Bryan Subaru

My Son's 1st Major Purchase Price went up from $22995 to $29000. Was given the specs with one price and then they said the price was wrong. Was unwilling to meet in the middle. Price went up from $22995 to $29000. Was given the specs with one price and then they said the price was wrong. Was unwilling to meet in the middle. Son really wanted the car by this time. More

Very friendly and professional Communicated timely, give accurate information, was willing to give extra time to make the transaction smoother when I arrived. Not high pressure Communicated timely, give accurate information, was willing to give extra time to make the transaction smoother when I arrived. Not high pressure but showed determination to help me get what I was looking for. More

Refreshingly Great Service at Bryan Collision Center Service at the collision center was excellent. I had a tree branch fall on the hood of my 6 month old Forester - which was very stressful - though I Service at the collision center was excellent. I had a tree branch fall on the hood of my 6 month old Forester - which was very stressful - though I did not have to stress at all after bringing it to the Bryan Collision Center. Lisha dealt with the insurance company for me. She made multiple calls to ensure that I had a loaner car while mine was being worked on. The service was performed in a timely manner and with high quality. Lisha even entertained my son while I exchanged vehicles - which he still talks about it. All service industries should model their care after this collision center. Great work. Thanks! More

Maintenance Routine and recommended services for long road trips planned. Staff also coordinated windshield replacement on site and services were on time easily s Routine and recommended services for long road trips planned. Staff also coordinated windshield replacement on site and services were on time easily scheduled. No complaints More

Great Experience Nice people. Explained in detail in the beginning about the service and expected wait time. Nice waiting area and snack area with water, juice and cof Nice people. Explained in detail in the beginning about the service and expected wait time. Nice waiting area and snack area with water, juice and coffee/tea and chips. Nice play area corner for small kids. Got all work done before expected time. This was my first maintenance service and for sure will not be my last More

First Bad Experience after Buying and Servicing 5 Subarus First really bad experience with Subaru service. And this is our 5th Subaru purchased from Greg. Great cars. Anyway, the weekend mechanic did not ti First really bad experience with Subaru service. And this is our 5th Subaru purchased from Greg. Great cars. Anyway, the weekend mechanic did not tighten all of the bolts after a belt change, causing the car to be immobilized on a busy street less than a mile from the dealership. Simple human error. We all make mistakes; I get that. Dealer and service advisor appropriately acknowledged this was their fault, and are addressing it, and Erin was kind enough to ask after my daughter after the trauma of her being stranded on Airline Highway with cars all honking their horns at her. But paying $500 (full price) to change belts and then have days of hassle afterwards with no adjustment offered for admittedly faulty workmanship and inconvenience seems customer unfriendly and somewhat arrogant to me, especially since we have all of our Subarus dealer serviced. That's disappointing, but it is the first time I've been disappointed with Subaru in a decade, so I don't want to be unreasonable about it. I'm a huge Subaru fan, but I will probably avoid Saturday service in the future. More

Minor Maintenance Visit Overall, pleasant experience as I've come to expect. The service was quick and they explained things clearly to me, separating out why something is ne Overall, pleasant experience as I've come to expect. The service was quick and they explained things clearly to me, separating out why something is necessary and why some things could stand to wait a little longer. The one minor gripe is that I mentioned at the beginning I had a coupon for 10% off and then we forgot to include it during checkout. Immediately after I asked if we could do something about it (would've saved me $50) and it was probably not worth the hassle to refund and then re-charge the service. He told me the coupon is good forever (which is good to know) but I also know that I'll get multiple other coupons before my next service. ¯\_(?)_/¯ More

Engine replacement 49,000 miles. Strange rattle in my WRX engine. Turns out that I needed a short block replacement. I was still within warranty, thankfully. I still mad 49,000 miles. Strange rattle in my WRX engine. Turns out that I needed a short block replacement. I was still within warranty, thankfully. I still made the decision to replace my clutch while the engine was removed. Set me up with a loaner car that was super helpful during the holidays. I was without my car from before Christmas to New Year’s Eve. More

Great customer service The customer service lady was waiting for me as I drove up and addressed me by name. The waiting area was comfortable, and service was done in a timel The customer service lady was waiting for me as I drove up and addressed me by name. The waiting area was comfortable, and service was done in a timely manner. More

Fantastic Experience! Josh and his staff went above and beyond to help make my sales experience truly exceptiinal! Everyone was helpful and friendly throughout the entire s Josh and his staff went above and beyond to help make my sales experience truly exceptiinal! Everyone was helpful and friendly throughout the entire sales process. I would definitely recommend Bryan Subaru. More