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Brown's Chrysler Dodge Jeep Ram
Patchogue, NY
1,289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,289 reviews
May 12, 2016
Straight forward We NEEDED a truck, had very little money to put down, and had a trade in ( that we owed money on still) ... Needless to say, we were a salesman's wors We NEEDED a truck, had very little money to put down, and had a trade in ( that we owed money on still) ... Needless to say, we were a salesman's worst nightmare. We were not looking for a miracle, but we did not want to be ripped off either. After working with Kevin, we all came to an agreement and we left that afternoon in a new truck. Thank you guys for making this experience not as painful as I thought it was gonna be. More
by ErinMac
Employees Worked With
Mike Pellegrino, Kevin Salvatore
May 12, 2016
Excellent Dealership Rich in the sales department was polite and professional; not at all aggressive or pushy when it came to making a deal. My mother & I both ended up ge Rich in the sales department was polite and professional; not at all aggressive or pushy when it came to making a deal. My mother & I both ended up getting vehicles the same weekend because of the customer service, selection and fair pricing. The manager Mr.Pellegrino was very generous in working out the financial end of the deal. Our experience was far superior to any other dealer on the island. We have recommended Brown's several times. More
by Christina13
Employees Worked With
Rich Roberts, Mike Pellegrino
May 11, 2016
Kevin was awesome! Came in and Kevin was so friendly and very knowledgeable!!!! He was not pushy at all and was extremely helpful. We told him what we wanted and how mu Came in and Kevin was so friendly and very knowledgeable!!!! He was not pushy at all and was extremely helpful. We told him what we wanted and how much and he made it happen. We will definitely be dealing only with Browns from now on!!!! Great job Kevin, and thank you! Maureen Gabay More
by Maureen 64
Employees Worked With
Tom Reilly in finance was so nice and very helpful!!!, Mike Pellegrino, Kevin Salvatore
May 11, 2016
Rob Riker is super helpful friendly and understanding !!! I always get nervous looking for a new car and going into dealerships and having to deal with the car salesman but let me tell you. I had no problem a I always get nervous looking for a new car and going into dealerships and having to deal with the car salesman but let me tell you. I had no problem at all the salesman who helped me Rob Riker was extremely friendly honest and helpful when I decided on a jeep I wanted he showed me the features... Which in my past experience most salesmen don't. I know he got be the best price he could and I will always return to him. Great guy and you can tell that about him. I had a question a. Few days after I bought.. He immediately called me back and was able to answer all of my questions! Thank you so much Rob More
by Jeepgirl130
Employees Worked With
Robert Riker
May 11, 2016
Jeep Purchase Have purchased multiple vehicles through car salesman Rob Riker and have always been a Browns satisfied customer. Pretty easy purchase and very helpf Have purchased multiple vehicles through car salesman Rob Riker and have always been a Browns satisfied customer. Pretty easy purchase and very helpful with finding what you need. Would definitely recommend! More
by Jk1986
Employees Worked With
Robert Riker
May 10, 2016
Great Mothers Day!!! My wife and I went car shopping on Mothers Day for a new Jeep. Kevin went out of his way to make the deal happen. He was totally professional, no pres My wife and I went car shopping on Mothers Day for a new Jeep. Kevin went out of his way to make the deal happen. He was totally professional, no pressure. We told him what we wanted and how much we wanted to spend. Done deal!!!! More
by scottg1156
Employees Worked With
Kevin Salvatore
May 03, 2016
Kevin Salvatore was great We had an appt with another salesman but they were so busy they referred us to Kevin. Kevin made the deal. We knew what we wanted when we arrived. K We had an appt with another salesman but they were so busy they referred us to Kevin. Kevin made the deal. We knew what we wanted when we arrived. Kevin made the deal happen! Go see Kevin ! More
by Memerd
Employees Worked With
Kevin Salvatore
May 02, 2016
Game Changer... Purchasing a Truck can actually be FUN! After a few high pressure encounters where I felt like my salesman was my adversary and competing with me for the upper hand, I dreaded going into ano After a few high pressure encounters where I felt like my salesman was my adversary and competing with me for the upper hand, I dreaded going into another dealer. 15 minutes with Mel and I started to feel better. 30 min with Mel and I felt I had a partner in the buying experience. I was no longer competing with him but instead he was my advocate to help me make the best decision. Be prepared to spend some time because his is very patient and thorough, as it should be. I would have paid more for this service and experience but instead I also got a very fair deal! Go to browns and ask for Mel. Your welcome! BTW – the business manager and guy who handled the final contract were also great to deal with. Sorry I don’t remember their names. More
by Artisan Ken
Employees Worked With
Mel Blanco, Mike Pellegrino
April 28, 2016
I was lied to about extended warranty When I purchased my Jeep Liberty 70th anniversary edition in 2011 (The third vehicle I purchased from this dealer), I also purchased an extended warra When I purchased my Jeep Liberty 70th anniversary edition in 2011 (The third vehicle I purchased from this dealer), I also purchased an extended warranty that was supposed to cover virtually everything for life. I was particularly interested in making sure the sky slider was included in the warranty, and was told it was. I would not have purchased it the sky slider was not covered. Since then, the sky slider has been in for repair at Brown's (3 times) and at the Wilmington, NC dealer (Neuwirth's) where I now live. Apparently, up to now, all these repairs were covered under the new vehicle warranty. Today I brought the vehicle in again to Neuwirth's (second time) for another sky slider issue and was told that the sky slider was not part of my "added care plus" warranty as the new vehicle warranty is now expired and could cost up to $3500 to repair. Apparently when Brown's told me I was getting the best warranty possible, they did not give me the "max care" that would have covered the sky slider. I feel that Brown's either made a "severe" mistake in not giving me the "best" warranty I wanted or deliberately lied about the coverage. I have subsequently spoken to Browns Chrysler and was told that they "thought" the warranty I was sold covered the sky liner top, which it does not. They did go back to Chrysler and apparently tried to upgrade the warranty to the "best" available which I was supposed to get, but Chrysler refused to allow the upgrade. Still, I did not get the "best" warranty available that I was told I was getting. After 5 service visits to dealerships concerning the sky liner top, I feel that Chrysler should have addressed the issue. I now have a roof liner that is severely stained from leakage that Chrysler will not address. In the last visit to the local dealership, the sky liner was "readjusted" which can only be done with a dealership computer, and it is now closed (I paid out of pocket for this adjustment). If Chrysler cannot do anything to make the sky liner more reliable, I guess not opening it and hoping it stays closed is my only option. More
by Unsatisfied Customer
Employees Worked With
Thomas M Riley, Thomas J Lusardi, John DeGennio, Mike Pellegrino
April 28, 2016
Incredible Customer Service and Best Prices in Long Island Our experience at Brown's dealership was truly exceptional. After extensive research, and numerous frustrating visits to other dealerships, Brown's ga Our experience at Brown's dealership was truly exceptional. After extensive research, and numerous frustrating visits to other dealerships, Brown's gave us the absolute lowest price and the most thorough customer service. Our sales consultant, Kevin Salvatore, exceeded our expectations in getting us the absolute best deal on the exact car we wanted. His unparalleled work ethic, and commitment to our satisfaction made our car buying experience smooth and painless. Rich Ruhs, in finance, was incredibly helpful, honest and made finalizing our purchase effortless. I highly recommend Brown's for an honest and pleasant experience. More
by ilsb2015
Employees Worked With
Rich Ruhs, Mike Pellegrino, Kevin Salvatore
