Back

Brian Harris BMW

Baton Rouge, LA

4.7
243 Reviews

12336 Airline Hwy

Baton Rouge, LA

70814

Directions

By Type

243 Reviews of Brian Harris BMW

July 05, 2021

Carly Boos was amazing - informative and straight forward - NOT pushy. The entire team was easy to work with and helpful from sales to finance. Thank you for making this experience easy and painless! More

by PG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carly Boos and Jason Breaux , Brian Harris BMW
Jul 05, 2021 -

PG responded

Thank you again!

Jul 06, 2021 -

Brian Harris BMW responded

Thank you for taking the time to write a positive review! We're glad to hear Carly and Jason were able to help you find a great ride and were able to make your overall experience at our dealership easy and painless. If you ever need help with your new ride, feel free to give us a call at Brian Harris BMW.

July 03, 2021

We had a great experience purchasing our X3. Friendly, professional and knowledgeable staff. More

by brad.myers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kinsley, Brian Harris BMW
Jul 05, 2021 -

Brian Harris BMW responded

Brad, thank you for taking the time to share your great car-buying experience with Josh! We hope you enjoy your new X3! Please do not hesitate to reach out to us when we can work with you down the road at Brian Harris BMW.

June 26, 2021

The service is great and so is Rick and Nick Pennington Master tech. I spent a lot of money and my car was not vacuumed at all. I brought back the loaner with more gas than I left with. I was disappointed More

by cmd157
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Townley and Nick Pennington
Jun 28, 2021 -

Brian Harris BMW responded

Thank you for taking the time to write about your experience. We are happy to hear Rick and Nick communicated thoroughly about your repair process, and we are glad to know you trust our expertise. We look forward to continuing to help you over the years to come. Thank you for choosing to bring your vehicle to us.

More
Jun 28, 2021 -

cmd157 responded

I will always bring my vehicle to BMW. The work on repairs are impeccable and Rick is by far the nicest representative for me. He has always been helpful, kind and always follows up with me. Cecile

June 24, 2021

Environment is clean, spacious and well kept. The staff is friendly, very helpful and attentive. Excellent service department. Definitely would recommend to others. More

by baha_malo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Erckert, Brian Harris BMW
Jun 25, 2021 -

Brian Harris BMW responded

Thank you for the amazing review of our dealership here at Brian Harris BMW! We take pride in having a facility that is clean and welcoming! We appreciate the recommendation and look forward to seeing you again!

June 23, 2021

Good communication, on time, good service and good service representative More

by cgh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Harris BMW
Jun 25, 2021 -

Brian Harris BMW responded

Thank you for the great review! It was a pleasure to work with you, and we look forward to working with you for years to come at Brian Harris BMW.

June 23, 2021

The service was great. Rick called and kept me updated on the process. He greeted me with a smile. He walked me to my car and helped me transfer me belongings from the loaner. More

by BMWLADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Harris BMW
Jun 24, 2021 -

Brian Harris BMW responded

Thank you for taking the time to share your great experience with Rick in our Service Department! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

June 21, 2021

Brian Harris service department is outstanding. My service advisor Rick Townley takes good care of my car and keeps me informed during the process. He is very nice knowledgeable and efficient. More

by Mcmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Townley
Jun 22, 2021 -

Brian Harris BMW responded

We are pleased to hear you had such a positive experience with Rick! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

June 19, 2021

Josh Kinsley was a professional sales person. He worked with me to get an acceptable sales price after finding out the car we had agreed upon by text message was no longer available. I question the fact th More

by rdhamil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Harris BMW
Jun 20, 2021 -

Brian Harris BMW responded

Hello, Thank you for your kind words for our Sales Team. Please feel free to reach out to me so that we can address your inquiry. We look forward to connecting with you. Best, Brett Bagley General Manager brett.bagley@brianharrisbmw.com

Jun 22, 2021 -

rdhamil responded

Tomorrow will be a week since my purchase. I still have not received my check for $214.26 for difference between offer from Paul Macaluso and "Purchase Information Screen" unpaid balance given me by Cliff Edwards. Also the check you cashed for $1000.00 has not been returned. I have not yet been contacted about my bill of sales availability or info when I will receive? Do you no longer give a "Purchaser's Packet" with all required paperwork when you sell a new BMW? I also left an inquiry on your website but to date no response from anyone.

More
June 18, 2021

Carly was great. She was very up to date on the car settings and very personable. The dealership was very helpful in making our sale go smoothly. More

by Debbiev813
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carly Boos, Brian Harris BMW
Jun 20, 2021 -

Brian Harris BMW responded

Hi Debbie, Thank you for your positive review. We are thrilled you had a great experience with our team here at Brian Harris BMW. We hope you enjoy your new purchase and we look forward to your next visit with us,

June 17, 2021

The entire buying experience was a pleasure. Our salesperson Carly went out of her way to accommodate all of our needs. She was very knowledgeable about the vehicle and took her time explaining all More

by Ladydi222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Harris BMW
Jun 18, 2021 -

Brian Harris BMW responded

Thank you for taking the time to share your pleasant car-buying experience with Carly! We hope you continue to love your new ride! Please do not hesitate to reach out to us when we can work with you down the road at Brian Harris BMW!