Brubaker Chrysler Jeep

Excellent & Friendly Service Great, personable service. Quick financing turn around. Highly , professional. I love my ' new- to-me' vehicle!!!!! Highly recommend!!! Bruce & Jo Great, personable service. Quick financing turn around. Highly , professional. I love my ' new- to-me' vehicle!!!!! Highly recommend!!! Bruce & Jonathan we're awesome. Check them out if you're in the market for a new or used vehicle. More

Courteous service We brought our car in when it was overheating not realizing the extent of the damage caused by a simple hit and run in a parking lot. As it turned out We brought our car in when it was overheating not realizing the extent of the damage caused by a simple hit and run in a parking lot. As it turned out our car had to be moved to an insurance pro dealer to honor our insurance. The service department at Brubaker could not have been more helpful to us. I am sorry we did not remain under their care but it was out of our hands. Our thanks for all your assistance and courtesy. More

Easy buying experience Bought a new 2019 Chrysler Pacifica van. The purchase was hassle free and super easy. The process from start to finish was seamless. Couldn’t ask fo Bought a new 2019 Chrysler Pacifica van. The purchase was hassle free and super easy. The process from start to finish was seamless. Couldn’t ask for a better experience. More

It was supposed to be an oil and filter change The mechanic neglected to close the oil cap and I drove away with oil leaking out of my car I had to have the car towed the Personnel at the dealershi The mechanic neglected to close the oil cap and I drove away with oil leaking out of my car I had to have the car towed the Personnel at the dealership or rude unreasonable mean they did not reimburse me for anything and deny that they did anything wrong even though I had pictures I will never ever come there again More

Out of state Jonathan did a good job with description of the Jeep. So that I didn’t waste my time. Coming all the way there. 4 hr away. And paperwork was done and Jonathan did a good job with description of the Jeep. So that I didn’t waste my time. Coming all the way there. 4 hr away. And paperwork was done and ready for me. overall very satisfied and will be letting others know. Only thing wish they cleaned the Jeep. I know it was used but I was spending cash money.thats the only thing. Thanks for the great price and quick service. More

2016 Jeep Cherokee Purchase at Brubaker's Joe Cerratti was wonderful to work with. Everything spot on with the vehicle when we spoke over the phone. Some dealers inflate or don't share that a Joe Cerratti was wonderful to work with. Everything spot on with the vehicle when we spoke over the phone. Some dealers inflate or don't share that a car has been sold before you come. I was travelling 2 hours and when we got to Brubaker's the car was sitting out ready to be inspected and driven. No hidden costs, Jeremy, the manager, was easy to work with in finalizing the cost and was very fair. My daughter is thrilled with her 2016 Jeep Cherokee!! I would definitely recommend Brubaker's. Great experience! More

Engine alert light Very helpful. Got me in right away. Diagnosed problem quickly and accurately. Repair was done immediately. Service guy even showed me the faulty part Very helpful. Got me in right away. Diagnosed problem quickly and accurately. Repair was done immediately. Service guy even showed me the faulty part so I would better understand. More

The best car buying experience yet! From start to finish everything was quick and easy. There were no hassles and no runaround. They listened to me and weren't pushy at all. Jonathan From start to finish everything was quick and easy. There were no hassles and no runaround. They listened to me and weren't pushy at all. Jonathan found me exactly what I wanted and got everything ready for me to pick it up. Not only is Brubaker the best dealership I've dealt with, but the Jeep itself is the sweetest ride yet! More

Was hoping for a positive first-time experience I took my 2017 Jeep Compass to this dealership this morning for its first scheduled oil change and inspection.  I bought it from a different dealershi I took my 2017 Jeep Compass to this dealership this morning for its first scheduled oil change and inspection.  I bought it from a different dealership a little further away, less than a year ago.  I thought it would be quicker to go to Brubaker for routine service and inspections.  When I handed over my insurance and registration cards, I told the guy behind the counter (Kevin Smith shows as the Advisor on the invoice) that I have a  service plan that includes some oil changes.  I asked if he could see the service plan information on the computer system since I didn't buy the car there and he said if I have one, they'll see it.  He asked if I wanted the tires rotated and I asked him if they would need rotated yet, that the car only has 2,000 miles on it.  He didn't answer.  I waited 2 hours in the waiting room, which seemed long for a pre-scheduled inspection and oil change on a new car.  When I was handed the $178 invoice, I saw that I was charged full price for emission testing.  I asked if it was normal for them to do a full emission test on a car with 2,000 miles on it and he said no, but they did one and he said he could "knock like $5 off". Then I noticed that I was charged for the oil change so I asked him about that as well and he said there was no record of me having a service plan in the system and said maybe that was something I had to go to the purchasing dealership for.  That didn't sound right.   When I got home, I called the dealership that I bought the car from and asked about my service plan.  They confirmed that I have a Mopar Premier plan that includes 4 oil changes and that any Chrysler/Jeep dealership would be able to see it in their system.    I guess it is also normal for the tires to be rotated after 2,000 miles because there was a $25 tire rotation charge too.  That was my first and last time at Brubaker Chrysler Jeep, a very disappointing and expensive experience.  I'm just glad I found out how they operate now rather than later if a repair would be needed on the car. More