Brown's Chrysler Dodge Jeep Ram

I was in the dealership last week and I had the most wonderful experience dealing with their service department mr smith was very helpful talking the time to explain everything thank you wonderful experience dealing with their service department mr smith was very helpful talking the time to explain everything thank you More

I wish I could give zero stars based on my latest experience at Brown's. I've leased 2 other Jeeps from this dealership and thought I was treated fairly both times. This last experience though was b experience at Brown's. I've leased 2 other Jeeps from this dealership and thought I was treated fairly both times. This last experience though was by far the WORST in any car I EVER leased (and I have leased over 10 cars over the past 15 years). For those that are wary of 'used car salesman', if they send you to the dealership location up the road(I think they call it 1900 Medford) to lease a new car DO NOT GO. It's a total scam. They say customer first, but it's sales first, customer last. My advice is customer be aware. My biggest complaint is that as part of the deal they were buying my 2019 Jeep and I was told they would make the last 2 payments and I would not have to worry about any other bill. They reneged on this without even mentioning to me. They made good on the last 2 payments after I called and complained but stuck me with the wear and tear cost of over $700. I had three instances where my instincts told me to go elsewhere and I should have listened to them. I'm limited in characters so this is a quick summary. First I made an appointment at the dealership and when I arrived the salesman was confused and told me I didn't have an appt (which I did). After some time he then told me there was a mix up and I had to go up the road to the other location. That location not only looked like a used car dealership but the sales associates acted like it was one. When I pulled up I said to my wife 'Let's go someplace else'. It was like a frat house with everyone hanging out at the front desk and music blasting. The place just looked 'messy'. Not to mention the chair I sat in the salesman office was on a weather tech cargo liner for some odd reason. I felt if I moved too quickly I would tilt over. Second was when negotiating the deal. Scott the salesman initially told me he can get me into a new Jeep Grand Cherokee for the same payment as my old one AND buy my old Jeep from me so I wouldn't need to make any further lease payments and no hassle with wear and tear. With the first lease offer he didn't even come close to the old payment. I honestly didn't think a more expensive truck WOULD be the same but was surprised he did not as someone who should know. Then he tried to pull a fast one by showing me all these different deals which made no sense. I'm really good with numbers and called him out on it. It was like he was trying to confuse us which I wanted no part of. At this point we told Scott we were going to leave and come back another time. He said hold on and came back with a clean set of numbers and the deal I was looking for. In between all of this he was more interested in his car getting a part put on it from the service shop rather than the customer sitting across his desk. Unprofessional is too light a term for this salesman. Last one was the one I REALLY should have listened to my instinct. I made an appointment to pick up my truck at 12:00 and made it clear I had a 1:00 meeting that I needed to call into for my job. Scott told me I would be out of there in 30 minutes. Well Scott showed up over 40 minutes late and blamed my insurance company. I know this to be not true since we both solidified the insurance at 10:45 AM. He then blamed the girl who does the paperwork at the other office. Again just unprofessional. I was now steaming mad and told him to forget the deal. I then spoke to Rich in the finance department and he assured me they can get me complete quickly. I had to rush through the whole process of signing the paper work. This is where they took advantage and why I got stuck with the excess wear bill of over $700. In the rush to finalize and get me out they failed to mention they were not buying my truck. If they would have told me that I would NOT have signed the deal. I would have walked away. To add insult to injury I was not told one thing about the truck before driving off the lot. I had to figure it out myself. PLUS I had to explain to my boss why I was late which did not go over well. More

just left browns had problems with the GPS the service dept was excellent in helping me out and fixing the problem i have delt with then before and have always been polite and excellent to deal with tha dept was excellent in helping me out and fixing the problem i have delt with then before and have always been polite and excellent to deal with thanks again dale More

Great experience!Steve W was on top of everything from Great experience! Steve W was on top of everything from start to finish! Would definitely go back and would recommend to anyone Smooth and friendl Great experience! Steve W was on top of everything from start to finish! Would definitely go back and would recommend to anyone Smooth and friendly deal More

I had a great experience at Browns. Mike Simeon greeted us at the door and took care of us like family. Mike is very knowledgeable and passionate about the vehicle’s he sells. His word is gold. I highly re us at the door and took care of us like family. Mike is very knowledgeable and passionate about the vehicle’s he sells. His word is gold. I highly recommend Mike if your in the market for a new or pre-owned car or truck. The service is amazing at Browns. There’s nothing like starting the New Year with a new vehicle from a great dealer like Browns and an outstanding salesman like Mike. 5 stars across the board. More

This place is absolutely disgusting the way they sold my kid a car with multiple accidents and was able to hide it.Richie in the finance department is truly a scam artist kid a car with multiple accidents and was able to hide it.Richie in the finance department is truly a scam artist More

Highly recommend this Dealership!!!!! Honest, best deal within 500 mile radius to NYC. This dealership has the best inventory and a lot of it! I Got my ram 1500 from Browns today and I could not be more within 500 mile radius to NYC. This dealership has the best inventory and a lot of it! I Got my ram 1500 from Browns today and I could not be more happier!!! Amazing family owned dealership (over 100 years) Me and my wife felt right at home at this place. I would only buy or lease my car from this place.. Managament: Alex Gomez, Steven Figueiredo & off course My sales person Dan Bucholz. Amazing group of Honest guys, super helpful and customer service was just Impeccable!!! A++++++ More

Awful experience I recently bought (financed) a 2018 white Jeep Wrangler with 6,000 and change miles on the vehicle, it was my first time buying a new/used vehicle. Du I recently bought (financed) a 2018 white Jeep Wrangler with 6,000 and change miles on the vehicle, it was my first time buying a new/used vehicle. During my test drive with my salesman, when I exceeded 30 miles per hour I lost complete power steering. I asked my salesman about this and he told me "it's just a jeep thing," that clearly was not the case. I believed the salesman because I don't know anything about Jeeps. I eventually purchased the vehicle later on the day, a few days later the problem continued to happen, I called browns service department and brought the vehicle in, I received my vehicle back within in 2 hours, the service department explained that some cable wires had to be adjusted, I was sent home in the Jeep. 2 weeks later the same issued occurred, I called browns again and brought my Jeep back in for service, my Jeep was in the shop for 3 months from March 4th, 2020 to June 2nd, 2020. A bunch of parts were replaced. A week later the same problem happened and another problem on top of the power steering issue, along with losing power steering after exceeding 30mph, now when I put my car in reverse or drive my Jeep is jumping to get into gear. This is the third time I have brought my Jeep in for the same problem and now another problem of top of it, this can now be considered and Lemonlaw case, my Jeep is a lemon car. Not only was I sold a faulty vehicle I was sent home 3 times in a dangerous vehicle. I have been making payments on a vehicle that I am not driving, I've had a loaner jeep for more then 3 months. More

If You Need A Car Go To Brown's Probably the best car buying experience I've ever had. Charlie my sales guy and Rich in finance were awesome. They answered every question I had and Probably the best car buying experience I've ever had. Charlie my sales guy and Rich in finance were awesome. They answered every question I had and the negotiation was easy. This was a no pressure environment which is rare with a dealership on Long Island. Next time I buy, they will be the first stop and I would recommend this dealership to anyone I know looking for a new vehicle. More