Bristol Toyota - Service Center

I was hoping to have a wonderful experience, and purchase future cars here, but that won’t be happening. I am wildly disappointed in the customer service I received. I bought a ( used ) Camry. Had some mino future cars here, but that won’t be happening. I am wildly disappointed in the customer service I received. I bought a ( used ) Camry. Had some minor issues to be addressed. The dealership had my car for an entire month and did not fix the issue. Communication was poor, and I had to chase people to find out why the car I only drove for a week before I brought it to them to be ‘repaired’. Further, when I finally got my car back, the issues were NOT fixed, and for some reason my car had about 60 extra miles on it. No explanation about that, despite asking. I would strongly recommend finding another Toyota dealer. I love my Toyota, but this dealership’s service and communication were lackluster at best, and that’s me being polite. I didn’t buy a brand new Lexus, but still took a loan for over 20k. Just feels like it wasn’t enough for a little respect. Seriously, find another Toyota dealership. More

Took my car in for an appointment. Was told it would take a 2 hours to "diagnose". 3 hours later I asked (via the text channel I was instructed to use) if there was any update and wa Was told it would take a 2 hours to "diagnose". 3 hours later I asked (via the text channel I was instructed to use) if there was any update and was told "not as of yet". I then went to talk to someone and the nice person at the front desk was shocked that I was a "waiter" and had been waiting over 3 hours. It turns out, my car had not even begun to be diagnosed. So, at this point, 3.5 hours after I dropped my car and sat waiting, my car had the oil change requested, but none of the "diagnosing". I had been told the diagnosing would take at least two hours...so I was looking at over 5.5 hours of time. I took my car before they diagnosed it...I have no idea what is wrong with it, nor do they. I was basically told, "sorry we are backed up". I understand that backups happen...but over 3 hours in, I should have been TOLD that there was a backup and that my car hadn't even been looked at yet so that I could make arrangements. Though I was comped the oil change...the attitude and response from my service lead was not acceptable. I will not bring my car back to Bristol Toyota. At no time did I feel like a valued customer. More

Pretty bad service experience. I bought this Honda Acura used from Bristol about a year ago. I had bought a service plan there at the time of purchase. Because I like the sales e I bought this Honda Acura used from Bristol about a year ago. I had bought a service plan there at the time of purchase. Because I like the sales experience so much I figured I'd try the service dept to help diagnose a rattle that was pretty bad. Long story short i was quoted $1,000. 00 for two new shocks! The runaround I got was hysterical! Check-in went fine except for the fact the service writer didn't listen to my service request(s). There is much more to this than I care to write about. This dealership is very bad and I will not ever come back which is too bad because the sales department was great. More

Bristol Toyota is the best. Been a long time customer since the early ninety's. Always professional and knowledgeable. Also the new kiosk is great and Christina was very helpful Been a long time customer since the early ninety's. Always professional and knowledgeable. Also the new kiosk is great and Christina was very helpful on how to use it if I had any questions. Thank u More

Bought what I thought was a nice car, drove it for a month when all of a sudden developed a bottom end knocking noise in the motor. Brought it to the service department with my concerns as well as some month when all of a sudden developed a bottom end knocking noise in the motor. Brought it to the service department with my concerns as well as some more lesser issues with the car. Service department proceeded to tell me that all new cars have engine knock, and then told me the car was perfect, no issue with the engine noise, which turned out to be a spun rod bearing. As well as no issues with other concerns. Then I got sent on my way after letting me know I did not have any type of extended warranty which means I’m out ten thousand dollars on a car I bought last month. Awful. More

brought a 2019 Camry with 11k miles on it. brought an extended, bumper to bumper warranty along with a prepaid service contract for oil changes. made an appointment due to hearing water sloshi brought an extended, bumper to bumper warranty along with a prepaid service contract for oil changes. made an appointment due to hearing water sloshing around behind the dashboard. turns out the A/C drain became clogged and the water backup ruined the jute/insulation/carpet on the passenger side. was informed that this is not a Mechanical Issue and therefore not covered by the bumper to bumper extended warranty. was quoted $3,474! to repair the damage due to the A/C drain clog not being a mechanical issue - regardless of the bumper to bumper warranty purchased on the day of sale. The service department did clean out the drain free of charge, no idea how or why if it's not actually mechanical? Filed a complaint with Toyota America and am awaiting resolution. Received a call from Joanne at Bristol Toyota this morning reaffirming their denial of warranty repair. Was again told in the message to speak with my car insurance about maybe they'll cover the costs even though this "Mechanical" defect isn't an insurance issu,e. Called my insurance company this past Saturday and was told by the adjuster that, since this is a mechanical issue it wouldn't be covered. I believe my insurance company is correct and Bristol Toyota's Bumper to Bumper Extended Warranty is an overpriced SCAM. Don't buy a warranty (or anything else for that matter) from this franchise as the paper it's written on isn't worth using in a sanitary facilit. More

Took my 2005 Toyota in for check engine light. Found out major work needed to be done which would be more than the car is worth. Went straight to sales to discuss buying a used car. I found a nice used car major work needed to be done which would be more than the car is worth. Went straight to sales to discuss buying a used car. I found a nice used car at a reasonable price. Sales staff went out of their way to get a deal done. I had excellent experience with both the service department and the sales department. Highly recommend this Toyota dealership! More

All sales, service and finance personnel were friendly, patient and informative. I've always had a good experience at Toyota. I'd like more comfortable seating patient and informative. I've always had a good experience at Toyota. I'd like more comfortable seating More

Excellent customer service from Steven Axtell, as always! Eric in the financial department also did a great job! Looking forward to driving the new sporty Camry! Eric in the financial department also did a great job! Looking forward to driving the new sporty Camry! More

Wonderful dealership! Paul and Chris were so helpful in putting me in a fantastic vehicle. I will definitely go back again ... it was a pleasure to do business there. putting me in a fantastic vehicle. I will definitely go back again ... it was a pleasure to do business there. More