Brown's Chrysler Dodge Jeep Ram

Never Again will I buy from this dealer or from chrysler aga I have never been more upset with a dealership in my life. I used to have a 2014 Dodge Durango, which had problems with the backup camera and it took I have never been more upset with a dealership in my life. I used to have a 2014 Dodge Durango, which had problems with the backup camera and it took several trips to service to finally get it fixed and replaced. Now I have a 2017 Dodge Durango, which the check engine light comes on with several codes. The truck runs very rough and the other day wouldn’t even start by push start or remote start. I have brought the truck in 3 times and have been advised the mechanics do not know what is wrong with it. The first time the truck was brought in I was told the light didn’t come on and they couldn’t figure out what was wrong with it and gave it back to me. The second time the truck was there for 9 days and the light allegedly never came on. Once again truck was returned to me. This time I got the truck back last Wednesday night, drove it Thursday and Friday and when I got in the truck Friday night at 12:25am it wouldn’t start. Eventually I got it to start. The check engine light was on and it ran very rough on the way home. I left a message for the service department at 12:25 am reporting what happened and yet no call back. Brought the truck in on Saturday morning when department opened. The truck still hasn’t been looked at. Today is Monday at 1pm. I now have a loaner car which the change oil light is on. I have left several messages for the general manger who has not returned my phone calls. That is very unprofessional. I will never own another Dodge vehicle 2 times I’ve had problems and I’m very dissatisfied with the entire situation. More

Excellent purchase experience! This vehicle purchase was my second Jeep from Brown's. From the minute that I entered the dealership and was introduced to my salesman, Mel Blanco, to This vehicle purchase was my second Jeep from Brown's. From the minute that I entered the dealership and was introduced to my salesman, Mel Blanco, to signing the final paperwork with Rich Ruhs I was not rushed or pressured in any way, even though the Dealership was busy. The staff worked together to ensure that my questions were answered and that I was happy. When I arrived to pick up my new Jeep, Mr. Blanco teamed up with Mr. Chris Lien to expedite the final paperwork while Mr. Lien explained the functions of the new Jeep to me. After all of the paperwork was complete and I had no further questions, I was surprised to see Mr. Blanco standing by outside to be sure that I was ok as I drove my Jeep for the first time out of the parking lot. Excellent customer service from everyone at the dealership in the sales department! I would also like to add that Brown's has an excellent service department that has been servicing my traded-in Jeep for the last 4 years. The service advisors are professional and knowledgeable, especially Ms. Dawn. I'm a very happy customer of Brown's for the last 4 years and I will continue to have my new Jeep serviced there. When the time comes for a new Jeep, I will be buying at Brown's. My dealership and service experience at Brown's over an extended period of time, and compared to other dealerships, attests to the fact that Brown's is still in business and celebrating their 100 year anniversary in 2017. They're the best! Congratulations and thank you! - Mary S. More

Would never go anywhere else! Went to Browns thinking about getting back into a Jeep. Best decision I made. I met Chris Pena and instantly loved his honesty. He helped me see that Went to Browns thinking about getting back into a Jeep. Best decision I made. I met Chris Pena and instantly loved his honesty. He helped me see that the Jeep I thought would work best for me would not. He worked with myself and my husband for two days listening to every word and request we had. I cannot say enough about him. This is not your typical dealership or sales guys. No pushing, no pressure, complete open communication and will answer every question you have. I will never go anywhere else again! When I finally decided on the perfect Jeep for me and my family I was worried about the financial sit down, you know the part where they try to sell you all the "extras'. Nope! They offered different products/services but no pushing. Rich was a great guy who made closing the deal a perfect ending to a perfect purchase. More

Highly recommended! I negotiated a great deal, no pressure, plenty of stock, same day pick up! My salesman Harry Stecker was fantastic! Sales manager Mike Pellegrino als I negotiated a great deal, no pressure, plenty of stock, same day pick up! My salesman Harry Stecker was fantastic! Sales manager Mike Pellegrino also! Can't say enough! More

Honest dealer easy to work with Drove in from New Jersey to get a Alfa 4c. By chance on phone call got to work with Belce. Very professional was able to answer, or get answers for a Drove in from New Jersey to get a Alfa 4c. By chance on phone call got to work with Belce. Very professional was able to answer, or get answers for all questions. I got a great deal on car I wanted. No ridiculous negotiations quick and easy. Major plus was they were open Sunday. I am very hard to deal with I expect a lot. I will say I gave Belce a hard time, she never flinched. Was available for me before and after purchase to answer all questions. She even came in on day off to deliver car. If you are in market for new or used I definitely recommend this dealer and especially Belce. You will not be disappointed. More

Satisfaction The salesman Tim Quintero was very accommodating. We kept in touch mostly be text due to my work restrictions and he always answered my questions. He The salesman Tim Quintero was very accommodating. We kept in touch mostly be text due to my work restrictions and he always answered my questions. He called back when he said he would and was just pleasant to deal with. He was knowledgeable, personable, professional and just seemed like a real person. The whole team at Browns was a pleasure to deal with. Thank you Tim. More

An Honest Businessman who's a Pleasure to Deal With You heard it right. If you want a stress free car shopping experience you came to the right place! Salesman Tim Quintero is the real deal. An Honest, You heard it right. If you want a stress free car shopping experience you came to the right place! Salesman Tim Quintero is the real deal. An Honest, straight forward gentleman. Thanks Tim! More

Excellent Experience!! Just picked up my Alfa Romeo Giulia from sales rep Belce Bolvadin. I could not have had a more pleasant experience! Belce went out of her way to to an Just picked up my Alfa Romeo Giulia from sales rep Belce Bolvadin. I could not have had a more pleasant experience! Belce went out of her way to to answer all of my questions and concerns and was always available to help from start to finish. She is knowledgeable, professional, honest and patient and I highly recommend her to anyone looking for a car. She actually made purchasing my vehicle fun! When looking for a vehicle, swing by Brown's and ask for Belce.....you will not be disappointed! AAAA++++ rating for Belce and the dealership! More

smooth and trouble free transaction Right from the start Sal DiStefano was right on top of my request about my trade and choosing my new car,the trade in process was super easy and got w Right from the start Sal DiStefano was right on top of my request about my trade and choosing my new car,the trade in process was super easy and got what i was expecting for my trade.The loan and switching ins /reg and plate was all taken care by Sal ,all i had to do was choose my new ADW Challenger GT,absolutly love ,love the car,A+A+A+A+A More

Johnathan Ytuarte The man Johnathan Ytuarte Was a great help. Called me kept me informed on everything going on. Everything i requested was taken care of. Picked up the truck n Johnathan Ytuarte Was a great help. Called me kept me informed on everything going on. Everything i requested was taken care of. Picked up the truck not one problem. If only more dealers could have helpful dedicated sales people like Johnathan. Makes buying a car a lot easier. Very happy with my 2015 Ram sport More