Brown's Chrysler Dodge Jeep Ram

I was in the dealership last week and I had the most wonderful experience dealing with their service department mr smith was very helpful talking the time to explain everything thank you wonderful experience dealing with their service department mr smith was very helpful talking the time to explain everything thank you More

I wish I could give zero stars based on my latest experience at Brown's. I've leased 2 other Jeeps from this dealership and thought I was treated fairly both times. This last experience though was b experience at Brown's. I've leased 2 other Jeeps from this dealership and thought I was treated fairly both times. This last experience though was by far the WORST in any car I EVER leased (and I have leased over 10 cars over the past 15 years). For those that are wary of 'used car salesman', if they send you to the dealership location up the road(I think they call it 1900 Medford) to lease a new car DO NOT GO. It's a total scam. They say customer first, but it's sales first, customer last. My advice is customer be aware. My biggest complaint is that as part of the deal they were buying my 2019 Jeep and I was told they would make the last 2 payments and I would not have to worry about any other bill. They reneged on this without even mentioning to me. They made good on the last 2 payments after I called and complained but stuck me with the wear and tear cost of over $700. I had three instances where my instincts told me to go elsewhere and I should have listened to them. I'm limited in characters so this is a quick summary. First I made an appointment at the dealership and when I arrived the salesman was confused and told me I didn't have an appt (which I did). After some time he then told me there was a mix up and I had to go up the road to the other location. That location not only looked like a used car dealership but the sales associates acted like it was one. When I pulled up I said to my wife 'Let's go someplace else'. It was like a frat house with everyone hanging out at the front desk and music blasting. The place just looked 'messy'. Not to mention the chair I sat in the salesman office was on a weather tech cargo liner for some odd reason. I felt if I moved too quickly I would tilt over. Second was when negotiating the deal. Scott the salesman initially told me he can get me into a new Jeep Grand Cherokee for the same payment as my old one AND buy my old Jeep from me so I wouldn't need to make any further lease payments and no hassle with wear and tear. With the first lease offer he didn't even come close to the old payment. I honestly didn't think a more expensive truck WOULD be the same but was surprised he did not as someone who should know. Then he tried to pull a fast one by showing me all these different deals which made no sense. I'm really good with numbers and called him out on it. It was like he was trying to confuse us which I wanted no part of. At this point we told Scott we were going to leave and come back another time. He said hold on and came back with a clean set of numbers and the deal I was looking for. In between all of this he was more interested in his car getting a part put on it from the service shop rather than the customer sitting across his desk. Unprofessional is too light a term for this salesman. Last one was the one I REALLY should have listened to my instinct. I made an appointment to pick up my truck at 12:00 and made it clear I had a 1:00 meeting that I needed to call into for my job. Scott told me I would be out of there in 30 minutes. Well Scott showed up over 40 minutes late and blamed my insurance company. I know this to be not true since we both solidified the insurance at 10:45 AM. He then blamed the girl who does the paperwork at the other office. Again just unprofessional. I was now steaming mad and told him to forget the deal. I then spoke to Rich in the finance department and he assured me they can get me complete quickly. I had to rush through the whole process of signing the paper work. This is where they took advantage and why I got stuck with the excess wear bill of over $700. In the rush to finalize and get me out they failed to mention they were not buying my truck. If they would have told me that I would NOT have signed the deal. I would have walked away. To add insult to injury I was not told one thing about the truck before driving off the lot. I had to figure it out myself. PLUS I had to explain to my boss why I was late which did not go over well. More

just left browns had problems with the GPS the service dept was excellent in helping me out and fixing the problem i have delt with then before and have always been polite and excellent to deal with tha dept was excellent in helping me out and fixing the problem i have delt with then before and have always been polite and excellent to deal with thanks again dale More

Great experience!Steve W was on top of everything from Great experience! Steve W was on top of everything from start to finish! Would definitely go back and would recommend to anyone Smooth and friendl Great experience! Steve W was on top of everything from start to finish! Would definitely go back and would recommend to anyone Smooth and friendly deal More