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Brown & Wood Inc.
Greenville, NC
179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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179 Reviews of Brown & Wood Inc.
October 26, 2022
1. new tires (dirty) 2. carpet soiled 3. received an email on 10/22 informing me that I refused a service; this is not true - I had Everything that was RECOMMENDED 4. extremely disappointe email on 10/22 informing me that I refused a service; this is not true - I had Everything that was RECOMMENDED 4. extremely disappointed 5. would not recommend More
by Brenda
Employees Worked With
Tim - service department
September 20, 2022
Outstanding! My car was accepted without an appointment and advised that the earliest probable date for evaluation would likely be in four days. On the very next My car was accepted without an appointment and advised that the earliest probable date for evaluation would likely be in four days. On the very next day I was provided results of the diagnostic test and an estimate for repair. The estimated date was, at earliest, three days which included receiving the parts. On the very next day I was notified that my vehicle was ready. Customer service provided by the service department was exceptional. More
by Soldantzler
Employees Worked With
Jeff Stein
September 09, 2022
Purchased a nice used car a decent price, with excellent sales support at the dealership. Only one complaint. No one checked the air pressure in the tires. When I got home the warning light was showing low sales support at the dealership. Only one complaint. No one checked the air pressure in the tires. When I got home the warning light was showing low air pressure in the tires. My air gauge showed less than 20 lbs. in all 4 tires vs. factory recommendation of 33 lbs. front and back. My home air compressor fixed that problem, but it was an unnecessary oversight by the support staff. More
by wveon
Employees Worked With
Trenton
August 26, 2022
I had the pleasure of working with Anthony in buying my new Mazda recently. Every dealership needs an Anthony! His overall professional personality, sales knowledge, and ability to interact with the cust new Mazda recently. Every dealership needs an Anthony! His overall professional personality, sales knowledge, and ability to interact with the customer to address and deliver the customer’s wishes is outstanding. More
by chanelleywilliams
Employees Worked With
Dwayne
August 25, 2022
Thus far, B&W dealership has been well organized, efficient, and very helpful with my new car purchase and service visits. I continue to wait for the heated wheel that is in retro, but that issue co efficient, and very helpful with my new car purchase and service visits. I continue to wait for the heated wheel that is in retro, but that issue comes from GM, I think. I have rheumatoid and look forward to that wheel soothing my hands. Thank you. Kathy Sandifer More
by Rusty
Employees Worked With
Not sure, Jeff Stein
March 10, 2022
I HAVE BEEN LESS THAN SATISFIED WITH THE PERFORMANCE OF MY 2011 MAZDA CX9 PURCHASED 10 YEARS AGO FROM B AND W. ON 4 OCCASSIONS THE WINDOW MOTORS HAVE BROKEN AND I HAVE PAID B & W A TOTAL OF $1955.00 FOR T MY 2011 MAZDA CX9 PURCHASED 10 YEARS AGO FROM B AND W. ON 4 OCCASSIONS THE WINDOW MOTORS HAVE BROKEN AND I HAVE PAID B & W A TOTAL OF $1955.00 FOR THEIR REPLACEMENTS. THIS SEEMS TO BE AN ISSUE FAR BEYOND NORMAL WEAR AND TEAR OF A VEHICLE (ESPECIALLY FOR OWNERS THAT ARE IN THEIR 70'S) AND WOULD WARRANT SOME TYPE OF MAJOR CONSIDERATION FROM THE DEALERSHIP. WHAT PROMPTED THIS COMPLAINT: I JUST PAID $692.00 TO REPLACE THE DRIVER'S SIDE WINDOW MOTOR (FOR THE 2ND TIME). PAYING APPROXIMATELY $2,000 FOR WINDOW MOTOR REPAIRS JUST SEEMS WRONG. More
by STEVE STEPHENSON
Employees Worked With
SERVICE DEPARTMENT
January 12, 2022
I wrote a review of B & W recently that was less than I wrote a review of B & W recently that was less than complimentary. Like any reputable business or organization, I was contacted regarding my conce I wrote a review of B & W recently that was less than complimentary. Like any reputable business or organization, I was contacted regarding my concerns. The new service manager, Michelle, reached out to me immediately with the want to make things right. She is the newly appointed service manager (not the service manager had the bad experience with) with a goal of returning the B & W service department to prominence. She listened to my grievances and assured me they will be corrected. You can only respect a company or business for wanting to make the customer's experience a good one. I really appreciate her and B & W's willingness to return my confidence in them. I look forward to a continued relationship with B & W and Michelle going forward. More
by R. Bryant
Employees Worked With
Michelle (Service Department manager)
January 09, 2022
The service department is the worst I have ever experienced. I have had to return my or my wife's vehicle numerous times for them to fix a problems they were supposed to have fixed during a serve c experienced. I have had to return my or my wife's vehicle numerous times for them to fix a problems they were supposed to have fixed during a serve call. The service department (Tim) was to order a fender wall guard for my wife's vehicle (2020 Yukon XL). It took at least 5 visits (over a year) before I could get the ordered part. Each time I was told the part was ordered. I took my wife's truck in for an all wheel alignment, rotation and balance. After picking up the vehicle, it rode worse than it did prior to taking it in. I took it back in and it was actually performed this time. I have taken her vehicle in at least 5 times for a leak in a tire, which they have yet to fix. The last time I took it in, the leaking tire was on the passenger side of the vehicle. During this visit I requested, and paid for, a tire rotation and balance as well as leak repair. A couple of days after picking up the vehicle, the same front passenger tire was leaking which told me they never rotated my tires or fixed the leak for that matter! The service manager (Ron Holland ) agreed when I shared this with him. I took my, a 2020 GMC Sierra (26,000 miles) in due to a rattling noise coming from the transmission area. I was told the transmission pump was the cause of the noise and that it needed to be replaced. The pump was replaced. A few days afterward, I noticed a large stain in my driveway. I looked under the truck and saw that the leak was transmission fluid. I took my truck back into B & W and spoke with the service manager. He assured me all was ok and that he had an idea why it may have been leaking. After his technician looked at the issue, they determined it was some seal in the pump but they were not going to repair it, they were just going to give me a new (refurbished) transmission. Not sure how it went form a seal to a new (refurbished) transmission. Anyway, the service manager said they would fill my truck up with transmission fluid and let me drive and bring back the next day because they did not have any loaner vehicles available. I guess he felt it was ok for me to take it home and continue to let it leak on my driveway. I asked to speak with someone other than him which would be the sales manager (CT). CT was able to get me into a loaner vehicle until my truck was repaired. I expressed to the sales and service manager of my disappointment and they both agreed to assist me as needed. The service manager was supposed to look into the service issues I discussed with him including reimbursement of the last tire rotation and balance of my wife's vehicle which evidentially did not happen. I have not heard a word from him. CT agreed to help me find another truck of my liking due to my concern of the failed transmission in basically a new truck as well as quote me on the value of my truck for possible purchase. I have not heard a word from him either. My wife and I have purchased four vehicles from Brown & Wood in the past years and had plans to to continue to purchase vehicles from the dealership. The recent experiences have confirmed that we need to take our auto purchasing business elsewhere. The poor customer service is what has driven us away from B & W. More
by R. Bryant
Employees Worked With
Ron Holland, Tim Mirra
