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Brown-Daub Kia

Easton, PA

4.7
3,068 Reviews

3600 William Penn Hwy

Easton, PA

18045

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3,068 Reviews of Brown-Daub Kia

September 21, 2024

I got there he said my appt was Thursday not Friday but he got me in I had it on my calendar and I took off from work thank you More

by barbarapaul78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Schlener
Sep 22, 2024 -

Brown-Daub Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Brown-Daub Kia.

September 20, 2024

We were left waiting until close and car did not get washed like we were told was the delay. More

by Jeff Endrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Schlener
Sep 25, 2024 -

Brown-Daub Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Steve Parr General Manager/Vice President 610.829.3009

September 20, 2024

Courteous, friendly very helpful and explained things in complete detail. Work took a little longer then expected but you will have this all in all a great job done More

by BRIGHTEYES28
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sorrentino, Michele Allen, Edward Fritts
Sep 20, 2024 -

Brown-Daub Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 19, 2024

You guys are the best ever You really are nice people the in town and the best service ❤️ More

by EFRAINMARTINEZMUSTANG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen, Edward Fritts, Walter Schlener, Scott Snyder
Sep 19, 2024 -

Brown-Daub Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 15, 2024

After completing service the dealership stated they needed to order a part and would call me when it came in. I had not heard anything for the next 2 weeks so I called the dealership to ask if the part More

by VYAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Schlener
Sep 19, 2024 -

Brown-Daub Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Steve Parr General Manager/Vice President 610.829.3009

September 14, 2024

Dealer went above and beyond to work around my schedule. Oil change was quick and inexpensive. Everyone was friendly and professional. More

by john.yanno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen
Sep 14, 2024 -

Brown-Daub Kia responded

Thank you for the kind words for our service department, John! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 13, 2024

I have never had any issues with any service that has been required at this dealership. More

by reelfatguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Allen, Edward Fritts
Sep 13, 2024 -

Brown-Daub Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 13, 2024

As I’m a regular customer and August 28th was the second time I’ve came in for my appointment early 7:20am and it was only 1 car ahead of me. Why is 5 people that came AFTER me leaving before me. The advis More

by Natalia J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michele Allen
Sep 19, 2024 -

Brown-Daub Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Steve Parr General Manager/Vice President 610.829.3009

September 11, 2024

Always thankful for the great service provided by the service department. My Kia Telluride was in for a Recall repair and they were able to resolve the issue while I waited. More

by CHRISLVBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Fritts
Sep 11, 2024 -

Brown-Daub Kia responded

Chris, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Brown-Daub Kia!

September 11, 2024

Customer service was good, but repair (back up camera) only worked for 1 day. And I paid over 900.00 for this repair and dashboard has scratches in it More

by kalenek64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bickerstaff was very informative and helpful
Sep 15, 2024 -

Brown-Daub Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Steve Parr General Manager/Vice President 610.829.3009

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