Brent Brown Toyota

Straight forward and not wasting anyones time! The reason we bought a new 2017 RAV4 LE at Brent Brown Toyota was because of John Jones. He gave us the deal we couldn't refuse and he was straight fo The reason we bought a new 2017 RAV4 LE at Brent Brown Toyota was because of John Jones. He gave us the deal we couldn't refuse and he was straight forward. It took him about 10 minutes to let us know if our desired deal could be done, instead of holding us hostage for 3 hours like other dealerships did. Practically it would not have made any sense not buying the car. Instead of a 6 year old RAV 4 (2011) we drive now a brand new RAV4 and that with a smaller future replacement cost as before. Who would have thought that you keep and can increase your equity in a car. Only Toyota! Thank you, John, for your great assistance. Best Thomas More

Car service The employees were easy about scheduling the appointment and when I needed to change it they also were easy to get along with. When I got there they w The employees were easy about scheduling the appointment and when I needed to change it they also were easy to get along with. When I got there they were nothing but polite and quick with getting my service completed. More

Thumbs Up I have a 2016 Tacoma that had a few issues. Not small problems by any means and Mike kept in touch letting me know all the details. Got my truck back I have a 2016 Tacoma that had a few issues. Not small problems by any means and Mike kept in touch letting me know all the details. Got my truck back looking brand new from serious battery damage. Their shuttle service does a great job as well. More

The gentleman that helped me today was really helpful and f! I can't remember the gentlemans name that helped me, but he was super nice and friendly to me and my daughter. He was fast and efficient and I appreci I can't remember the gentlemans name that helped me, but he was super nice and friendly to me and my daughter. He was fast and efficient and I appreciate that More

Leasing my first vehicle I worked with Todd and I was more than impressed with how he took care of me. The process was harmless as ever! He got right to the numbers and was re I worked with Todd and I was more than impressed with how he took care of me. The process was harmless as ever! He got right to the numbers and was really in my ballpark right off the bat. He was charismatic and friendly and even with a busy schedule he was able to go over everything with me with no hassle. More

Personal attention Appreciated the regular contact and concern. Professional service with personal touch. Had to wait for vehicle from Japan but had regular updates an Appreciated the regular contact and concern. Professional service with personal touch. Had to wait for vehicle from Japan but had regular updates and follow up contact. We think so highly of Spencer. More

Service/recall Came in for service, and a recall in the early morning. Was told it was be ready around 4. This was pretty upsetting as I had no idea it would be an a Came in for service, and a recall in the early morning. Was told it was be ready around 4. This was pretty upsetting as I had no idea it would be an all day ordeal. Mike could see my discouragement and said he would have my truck in first for the recall, and would do his best to have my truck ready by noon. I was called around 11:50 and told that my truck was ready. Could not be happier with my experience, I was treated extremely well. Thank you, thank you Brent Brown service team!! More

Service Visit Every time I take me vehicle to the Brent Brown Service Department in Orem, I am immediately greeted by someone who takes my information and actually Every time I take me vehicle to the Brent Brown Service Department in Orem, I am immediately greeted by someone who takes my information and actually listens to what I have to say about the vehicle. They are pleasant and treat me like I am actually a customer! The service team is awesome. I feel that the service my vehicle is very thorough and that they take time to check everything. When the service is complete, they always respond to the items that I have had concerns with. More

25 miles service Great experience. Time that was said to pick up my car was exact. Great report from maintenance on what status was my car in. I was able to take a shu Great experience. Time that was said to pick up my car was exact. Great report from maintenance on what status was my car in. I was able to take a shuttle as soon as they told me the pick to pick up my car. Everything was fast and on time. More

Pleasant Experience I brought my Camry Hybrid in for regular service and a concern I had about my hybrid batteries. Brent Brown Toyota looked at the entire hybrid batter I brought my Camry Hybrid in for regular service and a concern I had about my hybrid batteries. Brent Brown Toyota looked at the entire hybrid battery system and assured me that it was indeed functioning normally. Was having many other service work done and they didn't even charge me for the hour's worth of investigative work! I have been a Brent Brown Toyota customer for life since 2005 and have all my service there. It's service and comfort like this that keeps me coming back. To be honest, though, Toyotas just don't need much service other than routine maintenance. Brent Brown takes care of us! Thank you. Lane Brown has sold me all my Toyota cars. Didn't see him this time but we keep in touch. More