Brown & Wood Inc.

Took our 2021 Mazda CX-9 in for regular oil change & tire rotation. Service was timely & personal were friendly and professional. The next week the oil light came on while riding. When we took it back in we rotation. Service was timely & personal were friendly and professional. The next week the oil light came on while riding. When we took it back in we were told there was a service bulletin on this issue but B &W did not have the tool necessary to fix it. When we took it to New Bern Mazda they found the engine was a quart low. They filled the oil and asked us to come back in 1000 miles to check for a leak or burning oil. The oil light came on while going to New Bern but not on my way back to Winterville. Doesn’t ensure confidence in B & W Mazda service. More

They do all they can to give you a positive experience. Squeezed me in for service with a short time frame and adjusted the fee. Excellent service and sales. My 2nd Caddy with them. Highly recommend!! Squeezed me in for service with a short time frame and adjusted the fee. Excellent service and sales. My 2nd Caddy with them. Highly recommend!! More

Great professional and courteous staff. Always a pleasure to get my vehicle serviced by the skilled and knowledgeable mechanics. Always a pleasure to get my vehicle serviced by the skilled and knowledgeable mechanics. More

The dealership team provided courteous and professional experience. They offered very fair pricing on my trade-in and on the used vehicle I purchased. I have bought many cars, over my lifetime, and would experience. They offered very fair pricing on my trade-in and on the used vehicle I purchased. I have bought many cars, over my lifetime, and would highly recommend Brown & Wood. More

My husband and I had been looking within a two hundred mile radius of our home in Virginia Beach, Virginia to find the specific vehicle we were looking for (2024 CX5 Turbo Premium in Mica Blue). After fi mile radius of our home in Virginia Beach, Virginia to find the specific vehicle we were looking for (2024 CX5 Turbo Premium in Mica Blue). After finding a match at Brown & Wood Mazda, I sent over an inquiry and Stacy responded. Although that vehicle didn't work out ("in transit with no definite date of arrival"), Stacy worked with Dwayne and they found an alternate (even better - higher end model, Turbo Signature in Mica Blue) for us and worked some serious magic to get us into it. This team TRULY works together to make the customer feel like a priority and to put the deal together. I consider myself to be a hard negotiator, and Stacy and Dwayne worked with us and gave us a really good deal on our new vehicle. We drove 141 miles each way to go to this dealership to purchase our new car from them, bypassing all of the local or closer Mazda dealers to buy from them. Stacy and Dwayne did all of the preliminary paperwork to be ready for our arrival since we were traveling so far to buy from them, and had us ready to meet Micah, who finished the financing portion of the deal (with no pressure or games, what a welcomed touch to the finish line). He had us sign and out the door. We were at the dealership, start to finish in less than two hours. THANK YOU TO THE ENTIRE TEAM FOR MAKING OUR REPLACEMENT 2024 MAZDA CX5 TURBO SIGNATURE BUYING EXPERIENCE SUCH A PLEASURABLE ONE (we replaced our 2019 with a newer model). We would make that drive again and again to work with such a wonderful team of professionals. We will see you next year when its time to change the oil and get some more of that great Carolina bbq!! All the best, Tammy and Mike Hamrin, Virginia Beach, Virginia More

Professional, courteous, efficient, knowledgeable and reliable customer service. I highly recommend this dealership to anyone for their next vehicle. reliable customer service. I highly recommend this dealership to anyone for their next vehicle. More

The dealership associates were helpful and friendly in giving us information about our new vehicle. giving us information about our new vehicle. More

Everyone was very helpful & informative especially Tim Conyers & Micah, I can't remember his last name lol, but all of them are really good at what they do. Highly recommended. Conyers & Micah, I can't remember his last name lol, but all of them are really good at what they do. Highly recommended. More

Everyone especially Tim Conyers were very knowledgeable, helpful and informative . I would recommend Tim Conyers and Brown & Wood to anyone looking to buy a vehicle, helpful and informative . I would recommend Tim Conyers and Brown & Wood to anyone looking to buy a vehicle, More