Brown's Chrysler Dodge Jeep Ram

This dealership was probably the most outstanding and reasonable place to lease my new 2012 Challenger. The gentleman Mr. Stecker, was not only outstanding on his customer service, but understood money o reasonable place to lease my new 2012 Challenger. The gentleman Mr. Stecker, was not only outstanding on his customer service, but understood money out of pocket costs and my monty payment that i wanted. He and the financial advisors worked diligently in getting me a great deal on my challenger. There were no surprises at the end and i was very happy with the outcome. I loved that everything was quick and easy and they were overrall courteous to me. Prior to coming to this dealership i had, had an awful experience with another dodge dealer, which i will never forget. Browns took care of me and took my stress away in finding my dream car. I have told my freinds about this place and how at home Mr.Stecker and the dealership made me feel. More

Walked onto the lot knowing what truck we wanted. Gerry greeted us in the parking lot, we were there only about an hour and we said, DEAL! They gave us a fair trade price on our trade in truck, and came greeted us in the parking lot, we were there only about an hour and we said, DEAL! They gave us a fair trade price on our trade in truck, and came down the new- used truck we bought. Great guy in Financing named Rich. Worked out the warranty and payment so we could afford it without hesitation. Thank you so much, we're so happy with you and the truck! You will not regret going to Brown's and dealing with Gerry and Rich. So far, the best we've ever dealt with! More

Although I had to wait for 5 weeks for a brake part, the service person (Chris M) could not been more acountable with phone updates.When the part arrived via UPS he gave top prioty to my car. Chysler also p service person (Chris M) could not been more acountable with phone updates.When the part arrived via UPS he gave top prioty to my car. Chysler also paid for a rental car to use during waiting for the parts. I highly recomend Browns Chysler Dealer for both my purchase and service.Chris M is the tops with this dealer. He handled my problems in a professional way from start to finish. Thanks Chris. Happy owner Montaukchaz More

Today’s experience in my opinion epitomizes why I did and would travel from my home in Huntington to purchase a car from Browns in Patchogue. Everything went completely smooth – Irving had everything cove would travel from my home in Huntington to purchase a car from Browns in Patchogue. Everything went completely smooth – Irving had everything covered. Gary took the time to introduce himself which always makes a nice difference. There is much to be said about family businesses – the level of service and dedication is usually at its finest. What is really impressive is when a family business grows to the size of Browns and is able to maintain that same level of service and dedication. Thank you both for a job well done. More

They are great to sell you a car, when it's time to fix you're car, horrible. Work is never done on time. After having 3 problems with my new car, 3 times the issue was not fixed due to the dealership them you're car, horrible. Work is never done on time. After having 3 problems with my new car, 3 times the issue was not fixed due to the dealership themselves. No one knows what they are suppose to be doing and blames each other for the problems that happen within the dealership. Everyone needs to be on the same page so their customers aren't running around with questions that should have been answered by the 1st person you spoke to, not the last when the problem is too late to be fixed. More

After Stopping in at Brown's used car lot with my husband we immediately got the attention from a used salesman (whose name slips my mind) after telling him that we were interested in a used Jeep Liberty he we immediately got the attention from a used salesman (whose name slips my mind) after telling him that we were interested in a used Jeep Liberty he told us that we'd have more options at their dealership down the road, so he jumped into his car and escorted us to that site and introduced us to another salesman (Brendan) to further take care of our needs. This Gentleman went beyond his job duties from the moment we walked into the door until he said goodbye at the dealership..kudos to him for an awesome customer service, however this is where our customer service went down. All though Brendan did a job well down with finding us a jeep we wanted and took us out for a test drive, upon returning we felt very pressured to put $500 down and pick up the Jeep the next day pending our application. Well, they charged our card $500 and we were on our way. The next day we haven't heard anything so my husband decides to call himself to check on the status, after speaking with someone in finance and getting the scoop we decided that we were no longer interested in the vehicle due to the required down payment, he then requested the refund of the $500 and was told that it would take no more than 4 days. We waited 6 and still no refund! So my husband calls them and speaks to a manager who tells him that they would need our card number to process the refund (why wasn't this asked upon the first time of requesting the refund) so he gives him the card number and we have to wait another 4 days..still nothing. I decide to call myself to only find out that my card number was written down on a sticky note on that manager's desk and has NOT been processed yet..are you kidding me?! Why is my private info laying on someones desk?! So after 3 attempts we finally get our money back..what a rip off this dealership is. They seemed to only care about your money, would never go back there or recommend them to any friends or relatives..and I've heard nothing but bad reviews from other customers prior, should have listened to them! More

The service department was absolutely excellent! They were courteous and professional. I couldn't be happier. They did what they agreed to at the set price and they were on time. What could be better? were courteous and professional. I couldn't be happier. They did what they agreed to at the set price and they were on time. What could be better? More

Awesome experience. Have owned my car now for a year or so and Browns has been nothing but helpful and attentive to any issues or questions I may have had. Thanks guys so and Browns has been nothing but helpful and attentive to any issues or questions I may have had. Thanks guys More

I've been in the automotive business for many years and have had the pleasure of doing business with multiple businesses , but I need to say that the treatment I receive from browns is more like being have had the pleasure of doing business with multiple businesses , but I need to say that the treatment I receive from browns is more like being a family member, I have several personal Chrysler dodge vehicles that I service there and from the minute you pull up and receive a friendly welcome i always get from chris to the professional advice I receive from my writer Chris. But on many occasions I've had the opportunity to speak with rich the service manager whether it was to just say hello or ask an opinion. Or even to comment on the cookies. A true professional in every aspect. I will continue to use browns personally , and will recommend them to my friends and family who also have told me the same thing I'm writing here. The browns. Team are a true credit to the auto business. And the facility one of the nicest I've been to. I truly hope this gets into the rite hands so that those who make it their business to go above and beyond. Get the credit they deserve. More

chris was very thorough with explaining all the details about the jeep overland we had purchased. When i picked up my vehicle chris lien went over everything this beautiful truck had to offer. i will defi about the jeep overland we had purchased. When i picked up my vehicle chris lien went over everything this beautiful truck had to offer. i will definitely recommend him and the dealership to any and everyone i know! More