Brilliance Honda of Crystal Lake

Friendly low-key dealership and pleasant experience without the old school BS and bad sport coats. Jeff was straight up with communications. without the old school BS and bad sport coats. Jeff was straight up with communications. More

Jason was very helpful and friendly to my wife and I. He showed us the features of the car. He was a little flexible on the final price, which helped. Darrell Herbert, the finance manager, was also very He showed us the features of the car. He was a little flexible on the final price, which helped. Darrell Herbert, the finance manager, was also very nice and thorough explaining everything. More

The sales team was great Robert was extremely helpful during the whole process. My family will be purchasing our next vehicle from Robert at Brilliance Honda during the whole process. My family will be purchasing our next vehicle from Robert at Brilliance Honda More

This was my families 6th purchase at Brilliance and the 4th with Rob. All the staff there from reception to sales floor, finance to service have always treated us with the utmost of respect. They take thei 4th with Rob. All the staff there from reception to sales floor, finance to service have always treated us with the utmost of respect. They take their time to listen to you and are never pushy. As a woman, sometimes going in to look at cars or have service done can be intimidating because you are often treated different. Brilliance is never like that and Rob always goes above and beyond to make sure I'm 100% happy with my purchase. Today I stopped in just to sign papers and commented on being embarrassed that my CR-V needed a wash already.... Rob took it through the wash for me! Made my day. Thanks Rob! And thanks Brilliance! More

I have been going there for three years, and have always had a good experience. The people are very friendly and helpful. had a good experience. The people are very friendly and helpful. More

Jason understood and provided us with detailed information on the features of the car including comparing different competitive models. He build a rapport with us that improved the possibility of information on the features of the car including comparing different competitive models. He build a rapport with us that improved the possibility of a sale. He has excellent communication and interpersonal skills. Very passionate about sakes and customer satisfaction. More

As soon as you walk in the building you get greeted by many people. Matt R has been awesome. We have bought 4 cars from him over the years . He treats you like family and makes sure you are taken care many people. Matt R has been awesome. We have bought 4 cars from him over the years . He treats you like family and makes sure you are taken care of. Never pushed to make a sale just was there guiding. More

Fantastic experience! Effortless purchase- professional, knowledgeable and accommodating staff. This will be the future dealership I purchase my vehicles from. Effortless purchase- professional, knowledgeable and accommodating staff. This will be the future dealership I purchase my vehicles from. More

From the start of this process to the end Brilliance Honda was fantastic. This is my third car from them and my inlays have also purchased 2. We drive over an hour because we always know we will be trea Honda was fantastic. This is my third car from them and my inlays have also purchased 2. We drive over an hour because we always know we will be treated well and fairly. More