Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brown & Wood Inc.
Greenville, NC
179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
179 Reviews of Brown & Wood Inc.
October 21, 2017
Honest Second vehicle I have bought from Brown and Wood. I was looking at getting another Cadillac but the manager and Joey made the Buick more sensible for Second vehicle I have bought from Brown and Wood. I was looking at getting another Cadillac but the manager and Joey made the Buick more sensible for my budget. More
by RSmith
Employees Worked With
Eric, Joey and Michael
October 15, 2017
Job was done but paid no attention to Details!! I had a set of tires put on my truck by GMC service technicians. When I got home I checked the tire pressure and they were over filled. Should be 38 p I had a set of tires put on my truck by GMC service technicians. When I got home I checked the tire pressure and they were over filled. Should be 38 psi and had 51 psi. The tire sensors were not reset. This happens almost every time they rotate or move my tires around. Also they removed my spare tire tools, I assume looking for the lug nut key, and did not bother putting the tools back. With the help of Mark Stamper and Jeff Stein these issues were addressed promptly! More
by Brian Tew
Employees Worked With
Mark Stamper
October 04, 2017
GREAT SERVICE MANY THANKS TO GREG AND THE STAFF FOR ANOTHER OUTSTANDING JOB ON MY CADILLAC. ALWAYS FRIENDLY AND FIXED ALL ISSUES IN A SHORT PERIOD OF TIME... MANY THANKS TO GREG AND THE STAFF FOR ANOTHER OUTSTANDING JOB ON MY CADILLAC. ALWAYS FRIENDLY AND FIXED ALL ISSUES IN A SHORT PERIOD OF TIME... More
by mamabear
Employees Worked With
GREG
September 15, 2017
Very courteous and competent👍👍 There have been an unacceptable number of issues with my Escalade from electronics to tires, but all have all been fixed with courtesy and competency There have been an unacceptable number of issues with my Escalade from electronics to tires, but all have all been fixed with courtesy and competency in a timely manner. More
by NotoEscalades
Employees Worked With
Greg, Jeff Stein
September 07, 2017
Great Service and trustworthy staff I know I can always trust Brown and Wood service to do a great job. Many thanks to Greg and the team. My Cadillac rides great and was ready before p I know I can always trust Brown and Wood service to do a great job. Many thanks to Greg and the team. My Cadillac rides great and was ready before promised. I'll be back! HERBERT JONES More
by Herbert R Jones
Employees Worked With
Greg in Cadillac serrice ...
September 05, 2017
Service I was pleased with the maintenance the dealership performed. I had gotten tar on my tires and the dealership made sure it was cleaned off. It took a I was pleased with the maintenance the dealership performed. I had gotten tar on my tires and the dealership made sure it was cleaned off. It took a little longer but I was glad they took the time to remove it. More
by Choir,skunk
Employees Worked With
Jeff Stein
September 02, 2017
Treat you like family. The entire staff including Tom the owner treated me like family. They were not only friendly but equally professional and efficient. Was the easiest The entire staff including Tom the owner treated me like family. They were not only friendly but equally professional and efficient. Was the easiest time I've ever had purchasing a vehicle. Brown and Wood will be my first choice from here on out for myself and my family's auto needs. More
by Jeffrey Ellis
Employees Worked With
Tom Brown, Jim Speight and others, Jeff Stein
August 21, 2017
Great Customer Service Adding an extended warranty in my opinion/experience is not worth getting, if it does not cover things like projectors in headlights... that cost $100 Adding an extended warranty in my opinion/experience is not worth getting, if it does not cover things like projectors in headlights... that cost $1000 a piece. I will also say that I'm still waiting to hear back from Mr. Stein about other options pertaining to my issue. However, the customer service has improved by 100%. More
by kshaw614
Employees Worked With
Jeff Stein
August 20, 2017
air condition not working properly Service listen listen to my wife's complaint and immediately went to work to resolve the problem in a timely manner and thanked her for knowledge of p Service listen listen to my wife's complaint and immediately went to work to resolve the problem in a timely manner and thanked her for knowledge of problem. More
by Enclave
Employees Worked With
Eric
August 17, 2017
Unexpected Repair My air conditioning stopped working on a Sunday afternoon. They immediately began work on Monday and I received my car back that Wednesday. My air c My air conditioning stopped working on a Sunday afternoon. They immediately began work on Monday and I received my car back that Wednesday. My air conditioner works fine now and I was kept abreast of the situation daily. More
by Love My Enclave
Employees Worked With
I worked with the service manager but his name escapes me
