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Brilliance Honda of Crystal Lake

Crystal Lake, IL

4.8
1,402 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive. If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from. Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs. We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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680 W Terra Cotta Ave

Crystal Lake, IL

60014

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Showing 1,402 reviews

September 28, 2021

Eva in Sales was great and so was Vince in Finance. Ask for both. They will take good care of you. Low pressure, friendly service. More

by ruffin22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Brilliance Honda of Crystal Lake responded

Ruffin22, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! -Brilliance Honda of Crystal Lake

August 25, 2021

They went above and beyond to help me get what I wanted! No hassles or no frills. They are flat out helpful American business people. They had no problem staying past closing hours to make sure myself and t More

by robert.niemic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Deters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Brilliance Honda of Crystal Lake responded

Robert.niemic, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Honda of Crystal Lake

August 24, 2021

extremely efficient and customer-centered. Very trustworthy. Excellent selection of used cars as well as new Hondas. More

by Ann C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Brilliance Honda of Crystal Lake responded

Hi Ann C., we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! -Brilliance Honda of Crystal Lake

Sep 09, 2021 -

Ann C. responded

Thanks again for the awesome service and vehicle!

August 23, 2021

Easy, no-hassle purchase. Matt was very pleasant and personable. With the COVID epidemic, searching for the vehicle I wanted was difficult, Brilliance had what I was looking for at a better price than I More

by J Humphrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Darwitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Brilliance Honda of Crystal Lake responded

Hi J Humphrey! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Honda of Crystal Lake

August 20, 2021

Everyone at Brilliance Honda was great with our new Odyssey purchase. Jeff was especially helpful and so patient with all of my questions. This was our third purchase with Brilliance and we’ll be back More

by Kmeyer08
Recommend Dealer
Yes
Employees Worked With
Jeff Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Brilliance Honda of Crystal Lake responded

Hi Kmeyer08, thank you so much for your positive comments about Brilliance Honda Of Crystal Lake! We are always more than happy to assist you if anything else comes up. Take care! -Brilliance Honda of Crystal Lake

August 04, 2021

Great buying experience and no bogus fees!Highly Great buying experience and no bogus fees! Highly recommend this dealership! More

by bdr34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Cassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2021

I am so pleased that everyone treated me with kindness and respect. I don't have the best credit and a late model/lower price sale can be a challenge. They really came through for me. Will definitely reco More

by klampp34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was awesome as well.
August 02, 2021

Everything and everyone was great!! They were very helpful and treated us very well. We were very impressed with how smooth it went and how they were willing to work with our schedule. More

by Tuegel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2021

Everyone in the store made me feel like they were there to help me have the best experience possible. They made buying a car a great time More

by Rahalik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Sweeney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren
July 17, 2021

Clean, explicit and no lie dealership, hard to find. People we’re courteous, understanding, and welcoming. This is the behavior all other dealerships should model after. Thank you for not wastin More

by Bobby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arroyo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Choe - mgr (excellent)
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