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Brilliance Honda of Crystal Lake

Crystal Lake, IL

4.8
1,342 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive. If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from. Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs. We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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680 W Terra Cotta Ave

Crystal Lake, IL

60014

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Showing 1,342 reviews

July 23, 2022

This was a very pleasant experience from beginning to acceptance of my vehicle and even beyond. The whole experience was a breeze. More

by docpro777
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Brilliance Honda of Crystal Lake responded

Docpro777, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you so much again for your feedback! We hope you have a great day! -Brilliance Honda of Crystal Lake

July 19, 2022

Straight forward no nonsense fair dealing policies and sales people. Sales floor and service area are clean and tidy. More

by pec6036
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eva Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Deters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Brilliance Honda of Crystal Lake responded

Hi Pec6036, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care! -Brilliance Honda of Crystal Lake

July 17, 2022

Thomas established trust early in the process. Providing me options and updates along the way. Once my car arrived James was able to quickly get me in and out with some final signatures. More

by Mike
Recommend Dealer
Yes
Employees Worked With
James Keefe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Cassell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Brilliance Honda of Crystal Lake responded

Mike, we are so happy to read such a great review about Brilliance Honda Of Crystal Lake! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Honda of Crystal Lake

July 07, 2022

Matt rollak very professional and nice experience with him would deal with him and brilliance again More

by C.fred41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Brilliance Honda of Crystal Lake responded

C.fred41, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Honda of Crystal Lake

July 06, 2022

Professional, informed and helpful staff. I don’t feel like they are trying to take advantage of me or pull a “fast one” with finances. More

by Jslack72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Darwitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Brilliance Honda of Crystal Lake responded

Hi Jslack72! We're so happy we were able to help you out! If you're ever in need of more help, please let us know! Until the next time we meet, take care! -Brilliance Honda of Crystal Lake

July 02, 2022

Very easy andpleasant experience. Quick and transparent, from sales to finance manager. Love the new car More

by Jim C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rollak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Brilliance Honda of Crystal Lake responded

Jim C, we are glad we could help! Thank you again for taking the time to let us know how we did. We hope you have a great day! -Brilliance Honda of Crystal Lake

June 30, 2022

Had an unpleasant experience with the finance 'guy' , but otherwise everyone was very helpful and friendly. More

by harwick4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Deters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Nello
June 26, 2022

Brillance Honda was able to put us in a Odyssey while other dealers were not. The buying experience was very relaxed and smooth throughout the entire process. More

by Beerman200
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Medsker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Deters
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Brilliance Honda of Crystal Lake responded

Beerman200, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Brilliance Honda Of Crystal Lake

June 23, 2022

The way business should be done! Thank you Warren and James. Brilliance customer 12 years. More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Cho
Jun 25, 2022 -

Brilliance Honda of Crystal Lake responded

Dave, thank you for your kind review; we are happy to pass along your comments to the team here at Brilliance Honda Of Crystal Lake! We're looking forward to your next visit with us! If you're ever in need of more help, please let us know! -Brilliance Honda of Crystal Lake

June 22, 2022

Just simple. Fast professional. Best experience I have ever had. Will recommend to my family and friends. More

by KatherineH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Medsker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Wadman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Brilliance Honda of Crystal Lake responded

Katherineh, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! -Brilliance Honda of Crystal Lake

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