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Brattleboro Subaru - Service Center

Brattleboro, VT

4.8
1,027 Reviews

1,027 Reviews of Brattleboro Subaru - Service Center

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January 02, 2025

Friendly, courteous staff. Work (summer tires off, winter tires on ) took longer than expected, but I was thoughtfully compensated for the delay. More

by SARAH_WALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Brattleboro Subaru responded

Sarah, thank you so so much for this feedback. We apologize the service done to your vehicle took a little longer than expected, we will strive to do better in the future for your next visit! Thanks for choosing us for your automotive needs and we look forward to seeing you at your next visit!

January 01, 2025

They have provided great service for years. Service managers are knowledgeable and courteous. Planning and scheduling are good. All around satisfaction. More

by laird.cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Brattleboro Subaru responded

Laird, thank you for taking the time to leave us a fantastic review about your experience with our service department! Thank you for choosing us for your automotive needs and we hope to see you in the future!

December 31, 2024

The service department staff is always helpful, friendly, and accommodating. I also trust that Brattleboro Subaru doesn't try to push unnecessary repairs. More

by SUSANNE.SUSANNESCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Brattleboro Subaru responded

Susanne, thank you for taking the time to leave us such great feedback about your experience with our service department! We are so thrilled to hear that you had such a great experience with us! Thank you for choosing us for your automotive needs and we look forward to seeing you in the future!

December 28, 2024

Prompt, efficient, friendly and helpful. Service needs taken care of. Happy with the outcome. Will be back. More

by smmindel
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Brattleboro Subaru responded

Thank you so much for taking the time to leave us your feedback about your experience with us! We are so happy to hear that you had everything taken care of in a timely manner as that's our hope for all of our customers! Thank you for choosing us for your automtoive needs and we look forward to seeing you in the future!

December 27, 2024

Very helpful and polite! Takes the time to go over everything with your car and get you on the road again! More

by RACHIEJONES90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Brattleboro Subaru responded

Thank you so much for taking the time to leave us such a fantastic review! We are so happy to hear that your visit with us was extraordinary! Thank you for choosing us for all of your automotive needs and we look forward to seeing you at your next visit!

December 26, 2024

These hard-working people make it clear that their singular focus is to do all they can to serve the needs of their customers. Shout outs to Shawn, Amanda and Jordan. More

by HOWARD_BRONSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Brattleboro Subaru responded

Howard, thank you so much for this amazing feedback about your experience with our service department! You nailed it, our main focus is our customers! Thank you so much for choosing us for all of your automotive needs and we look forward to seeing you in the future at your next visit with us!

December 26, 2024

Amanda is very knowledgeable and accommodating. She is very good at sharing information and updating me as to how work is progressing. More

by megstreeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Dow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Brattleboro Subaru responded

Meg, thank you so much for the great feedback about Amanda and our Service department! Amanda is always focused on our valued cutomers, like you and always makes sure everyone is updated in a timely manner because we all know no one likes to wait for their vehicles to be serviced! Thank you so much for choosing us for your automotive needs and we hope to see you in the future!

December 26, 2024

Jordan is very helpful and friendly. Outstanding service. I just dont like is when I got home and double check my copy I was charged extra $3 for a plastic bag for my tire . More

by simple12_pearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Brattleboro Subaru responded

Thank you for taking the time to leave us your feedback about your experience with us. I'm sorry that charge came as a shock, unfortunetely we have no control over that. We are thrilled to hear that you still had a great experience with us! We look forward to seeing you in the future!

December 23, 2024

Everyone was lovely. The agent with whom I worked went out of his way to help me. I didn’t love that despite having an appointment, I had a very long wait. More

by tuttled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Brattleboro Subaru responded

Thank you for taking the time to leave us a review about your experience with our service department! We apologize for the wait, we always want to make sure that we get our valued customers back onto the road as safe as possible! Thank you for understanding! We appreciate you choosing us for all of your automotive needs and we look forward to seeing you in the future!

December 21, 2024

They are wonderful. I drive up from MA even though I bought my car at a different dealership. The service department is terrific. More

by DHSESQ84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Barkow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Brattleboro Subaru responded

Thank you so much for choosing to drive to us for your automotive needs! We are so thrilled to earn your business and we look forward to seeing you in the future!

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