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Bryan Subaru
Metairie , LA
2,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,427 Reviews of Bryan Subaru
October 09, 2019
Waiting for refund. Took cash to hold a vehicle for me. Found out, on my own, the vehicle was used as a rental. Purchased vehicle from another dealer and my cash has no Took cash to hold a vehicle for me. Found out, on my own, the vehicle was used as a rental. Purchased vehicle from another dealer and my cash has not yet been refunded. More
by mmt3369
Employees Worked With
Terry Scalfini
October 08, 2019
excellent On time, well received, all maintenance explained with detail. Was told to come back for a car wash as on Saturdays was not available. I appreciate t On time, well received, all maintenance explained with detail. Was told to come back for a car wash as on Saturdays was not available. I appreciate the attention and courtesy of all involved. More
by HWHITBECK0
Verified CustomerEmployees Worked With
Richard at service reception., Greg Bourgeois
October 08, 2019
Acknowledgement would be nice I arrived 5 min early for my scheduled 12,000 mile maintenance and stood for over 8 minutes trying to make eye contact with someone to acknowledge my I arrived 5 min early for my scheduled 12,000 mile maintenance and stood for over 8 minutes trying to make eye contact with someone to acknowledge my presence. Not a huge deal but highly annoying when a, “be right with you” or “how can we help you?” could have been offered by any one of the employees nearby and helping other customers. More
by ***
Employees Worked With
Do not recall name
October 08, 2019
Inept. Has really gone downhill. I used to have good experiences with this dealer. It's the only Subaru dealer in my immediate area, and though it's on the edge of town, I was willing I used to have good experiences with this dealer. It's the only Subaru dealer in my immediate area, and though it's on the edge of town, I was willing to pay for the ease and convenience of using the dealer to service my car. But, this last time customer service was very poor. I don't often leave bad reviews, but I'm not going back after this time. Exhibit A: I needed a loaner vehicle and they were comically unable to coordinate this request. My situation was more than just routine maintenance, it was a troubleshooting request that was somewhat time-sensitive. After a few days of waiting for a loaner to become available (completely understandable), I was told that I should be next. In the days that followed, I was promised multiple times by multiple people a callback by ~3pm to let me know if they had a loaner to come back in or not. I never actually received a callback, leaving me to continually have to call again the next morning. A week+ of this went by. It's hard to believe that no loaners came in or out during a weeks' time. Finally I was told they would have one for me on a Monday. That day when I called to confirm, the main front desk person I had been coordinating with told me they had to give that one away to someone who had an emergency. Not a huge deal, but my issue was also somewhat an emergency. I subsequently received an automatic email stating that I had missed my appointment and should reschedule online. I called just to be sure and was told on the phone that that wasn't necessary, that I was still on the list and was definitely next. Another 3 days went by and I called back to be told that they had "given away" the next loaner that she had "asked" them to hold for me via a "post-it-note" on the desk. I'm sure she was doing the best with what she was given to work with, but the whole thing just seems so inept and disorganized. At no point was I communicated properly with or ~voluntarily~ told that I was next on the priority list (because I don't think there actually is one), or that I would get a call when a loaner was available. The message was simply, "sorry, just keep trying" as though it was my job to make it happen. Two weeks of this charade went by before I got a confirmed appointment. They don't have a proper system (post-it notes???) in place for coordinating between service advisors, and they also don't have enough loaner vehicles for a dealership that is 1) way out-of-the-way on the edge of town and 2) in the suburbs where people can't simply go without a car. Exhibit B: I finally scheduled an appointment for 5:30 to drop-off and was assured they were holding a loaner for me. (They actually supposedly held this loaner for two days, but the center console was dirty and the fuel tank was half a tank less than the level reported on the form, so I doubt that.) They close at 6 but it was put into the system at 4pm for some reason. I confirmed the day-of that they had the loaner I needed and reminded that I was not supposed get there until 5:30. I was assured this was anticipated and completely fine and that the service advisor had been notified. I arrived at 5:31 and the service adviser immediately made a comment that he was wondering if I was "coming or not", that they told him I was "running late" and that he had dinner and movie plans after work he didn't want to miss. Despite him being otherwise friendly, this comment was unprofessional and came across as passive-aggressive. I told him I had in fact made the appointment for 5:30 and I knew I was going to make it on time. I just don't see the point in paying dealer service prices and driving way out to the edge of the suburbs of my town for such poor service. After this experience I'm starting to think I'd be better off taking my car to a local mechanic closer to my house. Even if I have to Uber for a day I'd be saving money and time. I am unlikely to ever go back to this dealer again. More
by Scoobaru
Employees Worked With
Richard, Charlette
October 07, 2019
Always excellent service. Everyone at Bryan Subaru service is very friendly and helpful. The service is always of the highest quality. The only place I will take my BRZ. Everyone at Bryan Subaru service is very friendly and helpful. The service is always of the highest quality. The only place I will take my BRZ. More
by CMAYER
Employees Worked With
Brian Guzzardi
October 05, 2019
Awesome personel service Brian Guzzardi was wonderful. Knowledgeable, friendly, accommodating to my needs. I was in for a oil change and had other small issues that Brian too Brian Guzzardi was wonderful. Knowledgeable, friendly, accommodating to my needs. I was in for a oil change and had other small issues that Brian took care of with no problem. He also recommended service that would take care of my car in the future. Professional, courteous and trusting, and knowledgeable. Why go anywhere else. Thank you for having such great employees. More
by pkmelvin
Employees Worked With
Brian Guzzardi
October 04, 2019
Excellent service ALWAYS ! Never been to a dealership like this one. Everyone is ALWAYS courteous, professional and friendly. Wouldn't go anywhere else. Brian was a pleasure t Never been to a dealership like this one. Everyone is ALWAYS courteous, professional and friendly. Wouldn't go anywhere else. Brian was a pleasure to work with. More
by KARENCURE14
Employees Worked With
Brian Guzzardi
October 04, 2019
Great service Orren was great. I am already recommending Subaru and Orren to people. Couldn't have been a better experience. Love the Crosstrek too, it's great. Orren was great. I am already recommending Subaru and Orren to people. Couldn't have been a better experience. Love the Crosstrek too, it's great. More
by RYAN
Employees Worked With
Orren Lewis, Andy Daigle
October 03, 2019
Great pre-owned 2019 car buying experience! Bought a slightly driven pre-owned Forester touring model used as a rental by the dealer. The car is my first Subaru, and so far I love it. Customer s Bought a slightly driven pre-owned Forester touring model used as a rental by the dealer. The car is my first Subaru, and so far I love it. Customer service was great; cosmetic scratches and a small dimple were fixed and car was detailed by the dealer after purchase. Very friendly service for a beautiful car. Selected if for color, fuel efficiency, Consumer Report rating, and ground clearance since my last car was lost in a flood. Highly recommend! More
by Happy buyer
Employees Worked With
Fred ?, John Worthington
October 03, 2019
Need more communication I have tried several times to take my 2017 Outback here for service and I've been disappointed more than pleased. The service agent was excellent but I have tried several times to take my 2017 Outback here for service and I've been disappointed more than pleased. The service agent was excellent but I'm never really sure the service has been done. Once I took it in for service only to discover upon arriving home that my tires were not rotated as they should have been. Upon speaking to the representative I was told they couldn't rotate due to have a different named tire on one of the wheels. If only this had been communicated to me when I arrived I would have understood. I had had a tire failure and needed a tire to get to the dealership as I live over an hour and half away from dealer. Yesterday, I would have liked an inspection form attached to the receipt so I can see what wear and tear is on the vehicle. I was given a list of things needed to be done and recommended service requirements on next visit. I have given this dealership enough of my business without good success. More
by HKAPUSINSKI
Employees Worked With
Don't remember the name of the service rep
