Brooklyn Chrysler Jeep Dodge Ram

So my son and I wasted 250+ miles and about 6 hours of time going to see a car that was at this stealership and supposedly ready to be bought. Took the ride out and was told the car was in for service but time going to see a car that was at this stealership and supposedly ready to be bought. Took the ride out and was told the car was in for service but the salesman did get it from service to be looked at and also test driven. Cool, right? Well I thought so too. My son and I looked it over and both of us were like, looks OK, dirty as xxxx inside and out but the salesman said it was and that it would be detailed before we took it so we were like, can we take it for a test drive and the salesman said there wasn't much gas but we could take it around the block, so we did. Test drive was OK, really hard to give it a food test drive in Brooklyn but we decided we seen and tested enough to move on. All seems to be going kinda smooth, right? Well, that's where xxxx turned. The salesman comes out with the pricing sheet. What was an almost $19000.00, ends up over $25000.00 out the door. They are charging a $4000.00 fee to call the car certified used. What a FRICKING joke!!! Needless to say, that was the end of that!!! If you are going to tack that BULLSH!T fee on, include it in the price of the car so you don't waste fricking peoples time and money to come look at vehicles that ultimately are put out of their expected price range!!! Unfortunately I was the fool because on the way there I was reading reviews of people saying the same thing but I gave the stealership the benefit of the doubt and went anyways. BIG mistake on my part. Do yourselves a favor and don't fall for the same xxxx and stay away from here!!! Totally fricking disgusted!!! I also read a review of someone that leased a vehicle and went to buy it out at the end and the stealership also had some BULLSH!T fee to buy it out. Is it not enough that you make money on the cars themselves, you have to throw in some ridiculous fees??? LIKE I SAID BEFORE STAY AWAY FROM HERE!!! More

Excellent customer service - been dealing w them for years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well More

Outstanding experience! Alex went above and beyond to help me find my dream car. From the moment I walked in, I was treated with exceptional customer service, professionalis Alex went above and beyond to help me find my dream car. From the moment I walked in, I was treated with exceptional customer service, professionalism, and knowledge about the vehicles. Alex was transparent, honest, and patient, answering all my questions and making sure I felt confident in my purchase. The financing process was seamless, and the follow-up after the sale was top-notch. I highly recommend More

Stay Away — Classic Bait and Switch! I rarely leave negative reviews but I need to warn others. I had one of the worst dealership experiences ever at Brooklyn Jeep while trying to lea I rarely leave negative reviews but I need to warn others. I had one of the worst dealership experiences ever at Brooklyn Jeep while trying to lease a 2025 Jeep Wagoneer S. I initially spoke with Brenda, who seemed helpful and confident she could beat another lease deal I had which included all the fees already from a another dealership— as long as I provided proof. I double-checked with her twice to confirm that her quote included all taxes, registration, and fees, and she reassured me it did as I didn't want to waste time traveling into brooklyn traffic with my pregnant wife Based on her promises, my wife and I made the trip from New Jersey during rush hour traffic — over 2 hours and $40+ in tolls, gas, and miles — to come in on our only available day. When we arrived, we sat for 10 minutes waiting for her manager Moe, who clearly had no idea what we discussed. He asked me to explain the entire deal again, like he was hearing about it for the first time. Even worse, we were told the vehicle we wanted wasn’t even on the lot. Finally, Moe said he could "match" the deal but now excluded taxes, registration, and other fees — the very things I confirmed were included twice before coming in. Total bait and switch. Complete waste of time and money. I would strongly advise others to avoid Brooklyn Jeep if you're looking for transparency and honesty. More

Alex was a pleasure to work with! He was a great communicator and the deal was exactly how he said it was. Many salesman are pushy and fake, but not Alex. Make sure to ask for Ace He was a great communicator and the deal was exactly how he said it was. Many salesman are pushy and fake, but not Alex. Make sure to ask for Ace you won’t regret it! More

Outstanding Experience with Alexander Colon! " I had the pleasure of working with Alexander Colon and his amazing team during my recent visit! I couldn't be more grateful for the exceptional s " I had the pleasure of working with Alexander Colon and his amazing team during my recent visit! I couldn't be more grateful for the exceptional service he provided. From start to finish, Alexander was professional, knowledgeable, and truly dedicated to making sure I found the perfect vehicle. More

They won't' service your jeep when it gets old. So, if you're luck enough to have a jeep that lasts a few years this dealer won't service it. I have a 2014 wrangler needing service and was r So, if you're luck enough to have a jeep that lasts a few years this dealer won't service it. I have a 2014 wrangler needing service and was refused by this dealer who told me that they won't service jeeps older than 2017, More

I took my Jeep here to get new tires,brakes and rotors and the salesman tried to extort me for more money and then when I got curious as to what he was trying to do he stopped. Then when I left my truck w and the salesman tried to extort me for more money and then when I got curious as to what he was trying to do he stopped. Then when I left my truck was leaking antifreeze and I popped the hood these xxxxxxxxxxx cut the hose on my coolant tank and then when I took it back they wouldn’t even look at the tank they pushed me right out the door. The salesman was Brandon Nandel and I hope they fire him. I don’t recommend people get there vehicles serviced there if you love your vehicle you better think twice or you might end up like me with a vehicle you’re scared to drive now. More

Visited Brooklyn Chrysler Jeep Dodge Ram dealership today. I was treated with respect. Did not have to wait long for a sales Rep. Kevin was able to provide me with what I was looking for. It's not a s today. I was treated with respect. Did not have to wait long for a sales Rep. Kevin was able to provide me with what I was looking for. It's not a stressful process. I also meet good workers that help me with the process as well like will in financed and Moe Hamdan that help me in the process. I do recommend, this dealer, and will visit again. More

My Jeep suddenly stopped working and got towed to this dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an ap dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an appointment and then called me and cancelled it suddenly. They claimed that my warranty isn’t relevant to them, even though it covers ALL authorized jeep dealers. Once I spoke to Jeep Customer service they made it clear that they should not be doing this. I would highly recommend not using this dealership. The whole interaction was manipulative, unclear and dishonest. I had a horrible experience with them. I would warn against working with them. More