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Brubaker Chrysler Jeep

Lancaster, PA

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603 Reviews

1020 Lititz Ave

Lancaster, PA

17602

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603 Reviews of Brubaker Chrysler Jeep

April 26, 2021

Do NOT go here to buy a car! Worst costumer service I’ve ever experienced...I bought my first jeep and was so excited to pick it up after getting it detailed to find dried bird xxxx, black smudges and less More

by KRTHOMPSON1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Aument
April 25, 2021

Excellent Service...However I wish you would put my head lights back on auto setting. I don’t drive often in the dark and found myself driving twice after 2 different service appointments without lights. More

by ceirwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Graver
Apr 25, 2021 -

Brubaker Chrysler Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Service Team at Brubaker Chrysler Jeep

April 24, 2021

It seemed the last repair worked initially, but i was told to drive it for a while and im still having what seems like transmission issues More

by Mirwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg stoll
Apr 25, 2021 -

Brubaker Chrysler Jeep responded

Hi, Thank you for taking the time to submit a review. We take pride in our quality of work and good customer service, therefore, regret that you are still having transmission issues. Please feel free to reach out to us directly so that we can address your concerns. The Service Team at Brubaker Chrysler Jeep

April 24, 2021

Great service and expertise. Friendly and informative. All of my issues were resolved and the staff was quick to offer future help if issues were to come up again. More

by johnpauldecker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Graver
Apr 25, 2021 -

Brubaker Chrysler Jeep responded

Thank you, John, for sharing your thoughts about your experience with Brubaker Chrysler Jeep. We appreciate your business and hope to see you again soon! The Service Team at Brubaker Chrysler Jeep

April 24, 2021

Very professional. Excellent customer service. We were towed in without an appointment and was serviced by the end of the day. If located closer to my home, I would use regularly. More

by hsgj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve & Lisa, Jim Graver
Apr 25, 2021 -

Brubaker Chrysler Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. The Service Team at Brubaker Chrysler Jeep

April 22, 2021

Prompt service! However, being a school nurse and having to be at school by 7:30 am, it would have so helpful to have been offered a loner car to take myself to school, rather then inconvenience someone to More

by sls2960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Graver
Apr 23, 2021 -

Brubaker Chrysler Jeep responded

Thank you for the kind words for our service department! We're sorry for your inconvenience of not having a loaner vehicle. We thank you for your business. Please don't hesitate to let us know if we can be of further assistance. The Service Team at Brubaker Chrysler Jeep

April 22, 2021

I bought my 2007 Wrangler here. I have had all repairs large and small here. The only exception would be what I did myself. The service folks really listen to you and provide clear feedback. I’ve always b More

by Willowkona2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Graver
Apr 23, 2021 -

Brubaker Chrysler Jeep responded

Thank you for taking the time to write this five-star review. We're happy to hear that Jim and our team have been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for your loyalty to us here at Brubaker Chrysler Jeep! The Service Team at Brubaker Chrysler Jeep

April 18, 2021

I was hesitant to buy a new car after 18 years of driving my wrangler. Wes put me at ease and explained all of the new features, answered all my questions. I'm really happy with my purchase, and I'm glad I w More

by sselis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Kintner
Apr 18, 2021 -

Brubaker Chrysler Jeep responded

Here at Brubaker Chrysler Jeep, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience with Wes, and it was a pleasure having you at the dealership. We appreciate your five-star review! Congratulations on your new purchase! The Team at Brubaker Chrysler Jeep

April 18, 2021

Brubaker service department did an excellent job completing the inspection on my daughters jeep. It was done in a timely fashion and we were notified right away. More

by thomaskelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Graver
Apr 19, 2021 -

Brubaker Chrysler Jeep responded

Thomas, Thank you so much for your excellent review! We are so glad that Jim had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Brubaker Chrysler Jeep. Please don't hesitate to reach out if you need anything else. The Service Team at Brubaker Chrysler Jeep

April 17, 2021

Dealing with Jonathan was a pleasant and comfortable experience. Thank you Jonathan for listing to my needs. You made my purchase of the new Grand Cherokee Limited painless. More

by CVYOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Powl
Apr 18, 2021 -

Brubaker Chrysler Jeep responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We're thrilled that you found your experience with Jonathan to be a positive one. Congratulations on your new Grand Cherokee Limited! The Team at Brubaker Chrysler Jeep

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