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Brattleboro Subaru - Service Center
Brattleboro, VT
1,031 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,031 Reviews of Brattleboro Subaru - Service Center
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December 30, 2020
RUDE, SARCASTIC AND UNWILLING TO HELP. WILL NEVER GO TO BRATT. SUBARU AGAIN. I WORK WITH THE PUBLIC AND WOULD NEVER TREAT ANYONE THE WAY HE SPOKE TO ME ON THE PHONE. RIGHT, WRONG OR INDIFFERENT, YOU DON' BRATT. SUBARU AGAIN. I WORK WITH THE PUBLIC AND WOULD NEVER TREAT ANYONE THE WAY HE SPOKE TO ME ON THE PHONE. RIGHT, WRONG OR INDIFFERENT, YOU DON'T TREAT PEOPLE LIKE xxxx. HE CAN TAKE HIS RIGEOUS ATTITUTE AND STICK IT. More
by PADULAS
July 24, 2020
Very Happy With Service I had an issue with my 2016 Impreza wherein the ignition key would not turn to the full off position and thus would get stuck in the steering column w I had an issue with my 2016 Impreza wherein the ignition key would not turn to the full off position and thus would get stuck in the steering column when I turned off the engine. Happened a couple of times, and I had to fiddle with the key and shift lever to extract it. This apparently is a problem with a very small percentage of these cars, but Subaru of America (SOA) put out a service bulletin on it nevertheless. The car was out of warranty so I called SOA, and they said to bring the car to a dealer to have them diagnose the problem and then call back to see if they would cover at least part of the repair cost. I had bought the car originally at Brattleboro Subaru and have had nothing but excellent experiences with the entire staff there, so I called their service department. Spoke with Morgan who realized my dilemma and said she could schedule me for 9:00 AM the next morning. Super! When I got there I was greeted by Curtis Green who understood the ignition problem and was able to get the car in for diagnosis right away. A short while later Curtis informed me that cost for repair would be close to $300, which is a lot of money for this old retired sailor. I gave him the okay for the repair. Next thing I know, Curtis comes in and says he took it upon himself to call Subaru on my behalf to see if they would cover the charge, and SOA agreed to pay the whole bill. I was stunned, but not entirely surprised. This dealership has bent over backwards for me in the past and apparently is still very focused on customer satisfaction. I drove away a happy man. Love this dealership. More
by zeke
Employees Worked With
Curtis Green
July 13, 2019
Sloppy service despite the fact that I bought my car here I love my 6 cylinder Outback Subaru I bought here, and the service people are always friendly, so it took a long time for me to realize how bad things I love my 6 cylinder Outback Subaru I bought here, and the service people are always friendly, so it took a long time for me to realize how bad things were. I have brought the car in for service every 3000 miles, and have always asked them to check it over thoroughly and do EVERYTHING according to schedule. I was shocked a few times when my oil light came on a fedw hundred miles after the car was in for service. They are supposed to change my 6 cylinder every 3000 miles. I thought something was wrong with the car. It is only after 6 years of owning this car I have discovered that some of the service personnel DID NOT CHANGE the oil when I brough it in, mistaking it for 4 cylinder models that can go 6000 miles between oil change. MORE UPSETTING is my current situation. I am due to go on vacation tomorrow, with all my reservations made. Yesterday the car began driving jerkily, the brake lights came on as well as skid lights, and the check engine light was flashing. Two months ago the engine and a number of other indicators had come on, and I had had the car towed by AAA to the shop. A few weeks ago I took it in for a complete service and complained that I had had more trouble when I was in NY State, and asked if they had skipped any routine maintenance. I ask this every time, and am always told absolutely NOT. Well, today I learned that they were supposed to have changed ALL THE SPARK PLUGS 10,000 miles ago, when I was still on the extended warrantly, but did not. Now my vacation plans are ruined and they won't absolutely guarantee they will get the spark plugs and whatever else is needed, that THEY SHOUD HAVE DONE 10,000 miles ago, completed on Monday. I have been in so often they know me by name, they have all the work done on this car in their conputer, but they are too careless to do the major routine maintenance. I have paid them thousands of dollare in repairs over the years, not knowing that their sloppy service lack of maintenance was damaging my car. More
by grandmasubaru
May 14, 2018
Professional and thorough In and out on time. Understandable as to what was done and what might need to be done w/in the next several months. Thanks. In and out on time. Understandable as to what was done and what might need to be done w/in the next several months. Thanks. More
by atanger
Verified CustomerEmployees Worked With
Service advisor
May 14, 2018
No issues with 2018 Forester 1st service Used coupons on "MySubaru.com" to reduce the cost of oil change and for a free car wash. Service bill was reasonable for vehicle 1st service (5600 mi Used coupons on "MySubaru.com" to reduce the cost of oil change and for a free car wash. Service bill was reasonable for vehicle 1st service (5600 mi oil/filter change, tire rotation/inspection and brake inspection). Question about a difficulty in setting the 2018 Forester power gate lift height memory switch was better resolved by viewing an online YouTube video posted by another Subaru dealership. There may have been some confusion between the procedure explanation for the Forester and similar Outback model lift gate procedures. When I got home and attempted to change the vehicle gate height per instructed procedure it would not remember a new height. After watching the YouTube Forester Set Gate Memory Height procedure, I was able to successfully adjust the gate height memory to a new height. More
by DANK16
Employees Worked With
Other Employees :
Dave Sedelnick (Ser. Adv.), Mike Masters
May 12, 2018
service visit I liked the ease and of making an appointment for my convenience. The tech knowledge of the service advisor made it easy for him to pinpoint the pro I liked the ease and of making an appointment for my convenience. The tech knowledge of the service advisor made it easy for him to pinpoint the problem and quick resolution. More
by WILLIAMBLUMENTHAL
Employees Worked With
Shane Robinson
May 11, 2018
prompt, polite and very helpful! As usual, my Forester got excellent service from Dave Sedwick and team! I appreciate the systems you have in place for taking care of nervous custom As usual, my Forester got excellent service from Dave Sedwick and team! I appreciate the systems you have in place for taking care of nervous customers which includes good explanations for the work done and a call when everything is ready, thanks again, Meg Streeter More
by megstreeter
Employees Worked With
Dave Sedwick
May 11, 2018
Thorough check up for my Subaru I took my car for a 75,000 check up and they found some things needing repair. I'm glad they found it and believe they explained it well, did a good j I took my car for a 75,000 check up and they found some things needing repair. I'm glad they found it and believe they explained it well, did a good job, and were polite. More
by Betsy
Employees Worked With
Dave Sedeklik (?)
May 07, 2018
Great Every Time Everything about the service experience was great. The staff is friendly, knowledgeable and very accommodating. The facility is clean and comfortabl Everything about the service experience was great. The staff is friendly, knowledgeable and very accommodating. The facility is clean and comfortable. I would highly recommend Brattleboro Subaru. More
by whtawhite
Employees Worked With
Shane Robinson and Nate Barnard both are 10 on a scale of 1-10 in customer satisfaction
May 07, 2018
Maintaince Nate n sam are great got my car right in and fixed at reasonable price. Highly recommend service department and would bring my car back for future rep Nate n sam are great got my car right in and fixed at reasonable price. Highly recommend service department and would bring my car back for future repairs. More
by Eno_2122
Employees Worked With
Other Employees :
Mike Masters, Marie Flack, Christian Chiesa, Mike Masters
