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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,063 Reviews

1,063 Reviews of Brattleboro Subaru - Service Center

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September 15, 2021

Very pleased with the service dept so far. This is only my second visit and each time the service provider explained the service to be performed and the approximate wait time. In both instances they were s More

by jads18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Brattleboro Subaru responded

jads18, we strive for high customer satisfaction and are happy to hear our Service Department has been able to make your experiences here pleasant.

September 13, 2021

Quick, thorough and friendly service. I would definitely recommend this service center to friends and family ! More

by KASH517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Sep 13, 2021 -

Brattleboro Subaru responded

KASH517 thank you for your 5 Star rating and recommendation! Take care!

September 13, 2021

timely, professional, tries to help out with questions about computer as you have to be a computer person to understand everything....great staff.. More

by lsketchy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : dont know who serviced but front desk staff very helpful
Sep 14, 2021 -

Brattleboro Subaru responded

lsketchy, we are glad to hear that our staff could be of service!

September 09, 2021

Easy to schedule, prompt service, extremely friendly staff. Met or exceeded every expectation. I especially appreciate being able to schedule online, and having Saturdays available. More

by Mavis
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember her name, but the young woman at the service desk on 9/4, Christian Chiesa
Sep 09, 2021 -

Brattleboro Subaru responded

Mavis, we strive for high customer satisfaction and try to be as accommodating as we can. We are pleased to see that you enjoyed your experience at Brattleboro Subaru.

September 07, 2021

Very helpful service team and Service manager. I also was offered financial support for some of the recommendations for repair. I appreciate that financial support ! More

by RUTHKIBBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brattleboro Subaru responded

RUTHKIBBY we are so happy to hear that you enjoyed your experience with our Service Department and that you were well taken care of.

September 07, 2021

I brought the car in for a routine inspection and car returned with a problem not present when it arrived—car now makes screeching sound when turning left. More

by ntc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan Dow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Brattleboro Subaru responded

Hello ntc, thank you for letting us know. Have you contacted the dealership to have it looked at yet?

Sep 07, 2021 -

ntc responded

I’ve moved to Burlington and don’t really have the time to come down to southern Vermont to resolve the issue which would have been immediately evident if they’d driven the car to check their work. It was sloppy and created more work for me, the customer. They are welcome to contact me to resolve it, but resolution won’t be me driving 2.5 hours to allow them a second shot at resolving a problem they created.

Sep 07, 2021 -

Brattleboro Subaru responded

If you provide us your contact information, I will forward that to our Service Director, who will contact you directly. Is there a best day and or time to contact you?

Sep 20, 2021 -

Brattleboro Subaru responded

Our goal is always to provide a positive service experience and we have attempted to assist this customer. We are waiting for a response and will assist them as soon as we hear from them. Shawn McMillan Service and Parts Director

September 06, 2021

Service to auto was great however I waited in waiting room for over an hour AFTER the finish time on my car. The only thing separating me from clerk was glass wall with glass door. They knew I was wait More

by ANNETTE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Brattleboro Subaru responded

ANNETTE7 we apologize for not contacting you in a timely fashion. Our Service staff is usually very good about checking in the waiting room.

September 02, 2021

It was good. They did not fill out the service report correctly and. failed to install a missing. clip on. may 2021 WRX. Overall it was fine everyone was friendly and service was acceptable. At a More

by mhall17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Brattleboro Subaru responded

mhall17 we apologize for not providing a 5 Star Experience. Based on your review information we cannot look up your service history, did we replace the clip? If we did not, let us know and we can get that taken care of.

September 02, 2021

Very professional and helpful. They listened to my concerns. When they completed the task,, they gave me feedback and allowed time for questions and queries. More

by oneltasemple
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Brattleboro Subaru responded

Thank you oneltasemple for you high star rating and kind words. We are happy to hear that you were well taken care of by our Service Department!

September 02, 2021

Love this place. Long way from home. Found this dealership by accident while camping up north. Now I wouldn't want to go anywhere else. More

by devildogr01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bacigalupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Brattleboro Subaru responded

devildogr01, what a happy accident. We look forward to working with you in the future. Safe travels!

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