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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,065 Reviews
Call Service Center (802) 251-1000

1,065 Reviews of Brattleboro Subaru - Service Center

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November 26, 2022

Great service as usual. Quick and easy.One of the best service departments in Vermont. More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Brattleboro Subaru responded

Stephan, great to hear from you! Our service advisors are excellent, they get you in and out as soon as possible! Thank you for your kind and honest words, you are a pleasure to serve. We look forward to your next visit!

November 25, 2022

The service was quick and prompt and thorough with kind service people and I even got to sit outside as sunny and warm. More

by laceycolmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Brattleboro Subaru responded

Lacey, thank you for your honest feedback! Our service advisors are excellent, we are happy to hear you had such a positive and warm experience with us. We look forward to your next visit!

November 23, 2022

Actually very disappointed in the manner the vehicle was delivered upon pick up, Front windshield interior was not even cleaned, detailing was less then adequate. My wife actually removed plastic shields o More

by jzawisa
Recommend Dealer
No
Employees Worked With
Tom McFeeley
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2022 -

Brattleboro Subaru responded

Hello John and Amy, So sorry your pick up experience didn't meet yours or our expectations. I know when we chatted outside before finding these issues you were very pleased with your experience and I'm sorry this tainted that. I'd like to offer you a detail at a local detail shop since you are so far away. Send us a receipt for up to $200 and we'll reimburse no questions asked. Sorry you didn't experience our best........ Luke Higley General Sales Manager Brattleboro Subaru. Direct line if you'd like to discuss further 802-246-2952

Dec 06, 2022 -

jzawisa responded

Luke, Thank you for the offer for detailing of the Ascent, we will most definitely take you up on this offer which will probably not happen till after the Holidays, possibly after the first of the year when things calm down. Appreciate the response and we will let you know. John & Amy Zawisa

November 18, 2022

Excellent service writers, friendly,helpful, informative and willing to go out of their way to get the job done More

by sprague122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sciacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Higley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Brattleboro Subaru responded

Hey there! We appreciate your feedback, thank you for your kind and honest words. Our employees care about you and your wants and needs, they will do what they can to ensure you are taken care of! We look forward to working with you in the future!

November 17, 2022

Super awesome service center, always accommodating. Willing to help and leave my car clean. Nice location More

by katybug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Perkins
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Nov 18, 2022 -

Brattleboro Subaru responded

Katy, thank you for your positive review! We appreciate your feedback, our service advisors are excellent! They genuinely care about you and your car, making sure you are driving in a safe vehicle!

November 16, 2022

Just purchased my 2023 Outback from Brattleboro Subaru. The transaction was very professional handled at every step. John McClean went out of his way to make sure every detail was taken care of. Best deale More

by drbushwack05358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Brattleboro Subaru responded

Hey there! Thank you so much for your kind and honest review. You are a pleasure to serve! Congratulations on your 2023 Outback, that is one sweet ride! John is an excellent salesman and will always ensure your wants and needs are taken care of. Once you need a service, just give us a call and we can easily set up an appointment for you! We look forward to your next visit!

November 16, 2022

Why are your commercial all about being a dog friendly company but they are not allowed in your rentals. More

by nancyandtoddolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Bacigalupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Brattleboro Subaru responded

Nancy and Todd, we appreciate your feedback. We are 100% pet friendly at our dealership, inside and out. We love visiting and meeting our customer's animals and giving them water and treats to make their day. The reason we do not allow pets in our rentals/loaner cars is for a variety of reasons. Plenty of our other customers have pet allergies, pet dander is not always visible to the human eye and pet hair is extremely difficult to get out of the cars, we want to be accommodating for all our customers when we can, and ensuring their safety health-wise becomes a priority. In addition, we cannot guarantee that pets will not damage the inside of our vehicles, i.e. scratches, soiling, etc. and it is easier to avoid that possibility all-together. Last but not least, if there were an accident in one of our vehicles with a pet inside, we would be devastated if they got injured, or worse not only because we value pet lives, but also because it is a liability. We apologize for any inconvenience this may have caused you and hope you have happy and healthy days to come.

November 11, 2022

My husband and I were very impressed with our sales representive,Ian,that we ordered two new vehicles from him,and our friends each ordered a new vehicle from him....very satified....Ian went way above More

by psevrens62
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Findlay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Brattleboro Subaru responded

Hey there! We are so happy to hear Ian could help you and your friends find the right car for you. He is an excellent salesman and will always go above and beyond! We look forward to seeing you in the future!

Nov 14, 2022 -

psevrens62 responded

Thank you so much,we are enjoying our new vehicles,and it was a pleasure dealing with all at Brattleboro Subaru.

November 10, 2022

They listen and take of what I need done. They don’t try to force upon me extra services. They make aware of any potential needs approaches. More

by lizandmia2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizam Mushaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Brattleboro Subaru responded

Hey there! Our service advisors are excellent. They genuinely care about you and your car's well-being. So if something is coming up they will for sure let you know! Safety is very important to us. We look forward to your next visit!

November 09, 2022

Very professional, helpful and friendly. Gets back to your promptly with answers to your questions. Highly recommend this dealership and our salesperson John. More

by patrozell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Brattleboro Subaru responded

Hey there! John is an excellent salesman, he cares about your wants and needs and makes sure he is there when you need him! Thank you for passing the word along, we look forward to working with you in the future!

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