Brown's Chrysler Dodge Jeep Ram

What an incredibly peasant experience from beginning to end. Steven Warshauer is a true professional. Browns was the fourth dealership in the area that I went to and after dealing with Steve and Mel of the sales Steven Warshauer is a true professional. Browns was the fourth dealership in the area that I went to and after dealing with Steve and Mel of the sales department I knew it would be where I’d be completeling the buying process of my new vehicle. Instead of pushing me into what they need to get rid of Steve really took my needs and wants into consideration. This will sound like a cliche but both Steve and Mel made the entire process a pleasurable experience. Their sales practices are straight forward and transparent. Deal with confidence, if they give you a price you can rest assured there will be no surprises when reach Richard Ruhs in the finance department. There will be offers of extended warranties and protection plans but they will not be forced upon you. Without doubt I have zero negative things to say of Browns of patchogue not the staff there in. More

Fantastic Experience Extremely professional and haggle-free experience. Would highly recommend to anyone who's tired of the cheap sales tactics found at the other dealersh Extremely professional and haggle-free experience. Would highly recommend to anyone who's tired of the cheap sales tactics found at the other dealerships I visited. More

8 cars spanning 20 years and never disappointed with Browns! 6 Jeeps, 1 Dodge, 1 Chrysler and absolutely no plans of changing dealerships any time soon. Despite the fact that our favorite salesman moved on Kyle 6 Jeeps, 1 Dodge, 1 Chrysler and absolutely no plans of changing dealerships any time soon. Despite the fact that our favorite salesman moved on Kyle Benson from internet sales quickly made arrangements to set us up with another salesman Justin Baranello who was just as pleasant to deal with as our longtime salesman Chris Lein. We quickly became acquainted with Justin. We went in with a few VIN numbers and Justin showed us all of the cars, explained the differences, took us for a test drive, and gave us the price we were looking for - simple as that we were on our way and had an appointment for the next day. As usual no hassle and felt completely at home with our salesman and the finance person Tom when we came in to pick up our vehicle the next day. Everything from insurance to the vehicle itself were taken care of, and we were out of there with our car in under 45 minutes. Perfect experience at Browns from beginning to end no complaints. Can't ask for more from Mr. Brown and his team of professionals. Thanks as always for making our experience at Browns Jeep such a pleasant one. See you in December when our next lease comes due! More

Absolutely Happy We were greeted by Steven Warshauer at the entrance of the dealership when he welcomed us with open arms, we proceeded to tell him what we were lookin We were greeted by Steven Warshauer at the entrance of the dealership when he welcomed us with open arms, we proceeded to tell him what we were looking for and he delivered. Steven found the pickup truck that we were looking for, exactly the way we wanted it. Steven was so friendly and professional. We will never go to another dealership to buy or lease our vehicles, We are now loyal customers. From the beginning of the process to the end, I can say everything was perfect. We thank Steven for selling us our vehicle and making everything perfect. More

Great dealership to work with We've been SUV shopping and always end up at Browns with the final purchase. Steve W. was a pleasure to work with and he help get us to the price poi We've been SUV shopping and always end up at Browns with the final purchase. Steve W. was a pleasure to work with and he help get us to the price point we wanted with the lease of our new Dodge Durango. He was very thorough with all the details and answered all of our questions. We will definitely recommend Steve for future reference. Thanks Steve! More

Best experience From the moment my husband and I walked through the door at Browns we were greeted by the friendliest sales person named Belce, she was informative, k From the moment my husband and I walked through the door at Browns we were greeted by the friendliest sales person named Belce, she was informative, knowlegable, helpful, friendly and stayed in constant contact with me, keeping me in the loop step by step. It was a great experience from start to finish, and I would highly recommend Belce as your salesperson! More

Flawless Thankful for a honest dealership!!! After searching for a SUV for my wife for months,it came down not only the brand, but the character of the people Thankful for a honest dealership!!! After searching for a SUV for my wife for months,it came down not only the brand, but the character of the people I purchased it from. After a month of driving the other brands she saw a Jeep Compass online. My wife had just had a procedure on her back recently, with our current lease due we had to make a choice. So on the way home from the doctors we stopped at Browns in Patchogue. Told them my circumstances and immediately was taken care of, my wife was so blessed they accommodated her every need.Thank You Mel!!!! Finance was awesome!!! The price I was quoted was the price I paid!!! More

Chris Lien was a pleasure to work with We had a deal fall though with another dealership (They crashed the car before we could pick it up, they wanted us to take it anyways). We saw that Br We had a deal fall though with another dealership (They crashed the car before we could pick it up, they wanted us to take it anyways). We saw that Brown's had the same exact model and options on the lot. They gave us the same deal, and they were such a pleasure to work with. Chris Lien took great care of us, and made the whole process quick and pleasurable. We should have went to Brown's first! Would definitely buy from them and Chris again!!!! More

Just bought a new Jeep Grand Cherokee Couldn't be more satisfied with my experience. I have purchased and urged my kids to purchased about 10 vehicles from this dealership. In addition t Couldn't be more satisfied with my experience. I have purchased and urged my kids to purchased about 10 vehicles from this dealership. In addition to the sales crew, the service department is the best. More

The Worst Dealership in nearly 60 years! I was harassed by this Car Dealership Brown's Jeep Chrysler Dodge Ram located at 483 NY-112, East Patchogue, NY 11772 (631) 289-8500 Particularly, Ste I was harassed by this Car Dealership Brown's Jeep Chrysler Dodge Ram located at 483 NY-112, East Patchogue, NY 11772 (631) 289-8500 Particularly, Steven Figueiredo and Jonathan Ytuarte the sales people handling my purchase! I also complained to the owner Gary Brown and Dealer Manager Gary Burke to no avail! I FOUND THEIR PRICING ON THE INTERNET. HOWEVER, IT TURNED OUT THEIR LOW BALL PRICING ON THE INTERNET WAS FALSE AND SURE ENOUGH I WAS FORCED INTO ANOTHER VEHICLE AS EXPLAINED BELOW! They failed to deliver my new vehicle I purchased as promised and then continually failed on numerous other dates promised. Then they played bait and switch claiming the vehicle I was promised was a recall. I then was forced into another vehicle and the delays and games continued! They promised me it would be the same exact as the vehicle I wanted and agreed to buy! However, they failed again to give me what was promised and the new vehicle when I went to pick it up had NO XM Radio, NO TOW PACKAGE, NO gas in it, and the tires had IMPROPER air int hem causing all sensors to light up on the dashboard. They also FAILED to show me how the vehicle operates, no security gates, no assistance, just here are the keys and there is the vehicle. Pathetic people! I had given them all the information they asked for including the insurance cards etc... All of their false promises and delays created an insurance lapse causing the Dept of Motor Vehicles to issue me a violation notice. This caused many phone calls to my insurance company to repair and great risk of not being covered by insurance should I had driven the vehicle! This horrible handling of my new vehicle sale coupled with dozens and dozens of phone calls, many texts, emails, failed promised call backs etc.. from and to them and me being told by them to come to the dealership when the vehicle wasn't ready on numerous occasions was horrible, unprofessional, and undue hardship and harassment, a total waste of time and interruption in my business and personal life directly caused by these terrible people! After nearly 2+ months I finally picked my vehicle up after being told it was ready for pick up many times before which was untrue causing me to waste trips there and the vehicle was still not ready for pick up! I ended up taken the vehicle home in despair with no other choice without all the promised options on it. They then promised they would come to my house and make the additional repairs and modification promised months before. And of course, the drama and horrible customer service continued! They made many false promises they would come to my house to repair the vehicle as I was promised it would have been ready months before. After an additional dozen promises and dozens of more emails, texts, phone calls and false promises they finally repaired the vehicle and I am hoping correctly. Finally I thought this HORROR story was over with and now the security gates they finally put on the windows AT MY HOME AFTER NUMEROUS FAILED PROMISES and they are rattling and shacking! Unbelievable nonsense from these characters! Please take all appropriate action against these disgusting individuals and dealership and get me my owed $2,500 for the missing options and great interruption of my business!  I WILL NEVER go to these horrible people again in this life, nor will I recommend them to anyone!  More