Brown & Wood Inc.

I love this dealership. My problem with this appointment was that when I arrived to have the chip installed for my seat heater, they did not have the chip. Was very inconven My problem with this appointment was that when I arrived to have the chip installed for my seat heater, they did not have the chip. Was very inconvenient to have to schedule yet again to get this chip installed in my new vehicle. Was disappointed that the chip was not there when I had received a letter telling me the chip was there and to make an appointment for installation. More

Always great service, friendly, personable and efficient in all they offer at Brown & Wood in Greenville, NC. in all they offer at Brown & Wood in Greenville, NC. More

Treated very well. Able to get appointment quickly. Friendly staff and service was in a short period of time surprised at how much cost of service had increased from l Able to get appointment quickly. Friendly staff and service was in a short period of time surprised at how much cost of service had increased from last visit. Of course everything has gone up. Overall good experience More

Great guys. Very professional, efficient, and completely painless through the the whole process, that was especially good when doing the custom ordering option. Very professional, efficient, and completely painless through the the whole process, that was especially good when doing the custom ordering option. More

Very customer oriented with attention to customer concerns. Would recommend for sales and followup services. concerns. Would recommend for sales and followup services. More

1. new tires (dirty) 2. carpet soiled 3. received an email on 10/22 informing me that I refused a service; this is not true - I had Everything that was RECOMMENDED 4. extremely disappointe email on 10/22 informing me that I refused a service; this is not true - I had Everything that was RECOMMENDED 4. extremely disappointed 5. would not recommend More

Very pleasant service department employee and helpful. Timely update on car status and needed parts to complete service work. Timely update on car status and needed parts to complete service work. More

They took my car in immediately and started working on it. The rep was great and I was done in less than an hour! it. The rep was great and I was done in less than an hour! More

Outstanding! My car was accepted without an appointment and advised that the earliest probable date for evaluation would likely be in four days. On the very next My car was accepted without an appointment and advised that the earliest probable date for evaluation would likely be in four days. On the very next day I was provided results of the diagnostic test and an estimate for repair. The estimated date was, at earliest, three days which included receiving the parts. On the very next day I was notified that my vehicle was ready. Customer service provided by the service department was exceptional. More

Purchased a nice used car a decent price, with excellent sales support at the dealership. Only one complaint. No one checked the air pressure in the tires. When I got home the warning light was showing low sales support at the dealership. Only one complaint. No one checked the air pressure in the tires. When I got home the warning light was showing low air pressure in the tires. My air gauge showed less than 20 lbs. in all 4 tires vs. factory recommendation of 33 lbs. front and back. My home air compressor fixed that problem, but it was an unnecessary oversight by the support staff. More