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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,051 Reviews

1,051 Reviews of Brattleboro Subaru - Service Center

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November 16, 2024

We appreciate the thoughtful, friendly service provided by Amanda and her colleagues at the service desk. They always lay out what type of work will be taking place, and they explain all charges thoroughly More

by James123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review James! we appreciate your business and willingness to leave us feedback! Our goal is to make sure our customers know what work is being done and what we charge for them. Our staff in Service is always friendly and efficient with their work. Thank you again for choosing us and we hope your return to us in the future!

November 10, 2024

prompt and efficient. Good results on my information panel which is now working quite well. More

by hillabrown
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Brattleboro Subaru responded

Thank you for taking the time to leave a review! We are so glad that you had a good experience with us! Our goal is always to make sure our customers leave here satisfied with their vehicle. Thank you for choosing us for your service work and we hope to see you again in the future!

November 07, 2024

I wrote a review two days ago that was not complimentary. The dealership contacted me instantly to rectify the problem. I went there this morning and it was like it had always been. Jordan got me in and out More

by escott3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Brattleboro Subaru responded

Thank you for this review Elaine! It is always our goal to make sure our customers are satisfied. Sometimes misunderstandings happen, and we are so glad that we could make this right for you! Thank you for being such a loyal customer to us, and we look forward to seeing you again for your next service!

November 05, 2024

I stopped at Brattleboro Subaru as my check tire light came on. I was pretty sure it was just because the temperatures have dropped and I needed more air in the tires. I went in expecting them to say it w More

by escott3
Recommend Dealer
No
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Brattleboro Subaru responded

Hi Elaine, I am so sorry that you have a poor service experience. That is certainly not our goal. We want to make sure our customers are taken care of. My name is Abbey, and I am in charge of responding to reviews at Brattleboro Subaru. I have brought this up to our management and we are working on getting a solution to this problem. Thank you for your feedback. It is important that we hear about all of the experiences that happen at our store so we can make sure we are impacting people the way we intend to. And rectifying the situation if need be. If you would like to talk about this further, please reach out to me directly via email at digital@brattleborosubaru.com or call 1-802-251-1000 extension 141. Thank you again Elaine, your feedback is appreciated more than you know, and your business more so.

November 02, 2024

Always Great Service ay Brattleboro Subaru! Every time, regardless of the work that's required. My go-to place for auto work. More

by bull73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! Our goal is to make sure our guests come to us feeling comfortable and confident in our ability to complete the work. we are glad you have had good experiences with us. Thank you for choosing Brattleboro Subaru and we hope you continue to choose us!

October 29, 2024

The staff is very pleasant to deal with and the service is the best I have had compared to any other dealership I have dealt with. I wish Subaru made a truck because then I would have all my vehicles servi More

by mbingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Brattleboro Subaru responded

Thank you for your feedback! We try hard to make sure we aren't just another car dealership. We want our customers to feel welcomed and comfortable at any stage of the car buying process or the service process. We hope that you continue to have your work done here!

October 25, 2024

Our purchase of a 2024 Crosstrek went incredibly smoothly. Really enjoyed working with Billy. Thanks to his skills and knowledge, we were able to find the extact specs we needed at a lower price. More

by davehopkins
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Boutilette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Brattleboro Subaru responded

Hi there and thank you for leaving us some feedback! We're so glad that you are happy with your experience with us! We do our best to make sure you get what you are looking for at the best price. Thank you for choosing us and we hope to see you back in the future!

October 25, 2024

The price seemed reasonable and Morgan was thorough in describing other issues. She offered 3rd party businesses that provide services the dealership does not. More

by LEROYHICKS
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! We do everything we can to solve any issues you may be having, even if that means we cant fix them ourselves! We appreciate your business!

October 22, 2024

It was easy to make an appointment. Staff answered any questions I had. Appreciated the loner More

by kpaulson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Brattleboro Subaru responded

Thank you for leaving your feedback! We try to make the process as easy as possible! And make sure that our customers are informed. Thank you for choosing us for your service work!

October 21, 2024

Excellent communication and support from everyone on staff. The staff members were respectful and attentive to detail. Highly recommend! More

by raddisonw13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Brattleboro Subaru responded

Thank you for leaving a review! We strive to make sure our customers are informed and treated with respect every time they come in. Thank you for choosing Brattleboro Subaru!

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