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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,032 Reviews

1,032 Reviews of Brattleboro Subaru - Service Center

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August 17, 2022

Very friendly, quick, efficient and professional service; great attention to detail! Answered my questions clearly and politely. More

by lylebogart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Brattleboro Subaru responded

Hey there, great to hear from you! Thank you so much for your positive feedback! We take pride in our service department, they will respect your time and make sure you leave with a safer car than you came with! We look forward to seeing you in the future!

August 17, 2022

Service Department generally did what I asked (brake replacement) and the work was done correctly. I asked to have my brake fluid changed out on my Toyota and Service Manager was cautious as my car is a More

by BOBNIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Brattleboro Subaru responded

Hey Bob! Great to hear from you! We are happy to hear we were able to help you with what we could! Staying cautious is very important, because your safety is our priority. Thank you for your loyalty, Bob, we enjoy your visits!

August 15, 2022

I believe they have taken advantage of me as an unknowledgeable female, finding problems and overcharging for un-asked for repaires. I no longer trust this garage. More

by Whitemaire2
Recommend Dealer
No
Employees Worked With
Have no memory of any of the associates I was involved with.
Aug 15, 2022 -

Brattleboro Subaru responded

Here at Brattleboro we do our very best to go over every repair bill thoroughly with every customer. Sometimes we find a repair is needed other than what the car was brought in for. In this case we ask before doing the additional repair. If you feel like this wasn't the case for you I encourage you to reach out to Shawn McMillan our Service and Parts director at 802-251-1000 to discuss your concerns. We take every complaint seriously and we would love an opportunity to earn your trust in our service department back.

August 14, 2022

2022 Subaru Forester, OEM towing hitch installation. Amazing , perfection , looks like it was done by the factory 😃 More

by mvaine11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Michael, thank you for sharing your experience in more than one platform! You are awesome, and we are always happy to help if you need anything else! We look forward to seeing you in the future!

August 12, 2022

The service was timely and well done. The service area is clean and the waiting area is comfortable. More

by martharabinowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Martha, thank you so much for your kind words, we work hard to make sure your stay is comfortable and your time is respected. If you have any questions, give us a call! We look forward to your next visit!

August 10, 2022

Excellent Service as always! !!! When car was delayed due to additional brake work, a loaner was provided so I could make local use of the time during the delay....excellent!! More

by schwartzlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your kind and honest review, we are always ready to give you a loaner car when they are available! We look forward to your next visit!

August 10, 2022

As always, excellent service. Jordan was exceptionally helpful! Since I need more words, I'll repeat. Jordan was excellent! More

by Steve G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Brattleboro Subaru responded

Hey Steve, great to hear from you! Jordan is an excellent service advisor to work with, and we are happy to hear you had such great experience in our service department. We look forward to your next visit!

August 09, 2022

I have had nothing but positive experiences at Brattleboro Subaru. The staff is knowledgeable and very courteous. They definitely score a 10 in my book. More

by sbmarquis1
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for sharing your kindness, and thank you for your loyalty. You are always a pleasure to serve! We look forward to your future visits!

August 08, 2022

Sam is Awesome, he must have his PHD in cars. The service department is always polite and ready to help. More

by katybug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Perkins
Aug 09, 2022 -

Brattleboro Subaru responded

Hey Katy, Sam is an excellent tech and we are so grateful to have him on our team. We are so happy you were able to have such a positive experience here! We look forward to your next visit!

August 07, 2022

The service department did an excellent job. My repair was done well it was extremely convenient. I was able to have a loaner vehicle. And everyone was so nice and welcoming. They went above and More

by csilluzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Brattleboro Subaru responded

Hey there, we are happy we could accommodate you with a loaner car while your car was being serviced! Our service staff is excellent and will make sure you are well taken care of. Thank you for making the trip over to us, we know how difficult it can be at times to fit such a trip in your busy schedule. We always are grateful to have you here, thank you for your loyalty. We look forward to your next trip!

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