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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
228 Reviews
Call Service Center (979) 776-0404

228 Reviews of Bryan College Station Toyota - Service Center

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October 10, 2024

I don't trust these people. They are calling for unnecessary maintenance. They need to explain clearly what they are doing. They do an oil change every 5000 miles for a new Rav4 More

by mtvrao
Recommend Dealer
No
Employees Worked With
Tanner Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

We genuinely apologize for the miscommunication you’ve experienced with our maintenance recommendations. Your trust is important to us, and it’s concerning to hear that you feel unclear about the services we provide. It’s our goal to ensure our customers feel confident in our care for their vehicles, and I’m sorry that we fell short in your case. We kindly ask that you please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. They are dedicated to addressing concerns like yours and will work to ensure you feel confident moving forward. Thank you for sharing your thoughts with us, and we hope to have the opportunity to resolve this together.

October 10, 2024

Everyone was great---from the crew checking me in, to the window washers, to Tony! All nice and courteous. More

by ROBALSPAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

Hearing that everyone on our team—from check-in to the window washers—made a positive impression on you truly warms our hearts! We’re thrilled that Tony and the entire crew provided you with such courteous service. Thank you for sharing your experience, and we can’t wait to welcome you back for your next visit!

October 10, 2024

Quick and easy to schedule and get appointment. Was on time and vehicle was ready early More

by Paolino.buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that your scheduling experience was quick and easy! We’re glad to know that your vehicle was not only ready on time but also finished early. Our team works hard to provide efficient service, and your feedback confirms that we’re on the right track. Thank you for sharing your experience, and we look forward to seeing you again soon!

October 10, 2024

Ron, service manager, always treats me well. My car was in for routing service and I was informed that service might take as long as one and a half hours as they were running a little behind. T More

by TAMUAVIATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear that you had such a positive experience with our service department! We always aim to keep our customers informed, and we are thrilled that we finished your routine service quicker than you expected. Thank you for sharing your positive experience! We appreciate your trust in us and look forward to serving you again soon!

October 10, 2024

There are amazing, provided great services, professional, enthusiastic, fast service , polite , fast booking the appointments, More

by MVM979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Bryan College Station Toyota responded

Your kind words mean so much to us! We’re delighted that you found our team amazing and that we provided you with professional and enthusiastic service. Speed and efficiency are priorities for us, and it’s wonderful to know you had such a positive experience with booking appointments and the services we provided. Thank you for taking the time to share your feedback! We look forward to seeing you again soon!

October 09, 2024

Justin has always been very helpful to wesley Toyota is lucky to have him good service More

by jpsallyred5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Bryan College Station Toyota responded

It's wonderful to hear that Justin has consistently been helpful to Wesley! We’re proud to have team members like him who truly make a difference in our customers' experiences. Thank you for recognizing his efforts and for your kind words about our service. We're lucky to have both Justin and valued customers like you!

October 09, 2024

Everyone is so attentive and helpful. They work on your schedule not theirs. Thank you More

by senterline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Bryan College Station Toyota responded

We truly appreciate your kind words! It’s great to hear that our team’s attentiveness and flexibility made your experience a positive one. Thank you for choosing us, and we look forward to serving you again!

October 09, 2024

Always friendly and helpful personnel. Kept me up to date and explained services. I will be back. More

by BJKARSTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Bryan College Station Toyota responded

We’re so glad to hear that our team provided you with friendly and helpful service, keeping you informed along the way! It’s always our goal to make sure you feel confident in the services provided. We look forward to welcoming you back next time!

October 08, 2024

Always a pleasure bringing in my 2022 Rav 4 fir service. Excellent people and smiling faces. Thanks More

by vcoumbe
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Bryan College Station Toyota responded

We're so happy to hear that you enjoy bringing in your 2022 RAV4 for service! It's wonderful to know our team and their smiling faces make each visit a pleasant one. Thank you for trusting us with your vehicle, and we look forward to continuing to provide excellent service for you!

October 07, 2024

Excellent service department. Justin made sure to keep me informed. This was a mobile technician repair for a new battery. Technician was very prompt. More

by TREVA.ROBERTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Bryan College Station Toyota responded

We're glad to hear that you had an excellent experience with our service department! It’s great to know that Justin kept you informed throughout the process and that the mobile technician was prompt with your battery repair. If you ever need anything else, we’re always here to help!

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