Back

Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,063 Reviews

1,063 Reviews of Brattleboro Subaru - Service Center

Sort by
January 04, 2022

As always the service personnel were very polite and patiently explained all aspects of the service performed. As a side note and absolutely no reflection on the service performed, I want to express my More

by jphigginsarmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Brattleboro Subaru responded

We are grateful that you took the time out to leave us this review. Don't hesitate to reach out if you have any more questions, comments, or concerns.

January 04, 2022

Pour service department would never recommend to anyone you never return calls no one ever picks up so you got to keep on calling More

by rcbarrows0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan Dow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Brattleboro Subaru responded

Hello, the Service Manager has been on out for personal reasons and is not able to respond until he returns next week. Can I have him contact you to discuss and try to address your concerns?

Jan 17, 2022 -

Brattleboro Subaru responded

We apologize for the difficulties reaching our service department. Our service staff works very hard to answer calls in a timely manner and as quickly as humanly possible, and return voicemails left as quickly as they possibly can. If you still need assistance from our service department, we can have them contact you directly. Thank you for your feedback and we will use this in working on the best response times as possible. Sincerely, Shawn McMillan Service and Parts Director

January 02, 2022

They are great! Fast and friendly service. Every time I am there they tell me exactly what they are doing that day. Their time estimates for the work are always spot on. They are always willing to help wit More

by mediaevalbaebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Brattleboro Subaru responded

Thank you so much for taking the time to share your experience at Brattleboro Subaru. We take pride in knowing our customers are happy with their store experience. We’re glad you had a good experience and look forward to seeing you again.

December 31, 2021

Friendly, professional and reliable staff. My service was explained in detail and I was treated as a valued customer. More

by kandybis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bacigalupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Brattleboro Subaru responded

We are incredibly grateful that you took the time out to leave us a 5-Star review. We're delighted to hear that you had such a great experience interacting with our service team.

December 30, 2021

I always have the Best Service 👌 👍 Experience and Quality work done every time I go and the Team are soooooooo Awesome 👌 they Surprise me and Surpass my Expectations every time in how they handled m More

by garycs2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Brattleboro Subaru responded

Thank you so much Gary for taking the time to leave an excellent rating and review. We really appreciate your business. The team here at Brattleboro Subaru is thrilled to receive such great review. We look forward to seeing you again.

Dec 31, 2021 -

garycs2004 responded

The Honor was Truly Mine!!!!...I am looking forward to continuing doing business with you and your Team in the New Year 2023!!!!...Happy New Year's to you all and your Families at Brattleboro Subaru!

December 30, 2021

They were ready for me when I arrived. Came and told me that my brake calipers were sticking and suggested that we do preventive maintenance. Didn't take that much longer and I walked out with my subaru in More

by escott3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2021

I feel that the uneven heat problem was superficially addressed and not delved into in the manner of which it needed to be. More

by lymanspecialties
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Barkow
2.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Brattleboro Subaru responded

Brattleboro Subaru has reached out to this customer and are waiting for a response and will assist however we can when we hear back from them.

December 28, 2021

They were very responsive to my concerns, explained the issues with my vehicle, and provided prompt service. More

by sarah.croitoru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Brattleboro Subaru responded

Sarah, we are happy to hear that our Service Department could help. Thank you for the review!

December 28, 2021

Actually it was very good. I really love Bratt Subaru, they are always very helpful especially Shawn. I will always check with them when I am in Brattleboro. Margit Ridgway More

by MARGIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Brattleboro Subaru responded

Margit, thank you so much for your positive rating and review of your recent visit to Brattleboro Subaru. We’re glad you had a good experience and we look forward to seeing you again.

December 27, 2021

These people are just plain terrific! ALL of my interactions with them have been rewarding, polite, and easy. THANKS More

by sandyjones.vt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Brattleboro Subaru responded

Thank you Sandy, so much for taking the time to leave an excellent rating and review. We really appreciate your business. Please let us know what we can do for you in the future.

...
77
...