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Brown & Wood Inc.
Greenville, NC
172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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172 Reviews of Brown & Wood Inc.
March 26, 2020
Always a good experience Always prompt and provide great customer service. I am always kept in the loop on the status of my vehicle repair. Everyone is very friendly. Always prompt and provide great customer service. I am always kept in the loop on the status of my vehicle repair. Everyone is very friendly. More
by mosak4
Employees Worked With
Jeff Gray, Larry Phillips, Jeff Stein
Helpful March 19, 2020
Very professional ,Service Department completed work in a timely manner . Jeff answered all my questions. Very pleased with the teamwork from beginning to end. Thank you timely manner . Jeff answered all my questions. Very pleased with the teamwork from beginning to end. Thank you More
by Barnes
Employees Worked With
Jeff Stein
March 01, 2020
A great place to buy a new vehicle! Brown & Wood is a great place to buy a new vehicle. I received a good trade in value for my old vehicle and the staff was very helpful in accommodatin Brown & Wood is a great place to buy a new vehicle. I received a good trade in value for my old vehicle and the staff was very helpful in accommodating my requests for the new vehicle. Everyone I interacted with was kind an respectful. I felt that all staff members showed professionalism in the workplace. I left the dealership as a satisfied customer with my new GMC Sierra. -Zack More
by Zack
Employees Worked With
Tom Brown, Jerome Edmondson, Michael Duke
February 13, 2020
My experience is always good. Service outstanding. Workers was friendly. Place is clean and bathroom. The wait wasn't long at all. Thanks for your service B And W Workers was friendly. Place is clean and bathroom. The wait wasn't long at all. Thanks for your service B And W More
by tinacredle
Employees Worked With
Yall, Jeff Stein
January 17, 2020
2020 Yukon Denali, Brembo, Borla "Brown & Wood" takes advantage of a comprehensively diversified staff through every echelon of sales and service. The leadership takes pride in their "Brown & Wood" takes advantage of a comprehensively diversified staff through every echelon of sales and service. The leadership takes pride in their staff and is quick to share the accomplishments and accolades of each employee. The sales staff work extremely well together, effortlessly "tag teaming" between each members' areas of expertise. I would be remiss without saying that IF anything were to fall between the cracks, it would not fall far. The GM, Jeff Stein, will not hesitate to step into any situation or challenge, all the while taking advantage of any "teachable moment." More
by USA RET
Employees Worked With
Tom Brown, Jim Speight, Michael Duke, CT Tilahun, Jeff Stein
July 04, 2019
Great Sales and Service Purchased a certified pre-owned GMC Yukon with a great buying experience. Tried using another certified GM dealership for service and repairs convenie Purchased a certified pre-owned GMC Yukon with a great buying experience. Tried using another certified GM dealership for service and repairs convenient to my wife's work. Big mistake. Worth the drive back to Greenville for dependable and quality repair service with Greg at Brown and Wood. More
by GMC Mike
Employees Worked With
Greg
June 13, 2019
Unreliable I drove for 1.5 hours to the dealership to see a used vehicle. After the test drive I sat down with the salesman, and the sales manager (Duane Byrum). I drove for 1.5 hours to the dealership to see a used vehicle. After the test drive I sat down with the salesman, and the sales manager (Duane Byrum). We came to an agreement on a price for the car and for my trade in. I explained that as my wife was out of town that I wanted to speak to her before making a commitment and I left the dealership. The next morning I phoned the dealership and spoke to Duane and said that I did want the car and that I would be there later that day. He said "congratulations" and please let me know when you are coming through and I will get the paperwork ready. Just after lunch I was able to get away from my office so I phoned and spoke to the salesman while I was driving to the dealership. However the honorable was at that time selling the same car to someone else. I lost out on a good car because Duane's word is no good and the salesman that I was dealing with lost his commission on the sale. In my business, my word is my bond. This is not so with this dealership spoke I advise you to avoid them as you are likely to get taken advantage of. More
by Stanley
Employees Worked With
Duane Byrum
May 28, 2019
EXCELLENT SERVICE! Excellent Service! I just bought a 2016 Cadillac ATS. My sales person was Itzak Flores (Issac) who was very professional, compassionate and knowledgea Excellent Service! I just bought a 2016 Cadillac ATS. My sales person was Itzak Flores (Issac) who was very professional, compassionate and knowledgeable about his job.He took the time to show me every aspect of the car. Great Job to all of the staff at Brown & Wood Greenville, N.C. If you need a another car ask for Itzak. More
by williams,dar06
Employees Worked With
Mical Spaulding
May 24, 2019
Lost a lot of money This was my third purchase from Brown and Wood. The first two went okay but my third was terrible. I purchased a 2016 Tahoe and had it two weeks. It h This was my third purchase from Brown and Wood. The first two went okay but my third was terrible. I purchased a 2016 Tahoe and had it two weeks. It had a loud ticking noise every time I accelerated. It drove terrible. I got 2 GM Mechanics in my area to look at the vehicle and they said something was clearly wrong. When I took it to Brown and Wood to be fixed, of course they said they did not hear the noise. I probably talked to everyone in the dealership. I asked to trade in for a Acadia and I was told it would have to be new so I would not be in the hole. Brown and Wood was going to charge me a ridiculous price to get out of the Tahoe. With my hands tied I tried my luck at Boyd Chevrolet in Emporia. Luckily they gave me a great price for my trade in and got me in a brand new Acadia for 7 thousand dollars cheaper than what Brown and Wood offered AND informed me the Tahoe I purchased from Brown and Wood had been wrecked. I WAS a loyal customer but I will not be returning. More
by WhitneyJ
Employees Worked With
Jeff Stein
May 18, 2019
Service I have been a loyal customer for 20 plus years. I bring my car to a dealership that I can trust. When my service is complete I don’t even have to chec I have been a loyal customer for 20 plus years. I bring my car to a dealership that I can trust. When my service is complete I don’t even have to check it. I know that it is right. I have bought many cars there some new some used. No problems. More
by Tombarb
Employees Worked With
Mark Stamper
