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Brent Brown Toyota

Orem, UT

Overview
Employees
Reviews
Vehicles
4.2
7,060 Reviews
Where we're bending over backwards to be your Utah car dealership of choice. If you are in the market for a new Toyota or Scion our friendly and knowledgeable staff is committed to making sure you drive away happy. As a leading Utah car dealership, Brent Brown Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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1400 South Sandhill Road

Orem, UT

84058

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Showing 7,060 reviews

March 15, 2024

Rep told me that my vehicle needed software updates as there are many problems with the Electronis. He told me he wasn’t sure which one it needed as several were available. He told me he would get back wi More

by GMATTHALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Bailey
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Brent Brown Toyota responded

Hello, Thank you for informing us about your experience with our Service Team. Your satisfaction means a lot to us here at Brent Brown Toyota and I would appreciate the opportunity to speak with you about the level of communication you received regarding a software update for your vehicle. Please reach out to me at your earliest convenience to discuss this in greater detail. Customer Relations Manager 801-223-4406

Helpful
March 15, 2024

Enrique Soto did a great job preparing my 4runner for delivery. Great experience! Thank you! More

by david@gonesurf.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas McCaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Brent Brown Toyota responded

We appreciate your feedback about the preparation of your 4Runner at Brent Brown Toyota. Our team is always happy to provide a great experience. Thank you for choosing us!

Helpful
March 14, 2024

Patient and informative. No pressure. We were there until after closing time but no one rushed us. More

by JEANNEEHUNT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Casper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Brent Brown Toyota responded

We're glad to hear our team at Brent Brown Toyota were able to provide you with a pressure-free and enlightening experience. Politeness goes both ways, so thank you for your patience too.

Helpful
March 14, 2024

I had no problems, the staff was accommodating but nothing too special. I’ll return for sure More

by m.foke9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 23, 2024 -

Brent Brown Toyota responded

Thank you for choosing Brent Brown Toyota. We are happy to know that you were satisfied with our accommodations and services. Let us know if there is anything else we can help you with. Our team looks forward to working with you again.

Helpful
March 13, 2024

Great customer service. Duration of service (oil change & tire rotation) was. 2hrs+. Andrew was great! More

by ray.lo93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Brent Brown Toyota responded

It is wonderful to read that our Service Team provided you with great customer care while taking care of your oil change and tire rotation. We appreciate you sharing this positive review and let us know if you need any further assistance, we are always here to help at Brent Brown Toyota.

Helpful
March 13, 2024

Drew was awesome. Always so nice to work with and explains everything. Very happy with my service experience this time. More

by jennifer.a.robinson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Brent Brown Toyota responded

We're glad to hear our team fulfilled your expectations at Brent Brown Toyota. We hope the explained process made for a smooth service experience. Your positivity is appreciated.

Helpful
March 12, 2024

Horrible technician did the work. I don’t even know if they were professional trained. More

by Matt C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Brent Brown Toyota responded

Hello Matt, Please know that we take your review seriously. I would appreciate the opportunity to speak with you about your feedback regarding the repairs performed by our Service Team. Please contact me directly to further discuss this. Best regards, Customer Relations Manager 801-223-4406

Helpful
March 12, 2024

I was subjected to the old switch and bait game played by car salesman, no wonder they have such a bad reputation! More

by JOHNHAMREN
Recommend Dealer
No
Employees Worked With
Kyle
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Mar 14, 2024 -

Brent Brown Toyota responded

Hello John, Customer satisfaction is important to us here at Brent Brown Toyota. Given the opportunity, I would like to learn more about your interactions with our Sales Team during your visit to inquire about a vehicle. Please contact me at your convenience so we can discuss your feedback in greater detail. Thank you, Customer Relations Manager 801-223-4406

Helpful
March 12, 2024

This dealership is quickly becoming my favorite place to go for all car services and everything car related. I’ve had my Corolla for years and I know that they will keep it going for as long as I can safely More

by mikeebisme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Brent Brown Toyota responded

We appreciate your faith in Brent Brown Toyota and our ability to care for your Corolla. We're here when it's time for that new vehicle transition. Thank you.

Helpful
March 12, 2024

thanks for your support, i have nothing to say so this is filler words, blah blah More

by DPOWELL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Brent Brown Toyota responded

Thank you for your kind remarks and support of Brent Brown Toyota. We value your time and input

Helpful
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