Brooklyn Chrysler Jeep Dodge Ram

This place is abosolutely terrible. Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Thei Their mechanics are utterly incompetent. They misdiagnosed my car and overcharged me $4,500 to replace a clutch that didn't require replacement. Their mechanic knowingly returned a car with defective repairs. instead of properly realigning the transmission, they caught two wiring harnesses between the transmission and the engine which resulted in mechanic only being able to install 2 of the 5 bolts needed to secure the transmission. 1 of those 2 bolts was cross threaded causing permanent damage. Instead of trying to figure out why they couldn't get the mounting brackets to align they just retuned the car saying it was complete. The clutch hose blew less than 200 miles later and when I took it back to them they charged to replace the hose that should have been replaced in the first place. I had no choice but to pay together my car back. By the time I got it back, every single warning light/alert light on the dash consul was lit, the battery was dead and the drive was driving horribly once I replaced the battery due to the wire harnesses being crushed. When I took it to a real mechanic to have it fixed he couldn't believe how badly the work was performed and also confirmed that the original repair that I was extorted for was unnecessary. I have been trying for weeks to get the issue resolved but the Owner, Chris Erato, just keeps dodging calls and ignoring emails. This is the worst place I have ever dealt with. Incompetent, unprofessional and and criminal. You're better off driving your vehicle off a cliff than bringing it here. More

i had an awesome 👏 experience with raphael he walk me through the whole process and was very determined i got the best deal on my dodge durango RT through the whole process and was very determined i got the best deal on my dodge durango RT More

Horrible customer service. 15 minute wait for a sales person. Then after he asked that I wait for the car to be pulled out and a manager would assist me. Waited 48 min. no one 15 minute wait for a sales person. Then after he asked that I wait for the car to be pulled out and a manager would assist me. Waited 48 min. no one showed up no car to be seen. They had my name and number — no follow up call to ask if I were still there or to apologize for their un professional behavior Corporate should provide professional development to their employees. Worst customer service that I have ever experienced. Waste of time!!!! More

Dealers get a bad wrap because of their less than above board sales practices. No worries here, they will will not disappoint in meeting that low bar. Here's the deal. 1. I called and attempted to nego board sales practices. No worries here, they will will not disappoint in meeting that low bar. Here's the deal. 1. I called and attempted to negotiate off of the sticker on the phone and was told fine but to come in where I'd likely do better. I went in negotiated a trade for the car i had and then asked asked for a discount off of the sticker. That's when they dropped bomb #1. I was told no discount and that the car is 15% over over sticker, about $5k more. So they got me to travel there under the guise of a discount then add $5k?? I expressed my dismay and was told "ok we will do sticker." Wow, nice try to pick my pocket for $5k!! I walked at that point. Also beware they charge a $695 document fee so be prepared! 2. It gets worse. Fast forward, next day on the phone a deal was struck and i asked for a copy of the bill of sale to document the price that was emailed to me. The purchase included financing and i established the rate before I stopped in to close the deal. When i sat with the finance manager she quoted a monthly pmnt that was higher than i thought. That is when i caompared the emailed bill of sale to the final one where they added an additional $1500 doc fee. This was removed after i pushed back - honest mistake?? Doubt it!! We are up to $6500 - two shots on goal blocked! 3. After doing all the paperwork I got in the car and was pleasantly surprised with a full tank of gas and i happily drove off. Two days later i go to the gas station for the first time and the pump was cutting off after about 2 bucks worth of gas. So apparently there is some issue with the fuel sensor that tricks the gas pump into thinking the tank is full and clicking off prematurely. Here is my opinion here: They prepped the car for delivery, discovered the problem at the last minute but chose to consummate the deal and delivered the Jeep knowing there was an issue. This is a factory defect. It is not possible to fill the car with no problem and then have it fail on the very first trip to the gas station. I plan to go to another dealer to get this fixed - I'm done! I'll not mention the sales person as i believe he was just carrying out the philosophy of the management team. More

To Adam, John, Ralphie, and Michael, I edited this review 4 times! I was all nasty in my first post, and edited then edited again! I’m glad I didn’t do business with your Mickey Mouse dealership! Kar review 4 times! I was all nasty in my first post, and edited then edited again! I’m glad I didn’t do business with your Mickey Mouse dealership! Karma! You don’t need my bad review to lose business you guys do a good enough job losing business all on your own! I feel bad for the people who actually own that dealership and pay you, your salaries!!! More

I'm very disappointed about this place, I went to this place because someone recommended, my husband and I got a car finance, was our first time and we felt betrayed how they disrespected our trusted to t place because someone recommended, my husband and I got a car finance, was our first time and we felt betrayed how they disrespected our trusted to them, they add a warranty $6000 on our contract without telling us and informed we never authorized that. I been calling many time and left a message with the manager no one contact me, I need to speak with someone to fix this problem.. thanks More

My first impression of Brooklyn Chrysler Dodge Jeep and RAM was a positive one. Myself and my wife were greeted on arrival to our 10am appointment and sat down with a salesperson within a minute of wal and RAM was a positive one. Myself and my wife were greeted on arrival to our 10am appointment and sat down with a salesperson within a minute of walking in the door. The overall atmosphere of the sales room was positive and fun, and my wife and I felt comfortable and at ease. We then began to discuss with the salesperson our plan to buy out our Jeep Cherokee as our three-year lease had come to an end. Our salesperson assured us it was a quick and painless process, and we would be on our way home soon as the owners of our own car. After several hours and status post running our credit, getting the ball rolling with the DMV and taking the car into the attached mechanic shop our salesperson introduced us to the financial officer so we could discuss the numbers. To give the reader some background at this point I should state that our Cherokee buyout was $21,691.35. This number is essentially a nonnegotiable number guaranteed at the beginning of the car lease and available to the lessee should the lessee want to buy out the car. Anyway, back to our story, the financial officer was friendly and smooth. He assured us we would be in and out and he was here to make it all work for us. He also offered us a 100,000-mile, bumper-to-bumper warranty, for $3000. My wife and I expressed that we were open to that option and the financial officer stated that in that case it would cost us around $30,000 total for the car with everything included. That number seemed a little high to me and I asked the financial officer were the additional $5000 was coming from as I only expected to pay around $25,000 after taxes. He told me if we got the warranty, that, in addition to the taxes would add up to the number he was giving us. At that point I asked the financial officer if his total number came solely from what we discussed and that there were no other charges or fees we should be aware of. We were assured that yes, the total cost to us would be our lease buyout price + taxes + our extended warranty. At this point I am ashamed to admit I took the financial officer at his word, shook his hand, and walked out of his office. Sitting back with our salesperson and doing some mental math the numbers made less and less sense to me. I told our salesperson we were not likely to get the extended warranty despite being initially interested because the total cost of our buyout was simply more than expected. Our salesperson told us he would see what he could do and went to talk to the general manager and financial officer. He came back several minutes later and said that because we had been waiting for close to four hours at this point the dealership would knock $1000 off the price of the bumper-to-bumper warranty, it could be ours for $2000 and our total cost for the car would then be around $29,000. I was still confused why there was a several thousand-dollar discrepancy between what I expected to pay to buy out the lease and what I was being told it would cost. I requested to speak to the financial officer again to see exactly what the breakdown was for myself. My wife and I sat back down with the financial officer and asked to see for ourselves the numbers breakdown and where exactly the total cost came from. At this point something strange happened. The financial officer said our salesperson would help us figure out the numbers and walked out of his own office. Confused and intrigued I watched the salesperson walk in and sit behind the financial officer’s desk. He explained to us that since we had to pay the “recertification fee” of $2495 that, plus the $1999 warranty, plus taxes on the vehicle when combined with our buyout would come out to around $29,000. For a split second my wife and I looked at each other relieved, happy the numbers added up and we could proceed. Then it dawned on me that $2500 just got added to the bill out of nowhere and I asked the most obvious question. What recertification fee? Try as he might our salesperson could not answer this question in any way that made sense to us. He tried to tell me this was a required fee that raised the equity of my vehicle, and it meant that a 180-point inspection was going to be done, and now it was a “certified” preowned vehicle, he said it was a fee required by the state, he said it was jeeps policy that all leases that get bought out and financed be inspected. However, he could not explain it in a way that made sense to me. At this point our salesperson printed the contract, and there it was in black and white, a $2495 “Stellantis certification”. Our salesperson then spent the next half hour explaining to us that this was an absolute necessity, and the deal could not go forward without us paying this fee. Our salesperson pulled out all the stops when it comes to playing with emotions, to try and get us to sign that contract. He appealed to the fact that we had already spend six hours at the dealership and what was a “few thousand dollars anyway” but he was unable to provide an explanation as to what exactly the “Stellantis certification” was and why we needed to pay it. My wife and I got up to leave. I went to retrieve my car key (as my car was still in the mechanic shop next door) at this point the GM of the dealership approached me. He explained that the $2500 fee was a dealership fee that was charged by this dealership specifically and in return for paying it the dealership provided service for the vehicle. He stated that all dealerships charge some sort of fee for buying out a lease and this was there’s. The general manager clarified that this was a service they provided, and he apologized that their service was not what fit mine and my wife’s needs at this time. In summary, our experience at Brooklyn Chrysler Dodge Jeep and RAM concluded with us wasting six hours of time because the dealership tried to slip in a $2500 fee. Only as I was walking out the door was it clarified that the fee was in fact just that, a dealership fee. I also want to say that for the record I understand there is a cost to doing business. Should I have been told when I walked in the door it costs a few hundred dollars to buy out your lease today I probably would have paid it. But to waste six hours of time and try and slip in a few thousand-dollar fee is in my opinion complete theft and reinforces ever negative stereotype there is about shady car salesmen and dealerships. My only advice to a perspective car buyer is to read your contract very carefully. Don’t be afraid to ask were every one of your hard-earned dollars is going. Don’t let yourself be intimidated or talked down to. Demand to know why you have to pay vague “fees” and stand up for yourself. More

My experience was wonderful. Jason Eljaiek was a excellent Sells Rep as well as the service and Sells Department. The buying experience was very easy going, and smooth process. I Jason Eljaiek was a excellent Sells Rep as well as the service and Sells Department. The buying experience was very easy going, and smooth process. I would recommend friends and family to come see Jason. He's excellent at his job!! I appreciate the buying experience and Jason!! Kareem Sharpe More

They charge you for things that they don’t do Ridiculous and when you call them about they completely lie Ridiculous and when you call them about they completely lie More