Brickell Buick & GMC

Terrible service. Had my truck for 2 weeks before the even ran the diagnostic (which I dont think they ever completed). Refused to give me a loaner. They replac Had my truck for 2 weeks before the even ran the diagnostic (which I dont think they ever completed). Refused to give me a loaner. They replaced a module ($1800), without addressing the primary electrical issue (again, I don’t believe a full diagnostic was completed). When I did finally get the truck back, it ran for 3 days and then the problem persisted. When I asked to bring it back in and have the work completed, but requested a loaner vehicle, they refused again. Had they simply offered me a loaner vehicle, I would have been ok. That said, I have taken my truck to a Chevy dealership, and they completed a diagnostic in 3 days, and have identified the root cause of the issue (which is under warranty), and have resolved the issue. I have now spent $1800 on an unnecessary part replacement, and over $2000 on rentals. I made it very clear to my service consultant that I would be traveling for a 8 days when I dropped the truck off originally. I began reaching out to her 4 days before my return, and the diagnostic had not been completed. I reached out again daily, with the same response. By the time I returned, 8 days later, the diagnostic had not been completed, and I was forced to rent a car. Again, I don’t believe a full diagnostic was ever completed, and the replacement part was a “best guess” by the technician. I recently moved to Miami, and this was my first experience with Brickell. I have purchased & leased multiple GMC’s from my primary dealership (Schumacher Buick) in Palm Beach (who are wonderful), but I will never step foot in Brickell again. More

Prefiero quedarme callado o sea mostrar Silencio interpretelo...y saquen sus propias conclusiones aun no estoy conforme con el resultado. interpretelo...y saquen sus propias conclusiones aun no estoy conforme con el resultado. More

They had told me they changed the radio when i first reported the problem and they lied . Now its on back order . Why do I but a new car if I'm not able to get parts when I need them . When the pand reported the problem and they lied . Now its on back order . Why do I but a new car if I'm not able to get parts when I need them . When the pandemic hit gmc CEOs found a profitable solution to elevate their business and profits( taking advantage of consumer )increasing prices . Now as a result company goes on strike and consumers are paying the price . Good way of doing business . GMC response was , its on back order , whenever there were no cars , to their benefit the raise car prices . Once you buy them , its easy for gmc to clean their gandes and say they dont have them . Is this a good way of doing business . ? More

Very clean, and easy service, nice people working there. I recommend them 100 %, quality guaranteed I recommend them 100 %, quality guaranteed More

Gracias sistina De verdad es un tremendo equipo de trabajo siempre me resuelven y me atienden como en casa trabajo siempre me resuelven y me atienden como en casa More

They are very responsive and knowledgeable My service advisor Violeta keep me informed on the progress of my service advisor Violeta keep me informed on the progress of my service More

Violeta and Ralph in service is outstanding at total process from stat to finish. It’s rare to find this type of customer service. process from stat to finish. It’s rare to find this type of customer service. More

She was very polite and helpful, she was on top of our needs and provided fast transportation back and forth to and home swiftly, she checked that all our concerns were attended . Her desk was very clea needs and provided fast transportation back and forth to and home swiftly, she checked that all our concerns were attended . Her desk was very clean orderly and with flowers, excellent service, we will ask for her next visit More

Worse customer service ever, the only good has been the driver that pickup my car, he was really nice and patient, i would like Karl delivery my car. driver that pickup my car, he was really nice and patient, i would like Karl delivery my car. More

Excellent service excellent crew excellent service advisor the customer service of this location is the best of south Florida advisor the customer service of this location is the best of south Florida More