Brown-Daub Kia - Service Center

The service was done timely, the waiting area was clean, and everyone I encountered was kind. and everyone I encountered was kind. More

Never fixed the problem after bringing it there 3 times. Waste of money…..I’m done Waste of money…..I’m done More

This is the second time I've had my car into the Brown-Daun Kia service center within the past year, and both times I have had to come back due to a problem created during the service. The first tim Brown-Daun Kia service center within the past year, and both times I have had to come back due to a problem created during the service. The first time, it took 3 months to fix the problem. This time, it took an entire month. There was a communication breakdown where I never received any calls back from the service person, despite leaving messages with people at the service desk and on his direct line that he provided. One time I was told he was at lunch and another time I was told there was a family emergency. My case was never passed on to someone who was able to take care of it. I was just left to sit and wait. I eventually called and asked to speak to the service manager directly. He took over my case and, once I could drop the car off again, solved the issue within a few hours. I appreciated his willingness to jump in and figure it out, while also going above and beyond to make sure I wasn't stuck waiting at the service center for hours with two young kids who were stir crazy. It's just frustrating that it took so long to hear back when the issue could've been fixed within a few hours. More

Quick service, replaced filters that were needed. Service person was friendly and kept me informed throughout Service person was friendly and kept me informed throughout More

Service was completed in a quick and timely manner everyone was helpful will be back for service in the future everyone was helpful will be back for service in the future More

Everything went well with my first service, thank you! I appreciate the expertise and professional care! I appreciate the expertise and professional care! More

Sorento is shop for an engine replacement. Service was great. Got car back and car runs great...only issue is a window switch on drivers door has been compromised while in the shop. I have Service was great. Got car back and car runs great...only issue is a window switch on drivers door has been compromised while in the shop. I have not yet had time to call for a 'repair' but hopefully will soon this week. More

This was my first encounter for auto repair with a dealership. From the moment I called to make the appointment until the car was returned to us, I had a comfort level far above my expectations! Kr dealership. From the moment I called to make the appointment until the car was returned to us, I had a comfort level far above my expectations! Kristen was an incredible service advisor! She took responsibility for my concerns as if they were he own! More

Took care of all my needs at this time and even washed my car when they were done car when they were done More

Friendly, efficient, honest, knowledgable This was my first experience and I will definitely be returning. first experience and I will definitely be returning. More