREZCJ
Employees Worked With
Remy
April 23, 2018
Great customer service I spoke with Erin over the phone and she was as pleasant in person when I came to the dealership and help me with the recall on my suv. Thanks Erin ! I spoke with Erin over the phone and she was as pleasant in person when I came to the dealership and help me with the recall on my suv. Thanks Erin ! More
by MARTINEX004
Employees Worked With
Erin assistant service manager
April 20, 2018
Unexpected visit I made a stop on my way to the French Quarter Festival and came out to a car that would not start. I called roadside assistance and got a jump within I made a stop on my way to the French Quarter Festival and came out to a car that would not start. I called roadside assistance and got a jump within about 20 minutes. I drove to the dealership to get the car checked since I didn't want to get stranded in festival territory. They checked out my car and got me back on my way after about an hour or so! I was very appreciative and got to enjoy my afternoon in spite of my plans being unexpectedly altered. Thanks! More
by JANPRETUS
Employees Worked With
Carden "Sonny" West
April 19, 2018
Recalled situation on braking system. my 2015 Mitsubishi had been recalled for problems with the braking system and was very pleased with the work that was done well done..well done my 2015 Mitsubishi had been recalled for problems with the braking system and was very pleased with the work that was done well done..well done . More
by ELIZABETHDANNEL
Employees Worked With
AL chen, ERin CZaplinski.
