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Brilliance Honda of Crystal Lake
Crystal Lake, IL
1,342 Reviews
Brilliance Honda is proud to serve the Crystal Lake, IL region with quality used cars and New Honda vehicles . With models like the HR-V, Civic, CR-V, Odyssey, Accord, and Pilot, we have something for every taste, and every need. Come visit us to see our 2020 Honda vehicles in Crystal Lake and take one for a test drive.
If you're looking for a Crystal Lake used car, we can assist you there as well. Visit our used car inventory page to see the large collection of certified preowned and used cars to select from.
Brilliance Honda is not just a good choice as your Crystal Lake area Honda dealership serving Barrington, Elgin and Schaumburg, we also provide a full line of services dedicated to our Illinois customers. From auto repair performed by expert mechanics, to OEM Honda auto parts, to car loan assistance in Crystal Lake, Brilliance Honda is the smart choice for your next vehicle, or other automotive needs.
We're located at 680 W Terra Cotta, Crystal Lake, IL 60014, or you can call us at 815-459-6400
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,342 reviews
December 23, 2023
The best car dealership in McHenry County! Here we go again: just purchased another car from Brilliance Honda! I have been with them for over 23 years now and they never have disappointed me. Here we go again: just purchased another car from Brilliance Honda! I have been with them for over 23 years now and they never have disappointed me. Their service department is immpecable! Joe and Shaun and Ted just a few of the trustworthy customer service reps I have been helped by over the years. Their knowledge has always helped us with all our car needs. I recommend their service as they are like family. Now the sales department: I just bought my latest car yesterday. Thomas Keefe was my agent and he helped us all the way. I want to thank him and Jon at the manager desk for making our buying experience such a wonderful Christmas memory. Darrel Herbert has been very efficient and helpful with the final process at closing and in couple of hours we were on our way happy with the trade and wonderful car we purchased. Brilliance Honda is a excellent solid dealership. There is a strong reason I have been with them for 23 years now and I will never switch. There is nothing like a business relationship built on trust, integrity, experience and long history. Thank you Brilliance! You live up to your name! Merry Christmas! More
by ioanapa
Employees Worked With
Other Employees :
Shaun, Ted and Joe Service Dept
December 23, 2023
Brilliance Honda is a very good dealership everyone there has a genuine concern about the customer. My salesman Thomas keefe was excellent and made the purchasing a vehicle enjoyable. The finance manager was has a genuine concern about the customer. My salesman Thomas keefe was excellent and made the purchasing a vehicle enjoyable. The finance manager was also excellent.. More
by willingham294
December 20, 2023
Salesman was interested in answering all of my questions. Rich was intent on understanding me. Rich was intent on understanding me. More
by Paul
December 16, 2023
Jason was the best salesperson I have ever dealt with. He didn't pressure me and answered all my questions cheerfully. After 20 years of buying new jeeps, he made my first honda purchase very satisfying He didn't pressure me and answered all my questions cheerfully. After 20 years of buying new jeeps, he made my first honda purchase very satisfying. More
by happytrails7
Employees Worked With
December 16, 2023
Evan is a great person to work with. No pressure and very knowledgeable. I will always be a brilliance Honda customer No pressure and very knowledgeable. I will always be a brilliance Honda customer More
by Fordkelly46
December 11, 2023
Was very pleased with Jeff pleasant guy easy to talk to very helpful easy to contact even on his off days gets right back appreciate that very helpful easy to contact even on his off days gets right back appreciate that More
by Bill9610
December 09, 2023
I came in today to look at the 2021 TLX and was assigned to rob coulhoun. He is the most unprofessional salesman I have ever worked with in my life. Seems like everything I ask regaurding the car was a big to rob coulhoun. He is the most unprofessional salesman I have ever worked with in my life. Seems like everything I ask regaurding the car was a big chore for him, he would smack his lips and have a xxxxy attitude. The car I looked at was a 35k car with missing decals so I requested if the place can put new ones on and he made it seem like it was such a unreasonable request. When the deal didn't go through he legit through my cars keys back at me and got really aggressive. I responded by telling him to get out of my face while he was trying to engage me in a altercation while in the middle of the sales floor. He needs to work on his customer service while in this field. All that cause the numbers didn't work out for me? For him to act that way I felt was totally unprofessional. This happened around 3/4 pm today in the main entrance. I'm sure if you look at the cameras it would show how unprofessional he was. You lost a sale because of his unprofessionalism More
by saroeuthmil777
Employees Worked With
December 05, 2023
Fantastic experience, 10 of 10. Jason, Rich, and Darrell made for an excellent buying experience, couldn't be happier (and this is coming from someone who deeply dislikes buying car Jason, Rich, and Darrell made for an excellent buying experience, couldn't be happier (and this is coming from someone who deeply dislikes buying cars). Thank you. More
by traipse.delays-0k
November 30, 2023
Great service. Answered all questions . Patient with me. Explained features of vehicle in a clear and concise manner. Answered all questions . Patient with me. Explained features of vehicle in a clear and concise manner. More
by jgilligan
November 29, 2023
Rob Calhoun was great. We appreciated the no-hassle test drives. Rob contacted me as soon as the car arrived, and honored the transparent price we had already agreed upon We appreciated the no-hassle test drives. Rob contacted me as soon as the car arrived, and honored the transparent price we had already agreed upon. Darrell in finance was also great to work with, very organized with the title work, plates, and registration ready to go on the day of purchase. Thank you Second purchase from this dealership. More
by plan-03-stipend
