Brubaker Chrysler Jeep

Good Used Car Exactly As Described Bought a used 2013 car sight-unseen, and it was exactly as they described it to me over the phone. Very straightforward and open on the car's conditi Bought a used 2013 car sight-unseen, and it was exactly as they described it to me over the phone. Very straightforward and open on the car's condition (high miles). Good price. Rode the Amtrak train into town, hopped in the car and drove in back. More

Services Department I had my car in for repairs today. I was very please the way things were work out. I would rate my experance a 5 star. I had my car in for repairs today. I was very please the way things were work out. I would rate my experance a 5 star. More

Always Had a Great Experience I purchased a new Jeep here, Jeremy was very helpful in getting the exact Jeep I wanted with the options I wanted. Kept me up to date on the build p I purchased a new Jeep here, Jeremy was very helpful in getting the exact Jeep I wanted with the options I wanted. Kept me up to date on the build process and made sure I was completely satisfied with the vehicle. Recently my dad purchased a used Jeep from here and also received the highest level of customer service. I would recommend Brubaker Chrysler Jeep to anyone looking for a new Jeep! More

Sign on the X I am having a small issue with my car insurance currently only due to the fact that myself and my mother are co-buy and co-buyer ( I have to insure he I am having a small issue with my car insurance currently only due to the fact that myself and my mother are co-buy and co-buyer ( I have to insure her now no biggie just raises the prices- but when you go in looking to be buyer/co-signer and you find out its co-buyer/co-buyer because of your insurance your first thing to do is call the dealer. Well, I was just told today on the phone with Jeremy if my mother would have said I just want to be a co-signer he would have made it happen. Funny thing is my mother never talked to Jeremy she only spoke with Johnathan . Second, I called Citadel multiple times trying to get this figured out, come to find out Citadel only does Co-buyer/co-buyer loans ( which must of slipped there mind when they got the approval from that bank) Every time I called back and spoke with Jeremy in so many words called my mother a liar. Just talking in circles and yelling over me. Telling me if I call Citadel back its now just he said she said - Mine as well have said " I have your money and you drover off the lot I don't care about you anymore".. Pretty much become a used car dealer before you go talk to them because you need to know the lingo to get anywhere. More

Stay Clear from Brubaker- no Integrity by Sales or Owner After finalizing the deal, which was to include the soft top in addition to the hard top that was on the jeep, the dealership and salesman did not hon After finalizing the deal, which was to include the soft top in addition to the hard top that was on the jeep, the dealership and salesman did not honor what was agreed upon. They had the bag in the back of jeep for the hard top pieces and said that it was the soft top, so I had already driven off. Opened an investigation with the State authorities for Commerce, and they did nothing, not even a fine, even with the numerous email communications showing that the salesman had agreed it was part of the deal.. Salesman even admitted it to the State investigator. Most disappointing experience ever in buying a car. Save yourself the aggravation and buy from a dealership that honors what it promises! More

Cheats!! Put you in danger Helped my son buy a car here. - $5400 2 days in - car shuts off while he was driving - entering a busy road 1 week in - car was leaking oil Found o Helped my son buy a car here. - $5400 2 days in - car shuts off while he was driving - entering a busy road 1 week in - car was leaking oil Found out from our mechanic its a cracked head gasket. - Brubaker told us tough luck - pay $3000 more & we will try to fix 3 weeks in - car - windshield wipers break (they replaced the windshield b4 we bought it bc of a big crack in it) - wanted to say it was our fault but ... After 3 - yes 3 - service appts & 2 incidents of wipers stopping & not working - we think they MAY be fixed 3months in - Now we find the trunk leaks We have had horrible customer service This dealership has put us in harms way! I have contacted state attorney general & hope others will do the same - the more complaints the better result for everyone More

On 4/26/14, we drove from West Chester, PA to test drive (and possible purchase) a 1999 Jeep Wrangler. We had been in contact with the salesman on and off though the day to be sure the vehicle was still av (and possible purchase) a 1999 Jeep Wrangler. We had been in contact with the salesman on and off though the day to be sure the vehicle was still available. We arrived at the dealer at 8PM and Mike (our salesman) had the Jeep ready for the test drive. My son drove the vehicle with Mike while I waited in the showroom. About 5 minutes after they left for the test drive, another customer had come in to talk to another salesman (he had been in earlier in the day to see the Jeep). He came back for his son to test drive the Jeep. Because of where I was sitting in the showroom, I heard most of their conversion. They were discussing possible financing when the salesman pointed in my direction and indicated that I was a prospective buyer (and basically told his customer to speak softer in order for me not to hear what he was going to say next). He told the gentleman that if he wanted the Jeep, he would need to put a deposit down right away. When my son and Mike came back from the test drive, they pulled the Jeep into one of the bays so we could see the Jeep in the light. As we were inspecting the vehicle, the son of the other customer followed us into the bay to also inspect the Jeep. I felt like we were at the auto auction!!! After we completed the inspection, we started to discuss price and decided that we would purchase the Jeep. I went out to my truck to get the insurance document and checkbook (we were paying cash). When I came back into the showroom, the sales manger was standing with my son and Mike, telling them that they received a deposit from the other buyer (while we had the keys and were negotiating the sale!!). I will say that our salesman (Mike Mumma) was very good. I will not go back to Brubaker Motors though. More

Jay did so much for us and also a great job explaining everything that was done to our Jeep. He called then to make sure things were running good ( I think it was Jay) and also gave some advise on other t everything that was done to our Jeep. He called then to make sure things were running good ( I think it was Jay) and also gave some advise on other things we were questioning. He was so friendly and kind. He has a wonderful personality for serving customers. More

WARNING!!!!!!!!!!!!! Stay away from these guys. Horrible customer service and overall rude disposition. I informed them I was driving over two hours to go look at the red Camaro they had on their website an customer service and overall rude disposition. I informed them I was driving over two hours to go look at the red Camaro they had on their website and to please let me know of any major issues to save the travel expense. They stated that there was a small dent in one of the quarter panels. I asked for a picture, they provided, in which I could not see anything. They later said it was so small that they shouldn't have even mentioned it. I take the time and expense to drive there from New Jersey to find that it was the size of a softball, along with horrible touch up paint that made it even look worse. I offered $300 less than the agreed upon price to fix the dent that Jeremy, manager by name only, said "Nope! No way! You're over an hour late and we waited for you". For the record, I was 10 minutes late and 50 minutes had lapsed for me to inspect the vehicle and test drive it. Do you really want to buy a vehicle from these people if the customer service is this bad BEFORE you buy it? Heed the warning! Purchase from them at your own peril! More

Very poor service department. Everyte I picked up my jeep it ran worse. It ran fine when I took it. This is my 2nd poor experience with the same dealer. They won't be screwing me anymore!!!! Ill find a small it ran worse. It ran fine when I took it. This is my 2nd poor experience with the same dealer. They won't be screwing me anymore!!!! Ill find a small local mechanic who is honest and not out to xxxx me!!! More