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Bryan Subaru

Metairie , LA

4.8
2,433 Reviews
Call Dealership (504) 466-6000
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8305 Airline Dr

Metairie , LA

70003

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2,433 Reviews of Bryan Subaru

November 22, 2021

Service advisor refuses to address intermittent malfunction of LED display. Get a different run-around every time I bring the car in. Subaru USA customer service hasn't returned my call in 6 hours. More

by DIDONPARTCE
Recommend Dealer
No
Employees Worked With
Richard Elvey
Report | Print
Dec 30, 2021 -

Bryan Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (504) 466-6000 and we will do our best to make this better. Take care!

November 19, 2021

Bryan Subaru service is always thorough with inspection and work performed.as well as communication of what needs to be done. More

by PAMELAWILCOX000
Recommend Dealer
Yes
Employees Worked With
Brian Guzzardi
Report | Print
Nov 22, 2021 -

Bryan Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2021

The salesman I dealt with was excellent. In this peculiar car market, he managed to make this a pleasant experience. More

by wytch13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bubacz
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Nov 22, 2021 -

Bryan Subaru responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2021

They have updated their service center to the building next door, it's a nice setting. More

by BORJ689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Delange
Report | Print
Nov 18, 2021 -

Bryan Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 17, 2021

Greg is always very friendly and makes the car buying process quick and painless! We’ll be back. More

by MARISSATIMBER78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Bourgeois, John Worthington
Report | Print
Nov 18, 2021 -

Bryan Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bryan Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 16, 2021

Clear explanation of work needed. prompt turn around relative to current labor shortages. Friendly greetings and interactions. More

by P P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Guzzardi, Jason Gullo, Charlette Wilright
Report | Print
Nov 18, 2021 -

Bryan Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2021

Unfortunately purchased my OBW from Bryan. Poor customer service, and completely left feeling ripped off. More

by JM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Bourgeois
Report | Print
Dec 30, 2021 -

Bryan Subaru responded

Hi, we truly appreciate your honest feedback. If you would like to discuss your experience in more detail, please give us a call at (504) 466-6000 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. Take care!

November 12, 2021

Came in on an emergency service for my blown out tire and bent rim. Richard and Jason made it happen. The technician did an amazing fast job on it. Thank you for excellent and steadfast service. More

by PAULPEREZDISASTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Elvey, Jason Gullo
Report | Print
Nov 16, 2021 -

Bryan Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

November 11, 2021

Great service, nice staff, delivered when promised. I’ll be back for other services and Oli changes More

by DIANESUMMERS5280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Elvey
Report | Print
Nov 12, 2021 -

Bryan Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 10, 2021

Service once received was great. Had to insist on an appointment multiple times. Only given an appointment when told I will take my business elsewhere. Almost lost my business and will definitely loose More

by GORMANKAT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Elvey
Report | Print
Nov 12, 2021 -

Bryan Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out at (504) 466-6000 and we will do our best to make this better. We hope to hear from you soon.

Nov 20, 2021 -

GORMANKAT responded

Yet again. Called because engine light is in and curse light blinking. Told someone could look at in 7day not sooner. Can’t even run a quick diagnostic before 7 days to tell me if it’s safe to drive. I was told “as long as you can drive it , it should be okay” I sure Subaru is not going to cover any damage that may be done by delayed service. Service Dept use to be great. Now it is terrible. Love my car but hate my service soooo much I’m considering purchasing another vehicle through another company with better customer service.

Nov 20, 2021 -

GORMANKAT responded

I’m at zero star now!

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